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Remote Customer Service Agent Jobs in Lombard, IL

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... Management monitors all technical issues and agent downtime. Consistent availability is critical to ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... Management monitors all technical issues and agent downtime. Consistent availability is critical to ...

Arsenault

Data Entry Specialist / Data Analyst

Chicago, IL · Remote

$17.50 - $23.50/hr

Our paid focus group members come from all backgrounds and industries including remote data entry clerk, administrative assistant, receptionist, sales assistant, customer service agent, warehouse or ...

NTT DATA

Customer Care Associate

Chicago, IL · Remote

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... Management monitors all technical issues and agent downtime. Consistent availability is critical to ...

NTT America

Customer Care Associate

Chicago, IL · Remote

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... Management monitors all technical issues and agent downtime. Consistent availability is critical to ...

Hello Sunshine Travels

Client Service Specialist

Aurora, IL · Remote

$17 - $22.50/hr

About the job Client Service Specialist Client Services Associate (Travel Agent) Location: Remote ... Strong communication and customer service skills * Self-motivated, organized, and detail-oriented

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Remote Customer Service Agent information

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How much do remote customer service agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer service agent in Lombard, IL is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.62 per hour, depending on experience, location, and employer.

What Does a Remote Customer Service Agent Do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

How do Remote Customer Service Agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is a Remote Customer Service Agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

More about Remote Customer Service Agent jobs
What are popular job titles related to Remote Customer Service Agent jobs in Lombard, IL? For Remote Customer Service Agent jobs in Lombard, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Agent jobs in Lombard, IL look for? The top searched job categories for Remote Customer Service Agent jobs in Lombard, IL are:
What cities near Lombard, IL are hiring for Remote Customer Service Agent jobs? Cities near Lombard, IL with the most Remote Customer Service Agent job openings:
Remote Customer Service Agent jobs near you

Customer Service Sales Representative

Zuzick & Associates

Chicago, IL • Remote

Full-time

Posted 5 days ago

Job description

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products and services they receive as part of their benefits packages. Our international company has over 65 years of service and works privately with over 30,000 unions, credit unions and associations in the United States alone. Our company culture is structured off of teamwork, ownership, and involvement to support a healthy and positive workforce. We are looking for the best candidates with a great attitude, who are passionate about their careers and income.

Daily responsibilities include:

  • Inbound and outbound calling to schedule new appointments
  • Client policy reviews and new enrollments
  • Servicing requested benefits for clients
  • Organizing and managing daily workflow and processes

Required Skills:

  • Excellent communication and customer service skills
  • Strong organization and attention to details
  • Customer oriented/people person
  • Ability to work independently with the support of management

Benefits Include:

  • Full training provided
  • 100% Virtual Work from Home
  • Career growth and advancement opportunities
  • Weekly pay, compounding bonuses, and residual income
  • Union benefits with the OPEIU, Local 277
  • First year agent average 65k
  • First year manager average 90-120k

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