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Remote Customer Service Agent Jobs in Burlington, NJ

XACT

Customer Service Specialist - PA

Philadelphia, PA · On-site +1

$15.99 - $16/hr

This is a remote position. We are looking for energetic individuals that have an interest in ... Laptops are not eligible for the work-at-home agent program. • A 19″ flat panel monitor ...

AmeriHealth Caritas

Customer Service Rep

Philadelphia, PA · On-site +1

$16.25 - $22/hr

Upon successful completion of training, the role will transition to a remote work environment ... High School Diploma or GED. * 1-year of prior customer service experience. * Experience in the ...

OLUSEGUN ORGANIZATION

Be Seen First

Remote Insurance Agent- No Experience Necessary!

Philadelphia, PA · Remote

$46.50K - $155K/yr

We are seeking a Remote Insurance Agent- No Experience Necessary! to join our team! You will be ... Previous experience in insurance, customer service, or other related HR fields is a plus * Ability ...

Xplore World Agency

Booking Agent

Philadelphia, PA · Remote

This is a remote position. We are seeking an outgoing individual for our Booking Agent opportunity ... in customer service or hospitality also a plus, but not required Benefits Benefits * Flexible ...

Xplore World Agency

Booking Agent

Philadelphia, PA · Remote

This is a remote position. We are seeking an outgoing individual for our Booking Agent opportunity ... customer service or hospitality also a plus, but not required Benefits Requirements · Flexible ...

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Remote Customer Service Agent information

See Burlington, NJ salary details

$9

$17

$26

How much do remote customer service agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer service agent in Burlington, NJ is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.52 per hour, depending on experience, location, and employer.

What Does a Remote Customer Service Agent Do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

How do Remote Customer Service Agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is a Remote Customer Service Agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

More about Remote Customer Service Agent jobs
What are popular job titles related to Remote Customer Service Agent jobs in Burlington, NJ? For Remote Customer Service Agent jobs in Burlington, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Agent jobs in Burlington, NJ look for? The top searched job categories for Remote Customer Service Agent jobs in Burlington, NJ are:
What cities near Burlington, NJ are hiring for Remote Customer Service Agent jobs? Cities near Burlington, NJ with the most Remote Customer Service Agent job openings:
Remote Customer Service Agent jobs near you
Infographic showing various Remote Customer Service Agent job openings in Burlington, NJ as of May 2026, with employment types broken down into 26% Full Time, and 74% Part Time. Highlights an 47% Physical, 5% Hybrid, and 48% Remote job distribution, with an average salary of $36,956 per year, or $17.8 per hour.
Licensed Customer Service Representative - Remote

Licensed Customer Service Representative - Remote

Philadelphia Insurance Companies

Mount Laurel, NJ • On-site, Remote

$43/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Philadelphia Insurance Companies rating

8.5

Company rating: 8.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

88th of 258 rated insurance

Job description

Marketing Statement:
Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.
Join the team at American Collectors Insurance, where passion meets protection!
We are looking for Licensed Customer Service Representatives (CSR) to join our team.
Our office is located in Mt Laurel, NJ and this role can be done in-office, hybrid or fully remote from anywhere in the continental US.
Licensed CSRs are the first point of contact for all existing customers utilizing our call center for support or service issues as well as routine service updates. We expect them to provide the best possible customer service while maintaining our underwriting integrity.
This role requires an active Property & Casualty or Personal Lines insurance license as well as prior experience in an insurance service role, a passion for client interaction, strong problem-solving skills and the ability to thrive in a fast-paced environment.
In this role you will:
  • Address client needs and concerns via phone and email
  • Maintain and utilize a working understanding of underwriting compliance guidelines
  • Answer back-to-back inbound calls
  • Make outbound calls to customers for as needed follow-ups
  • Establish rapport quickly and build positive customer relationships
  • Provide prompt, accurate and friendly customer service
  • Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals and billing clarifications

About the company: American Collectors Insurance has been specializing in collector car insurance policies since 1976. We offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value.
American Collectors Insurance collaborates with Condon Skelly, Heacock Classic and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.
Join us at American Collectors Insurance, where every day is an opportunity to contribute to a rich legacy, protect cherished memories, and be part of a community that values passion and excellence. Embrace the extraordinary - apply now!
Compensation: $43-46k ($21-23/hr) depending on experience level, overtime eligible (not required)
Benefits: health insurance (medical, dental, vision), flexible spending & health savings accounts, life insurance, retirement plan, paid time off, overtime availability, employee referral program
Weekly Schedule: 40-hour work week, Monday to Friday with rotating Saturday (about 1 every 4 weeks)
Responsibilities:
  • Delight our customers with superior customer service
  • Service existing customers with endorsements, payments, policy changes, etc. including some that require underwriting authority
  • Cancel and Non-renew policies according to procedures
  • Complete necessary documentation quickly and efficiently
  • Follow and adhere to underwriting compliance and service standards while performing changes to in-force policies
  • Expected to be on phones 100% of the time
  • Conduct risk analysis and evaluate underwriting quality of applicants
  • Evaluate details to appropriately match premium to underwriting exposure
  • Meet all production goals
  • Complete new business applications for existing customers as needed
  • Performs other duties as assigned

Required Qualifications:
  • High school diploma or equivalent
  • Active P&C or Personal Lines insurance license in your state of residence
  • Prior experience working in a customer facing insurance service role
  • Demonstrated success in a team environment
  • Proficiency to multi-task, follow-through and follow-up
  • Excellent communication skills, written and verbal
  • Positive customer and quality focus
  • Possess an upbeat and positive attitude
  • Organized and detail oriented
  • Proactive in problem solving
  • Ability to perform critical thinking and reasoning
  • Advanced computer skills
  • Reliable high-speed internet

Desired Qualifications:
  • Associate or bachelor's degree
  • Prior underwriting experience
  • Prior experience working on a hybrid/remote team
  • Prior insurance sales experience

EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
Benefits:
We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online.
Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at https://www.phly.com/Careers/default.aspx

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