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Remote Customer Service Agent Jobs in Foley, AL (NOW HIRING)

System One

Service Desk

Pensacola, FL · Remote

Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls daily to provide ... Desired - Call Center or front-line customer support experience * Desired - Knowledge of client ...

InsuraTec

Sales Representative (Remote)

Fairhope, AL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Mobile, AL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Daphne, AL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Gonzalez, FL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Bellview, FL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Mobile, AL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Foley, AL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

... services, or support within HR, payroll, finance, or accounting environments is preferred Customer ... Remote work and more! Compensation Range: 60K-75K About Cayenta: Founded in 1983 and welcomed to ...

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Remote Customer Service Agent information

See Foley, AL salary details

$8

$15

$23

How much do remote customer service agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote customer service agent in Foley, AL is $15.55, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $17.07 per hour, depending on experience, location, and employer.

What is a remote customer service agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

How do remote customer service agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

What are the key skills and qualifications needed to thrive as a remote customer service agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

What does a remote customer service agent do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

More about Remote Customer Service Agent jobs
What are the most commonly searched types of Customer Service Agent jobs in Foley, AL? The most popular types of Customer Service Agent jobs in Foley, AL are:
What are popular job titles related to Remote Customer Service Agent jobs in Foley, AL? For Remote Customer Service Agent jobs in Foley, AL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Agent jobs in Foley, AL look for? The top searched job categories for Remote Customer Service Agent jobs in Foley, AL are:
What cities near Foley, AL are hiring for Remote Customer Service Agent jobs? Cities near Foley, AL with the most Remote Customer Service Agent job openings:
Remote Customer Service Agent jobs near you
Infographic showing various Remote Customer Service Agent job openings in Foley, AL as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,343 per year, or $15.5 per hour.

Service Desk

System One

Pensacola, FL • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Job description

Job Title: Service Desk Location: Pensacola, FL, Vienna, VA< Winchester, VA Type: Contract Contractor Work Model: Hybrid – onsite and remote Hours: 40.0

Responsibilities

  • Respond to inbound calls daily to provide technical support/troubleshooting
  • Provide support via web queues, outbound interactions, and emails
  • Leverage resources to resolve technical issues timely
  • Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
  • Escalate requests outside of your scope when necessary
  • Attend weekly staff/mentor meetings
  • Remain cognizant of adherence to help promote business unit success
  • Adhere to ETS practices, policies, and procedures
  • Perform other related duties as assigned or appropriate

Requirements

  • Knowledge and understanding of the information technology field
  • Basic skill troubleshooting and resolving technical problems
  • Exposure to enterprise systems and IT terminology
  • Exposure to solving routine or standard administrative, operational, or system problems and issues
  • Effective verbal and written communication skills
  • Ability to leverage finesse/soft skills when interacting with end users
  • Basic organizational, planning, and time management skills
  • Ability to handle multiple tasks simultaneously with a high degree of accuracy
  • Ability to work independently and in a team environment
  • Desired - 3+ years of Tier 1 support and capabilities or similar
  • Desired – Call Center or front-line customer support experience
  • Desired - Knowledge of client operations, policies, and procedures
  • Desired - Knowledge of ITIL (Information Technology Infrastructure Library)
  • Desired - Previous customer service in a fast-paced environment
  • Desired - Familiar with ticketing software (ServiceNow) would be a plus

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M- #LI- Ref: #851-Rockville-S1

Ref: #851-Rockville-S1