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Remote Customer Service Agent Jobs in Kitchener, ON

Connection Inc.

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Remote Customer Success & Support Specialist (HighLevel Required)

Hamilton, ON · Remote

CA$50K - CA$60K/yr

... exceptional customer service? Have you worked in a digital marketing or mortgage environment ... Connection Inc. is growing, and we're hiring a Remote Customer Success & Support Specialist to ...

HMG Careers

Sales and Service Agent Remote

Milton, ON · Remote

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours? Our ideal candidate embodies qualities such as adaptability, trainability, and a ...

HMG Careers

Remote Sales and Service Agent

Milton, ON · Remote

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours? Our ideal candidate embodies qualities such as adaptability, trainability, and a ...

HMG Careers

Remote Sales and Service Agent

Guelph, ON · Remote

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours? Our ideal candidate embodies qualities such as adaptability, trainability, and a ...

HMG Careers

Sales and Service Agent Remote

Guelph, ON · Remote

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours? Our ideal candidate embodies qualities such as adaptability, trainability, and a ...

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Remote Customer Service Agent information

See Kitchener, ON salary details

$8

$13

$22

How much do remote customer service agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote customer service agent in Kitchener, ON is $13.81, according to ZipRecruiter salary data. Most workers in this role earn between $10.54 and $15.03 per hour, depending on experience, location, and employer.

What is a remote customer service agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

What does a remote customer service agent do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

What are the key skills and qualifications needed to thrive as a remote customer service agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

How do remote customer service agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

More about Remote Customer Service Agent jobs

What job categories do people searching Remote Customer Service Agent jobs in Kitchener, ON look for?

The top searched job categories for Remote Customer Service Agent jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Remote Customer Service Agent jobs?

Cities near Kitchener, ON with the most Remote Customer Service Agent job openings:

Remote Customer Service Agent jobs near you
Infographic showing various Remote Customer Service Agent job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $28,732 per year, or $13.8 per hour.

Remote Customer Success & Support Specialist (HighLevel Required)

Connection Inc.

Hamilton, ON • Remote

CA$50K - CA$60K/yr

Full-time

Posted 8 days ago

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Job description

Job Description
Do you love helping people, building strong client relationships, and delivering exceptional customer service? Have you worked in a digital marketing or mortgage environment?

Connection Inc. is growing, and we're hiring a Remote Customer Success & Support Specialist to deliver a world-class client experience and help our clients succeed.

What You'll Do

  • Respond to inbound client support requests (FreshDesk)
  • Support Clients in cutting-edge AI technology (we train you)
  • Make proactive outbound client check-ins via phone, SMS, and email
  • Support clients inside HighLevel, including onboarding, workflows, and automations
  • Help build customer "delight" and follow-up sequences
  • Communicate internally via Slack

Required Experience
✅ HighLevel experience (REQUIRED)
✅ Strong communication, written and verbal
✅ Confident on camera for client Zoom calls
✅ Organized, proactive, and tech-savvy


Tools You'll Use
HighLevel, FreshDesk, Google Workspace, Zoom, Slack, Canva, Facebook, Claude, Open-AI


Company Description

At Connection Inc. we are helping create the future of the mortgage industry by helping our clients successfully implement A.I. The Loan Officer CRM. Providing database marketing and appointment setting services and digital marketing that gets results. We also provide the coaching, support and accountability that help keep our clients motivated and getting results.