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Remote Customer Service Agent Jobs in Provo, UT (NOW HIRING)

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Insurance Sales Agent

Eagle Mountain, UT · Remote

$125K - $175K/yr

Work the hours you choose, 100% remote if desired If you are an insurance agent with 4-5 years of ... Service and product availability may vary by state 51934-HM-0326 #ZR

HMG Careers

Remote Sales and Service Advisor

Elberta, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service Agent JobsRemote Customer Service Agent JobsRemote Customer Service Agent Jobs in Provo, UT

Remote Customer Service Agent information

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How much do remote customer service agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote customer service agent in Provo, UT is $17.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.89 per hour, depending on experience, location, and employer.

What is a remote customer service agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

How do remote customer service agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

What are the key skills and qualifications needed to thrive as a remote customer service agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

What does a remote customer service agent do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

More about Remote Customer Service Agent jobs
What are popular job titles related to Remote Customer Service Agent jobs in Provo, UT? For Remote Customer Service Agent jobs in Provo, UT, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Agent jobs in Provo, UT look for? The top searched job categories for Remote Customer Service Agent jobs in Provo, UT are:
What cities near Provo, UT are hiring for Remote Customer Service Agent jobs? Cities near Provo, UT with the most Remote Customer Service Agent job openings:
Remote Customer Service Agent jobs near you
Infographic showing various Remote Customer Service Agent job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,750 per year, or $17.2 per hour.

Fulfillment Specialist

Embedded Insurance

Park City, UT • Remote

$125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Job Title: Fulfillment Specialist

Location: Remote
Employment Type: Full-time
Advertised Compensation: $60K - 125K

About Embedded Insurance:
Embedded Insurance (EI) is reshaping how insurance is distributed and experienced. By partnering with digital platforms across the auto industry, we offer tailored insurance products that integrate seamlessly into user journeys. Our technology-first approach powers rapid, compliant, and personalized insurance offerings that meet customers where they already are. We're not just about selling insurance, we're about revolutionizing the customer experience and making insurance simple, personalized, and efficient for everyone.


Role Overview:

As a Fulfillment Specialist at EI, you will meet customers at a moment that matters to bring coverage and savings through our agency offering. Because our technology builds quotes from a customer's existing insurance information, you'll spend more time engaging clients and closing sales and less time on data entry and quoting. You'll also identify and cross-sell other insurance lines, to deliver increased savings and value to our customers.


Key Responsibilities:

  • Respond to inbound leads and follow up with prospective customers via phone, email, and SMS.
  • Educate customers on auto insurance products, coverage options, and agency value.
  • Identify cross-selling opportunities and actively offer additional lines (e.g., home insurance).
  • Assume the sale, comfortable speaking assumptively and working to close.
  • Be proactive in meeting or exceeding monthly sales targets while maintaining exceptional customer service.
  • Detailed utilization of CRM to manage leads, track pipeline activity.
  • Adherence to all compliance guidelines


Requirements:

  • Active and maintained P&C license (Property & Casualty) in current state of residence required.
  • 1+ year of experience in auto insurance sales (high volume call-center experience preferred).
  • Strong communication and persuasion skills.
  • Comfortable using multiple systems simultaneously, including CRM, quoting, and rating tools.
  • Self-motivated and goal-oriented.
  • Ability to thrive in a fast-paced, fully remote environment, managing a full pipeline effectively.


Preferred Qualifications:

  • Experience with digital-first insurance platforms or insurtech environments is a big plus.
  • Familiarity with comparative raters and CRM tools (e.g., EZLynx, AgencyZoom, Salesforce)
  • Bilingual (English/Spanish) a plus.


What We Offer:

  • Dynamic, fast-paced environment with opportunities for professional growth
  • Access to industry-leading tools and resources that support your success
  • Competitive base salary + uncapped bonus opportunity
  • Incredible benefits - the best in the industry BY FAR:
    • Health, dental, vision paid at 89% (individual or family)
    • 401(k) with substantial matching
    • Generous PTO
    • Remote work flexibility
    • Career growth in a fast-scaling insuretech
    • Multi-state licensing


Schedule:

  • Full-time
  • Rotating shifts, including some evenings and weekends


Who You Are:

You're a licensed insurance professional who enjoys helping customers find the right coverage with clarity and confidence. Tech-savvy and adaptable, you're comfortable using modern sales tools and thrive in a fast-paced, goal-oriented environment. You bring strong communication skills, a self-motivated attitude, and a genuine commitment to delivering an exceptional customer experience.

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