Strong organizational skills with a proactive, customer-focused mindset.
Strong organizational skills with a proactive, customer-focused mindset.
Strong organizational skills with a proactive, customer-focused mindset.
Strong organizational skills with a proactive, customer-focused mindset.
Remote Customer Experience Coordinator
Boston, MA · Remote
$19.50 - $25.50/hr
Customer Experience Coordinator (Remote) We are looking for a motivated and customer-focused ... In this role, you will support clients by coordinating services, answering questions, and ensuring ...
Remote Customer Experience Coordinator
Boston, MA · Remote
$19.50 - $25.50/hr
Customer Experience Coordinator (Remote) We are looking for a motivated and customer-focused ... In this role, you will support clients by coordinating services, answering questions, and ensuring ...
Remote Customer Experience Coordinator
Boston, MA · Remote
$19.50 - $25.50/hr
Customer Experience Coordinator (Remote) We are looking for a motivated and customer-focused ... In this role, you will support clients by coordinating services, answering questions, and ensuring ...
Remote Customer Experience Coordinator
Boston, MA · Remote
$19.50 - $25.50/hr
Customer Experience Coordinator (Remote) We are looking for a motivated and customer-focused ... In this role, you will support clients by coordinating services, answering questions, and ensuring ...
Remote Customer Experience Coordinator
Boston, MA · Remote
$19.50 - $25.50/hr
Customer Experience Coordinator (Remote) We are looking for a motivated and customer-focused ... In this role, you will support clients by coordinating services, answering questions, and ensuring ...
Remote Customer Experience Coordinator
Boston, MA · Remote
$19.50 - $25.50/hr
Customer Experience Coordinator (Remote) We are looking for a motivated and customer-focused ... In this role, you will support clients by coordinating services, answering questions, and ensuring ...
Entry Level Leadership (Remote)
Boston, MA · Remote
$16.50 - $22.25/hr
Remote Customer Benefits Representative (Entry-Level Leadership Track) Location: Remote (U.S.) Schedule: Full-Time About the Role We are currently expanding and looking to bring on motivated ...
Quick apply
Entry Level Leadership (Remote)
Boston, MA · Remote
$16.50 - $22.25/hr
Remote Customer Benefits Representative (Entry-Level Leadership Track) Location: Remote (U.S.) Schedule: Full-Time About the Role We are currently expanding and looking to bring on motivated ...
Our company is looking to add multiple customer service positions to our growing team of remote ... First year agent average 65k * First year manager average 90-120k
Our company is looking to add multiple customer service positions to our growing team of remote ... First year agent average 65k * First year manager average 90-120k
Our company is looking to add multiple customer service positions to our growing team of remote ... First year agent average 65k * First year manager average 90-120k
Our company is looking to add multiple customer service positions to our growing team of remote ... First year agent average 65k * First year manager average 90-120k
Our company is looking to add multiple customer service positions to our growing team of remote ... First year agent average 65k * First year manager average 90-120k
Our company is looking to add multiple customer service positions to our growing team of remote ... First year agent average 65k * First year manager average 90-120k
Our company is looking to add multiple customer service positions to our growing team of remote ... First year agent average 65k * First year manager average 90-120k
Our company is looking to add multiple customer service positions to our growing team of remote ... First year agent average 65k * First year manager average 90-120k
Sales and Service Agent Remote
Framingham, MA · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Sales and Service Agent Remote
Framingham, MA · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales and Service Agent
Everett, MA · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales and Service Agent
Everett, MA · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Sales and Service Agent Remote
Marlborough, MA · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Sales and Service Agent Remote
Marlborough, MA · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Sales and Service Agent Remote
Melrose, MA · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Sales and Service Agent Remote
Melrose, MA · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Sales and Service Agent Remote
Woburn, MA · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Sales and Service Agent Remote
Woburn, MA · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Sales and Service Agent Remote
Lowell, MA · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Sales and Service Agent Remote
Lowell, MA · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales and Service Agent
Woonsocket, RI · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales and Service Agent
Woonsocket, RI · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Travel Agent - Remote
Boston, MA · Remote
$30 - $50/hr
Travel Agent Location: Remote Job Type: Contractor Pay: $20-$35/hour Job Overview We are seeking an ... Provide excellent customer service and resolve travel-related queries. * Review and improve travel ...
Quick apply
Travel Agent - Remote
Boston, MA · Remote
$30 - $50/hr
Travel Agent Location: Remote Job Type: Contractor Pay: $20-$35/hour Job Overview We are seeking an ... Provide excellent customer service and resolve travel-related queries. * Review and improve travel ...
Sales and Service Agent Remote
North Scituate, MA · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Sales and Service Agent Remote
North Scituate, MA · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales and Service Agent
Melrose, MA · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales and Service Agent
Melrose, MA · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Customer Service Agent information
See Needham, MA salary details
$10.74 - $12.47
2% of jobs
$12.47 - $14.21
4% of jobs
$14.21 - $15.95
14% of jobs
$16.36 is the 25th percentile. Wages below this are outliers.
$15.95 - $17.69
21% of jobs
The median wage is $18.43 / hr.
$17.69 - $19.43
21% of jobs
$21.06 is the 75th percentile. Wages above this are outliers.
$19.43 - $21.16
14% of jobs
$21.16 - $22.90
11% of jobs
$22.90 - $24.64
5% of jobs
$24.64 - $26.38
4% of jobs
$26.38 - $28.12
2% of jobs
$28.12 - $29.85
2% of jobs
$10
$19
$29
How much do remote customer service agent jobs pay per hour?
As of Sep 6, 2026, the average hourly pay for remote customer service agent in Needham, MA is $19.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.73 per hour, depending on experience, location, and employer.
What is a remote customer service agent?
A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.
What does a remote customer service agent do?
As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.
What are the key skills and qualifications needed to thrive as a remote customer service agent, and why are they important?
To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.
How do remote customer service agents effectively stay connected and collaborate with their team?
Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.
What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?
| Aspect | Remote Customer Service Agent | Remote Technical Support Specialist |
|---|---|---|
| Credentials | Customer service certifications, high school diploma or equivalent | Technical certifications, relevant technical training or certifications |
| Work Environment | Call centers, customer service platforms, chat support | Technical help desks, troubleshooting software, remote diagnostics |
| Employer & Industry | Retail, telecom, e-commerce, service providers | IT companies, software providers, hardware vendors |
| Search & Comparison | Often compared for customer support roles, entry-level positions | Compared for technical troubleshooting, specialized support roles |
Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.
More about Remote Customer Service Agent jobs
What job categories do people searching Remote Customer Service Agent jobs in Needham, MA look for?
The top searched job categories for Remote Customer Service Agent jobs in Needham, MA are:
What cities near Needham, MA are hiring for Remote Customer Service Agent jobs?
Cities near Needham, MA with the most Remote Customer Service Agent job openings:
Remote Customer Service Leaders/ Benefits Specialist
Babson Park, MA • Remote
Full-time
Posted 25 days ago
Globe Life Insurance rating
8.0
Based on 22 frontline employees who took The Breakroom Quiz
172nd of 315 rated insurance
Job description
-No prior industry experience required
-Meet with clients on Zoom to help them enroll in benefit programs
-Explain options in a clear, simple, and relatable way
-Help clients complete online enrollment forms accurately
-Schedule and manage virtual appointments
-Use basic computer skills (email, Zoom, online systems) daily
-Follow a proven process with training and support provided
-Work independently while being part of a supportive team
-Grow your skills, income, and career through ongoing coaching
Industry leaders will train all new canidates, but you must be:
-
Coachable and demonstrate high integrity
-
Your have a desire to help others
-
Excellent written and verbal communication skills
-
Strong organizational skills with a proactive, customer-focused mindset.
What Globe Life Insurance employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Globe Life
Sourced by ZipRecruiter
Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.
Industry
Insurance services and insurance agencies and brokerages
Company size
1,001 - 5,000 Employees
Headquarters location
McKinney, TX, US