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Remote Customer Feedback Jobs in Rio Rancho, NM (NOW HIRING)

REsimplifi, Inc.

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Customer Support Specialist

Albuquerque, NM · Remote

$50K - $70K/yr

Remote | Full-time | Phone-Based Customer Support Preferred hours: 10:00 a.m.-6:00 p.m. ET or 11:00 ... Track recurring questions, product feedback, and documentation gaps * Assist with onboarding ...

EnthuZiastic

Growth Hacker - Remote

Albuquerque, NM · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... user feedback to drive growth. Customer Retention: * Develop strategies to increase customer ...

micro1 AI

Director of Biostatistics

Albuquerque, NM · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... customer project focused on AI-assisted clinical research. In this role, you'll apply your ...

micro1 AI

Biostatistician

Albuquerque, NM · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... customer project focused on AI-assisted clinical research. In this role, you'll apply your ...

micro1 AI

Director of Biostatistics

Rio Rancho, NM · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... customer project focused on AI-assisted clinical research. In this role, you'll apply your ...

micro1 AI

Biostatistician

Rio Rancho, NM · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... customer project focused on AI-assisted clinical research. In this role, you'll apply your ...

micro1 AI

Regulatory Affairs Specialist

Rio Rancho, NM · Remote

$50 - $80/hr

Remote micro1 is engaging Regulatory Affairs Specialists to contribute to a customer's project ... Provide structured, well-reasoned written feedback grounded in applicable regulatory guidelines ...

micro1 AI

Compliance Officers

Albuquerque, NM · Remote

$50 - $80/hr

Remote micro1 is engaging Regulatory Affairs Specialists to contribute to a customer's project ... Provide structured, well-reasoned written feedback grounded in applicable regulatory guidelines ...

micro1 AI

Regulatory Affairs Specialist

Albuquerque, NM · Remote

$50 - $80/hr

Remote micro1 is engaging Regulatory Affairs Specialists to contribute to a customer's project ... Provide structured, well-reasoned written feedback grounded in applicable regulatory guidelines ...

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Showing results 1-20

All JobsCustomer Feedback JobsRemote Customer Feedback JobsRemote Customer Feedback Jobs in Rio Rancho, NM

Remote Customer Feedback information

See Rio Rancho, NM salary details

$9

$17

$25

How much do remote customer feedback jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote customer feedback in Rio Rancho, NM is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Feedback vs Remote Customer Service Representative?

AspectRemote Customer FeedbackRemote Customer Service Representative
Primary RoleCollects and analyzes customer feedback to improve products/servicesHandles customer inquiries, resolves issues, and provides support
Required SkillsCommunication, data analysis, feedback collection toolsCommunication, problem-solving, product knowledge
Work EnvironmentRemote, often flexible hours, focused on feedback platformsRemote, customer interaction via chat, email, or phone
Common CertificationsCustomer experience, survey tools, data analysisCustomer service, communication skills

While both roles are remote and involve customer interaction, Remote Customer Feedback focuses on gathering and analyzing customer opinions to inform business decisions. In contrast, Remote Customer Service Representatives directly assist customers with issues, providing support and solutions. Both roles require strong communication skills, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Feedback jobs in Rio Rancho, NM?

For Remote Customer Feedback jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Remote Customer Feedback jobs in Rio Rancho, NM look for?

The top searched job categories for Remote Customer Feedback jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Remote Customer Feedback jobs?

Cities near Rio Rancho, NM with the most Remote Customer Feedback job openings:

Remote Customer Feedback jobs near you
Infographic showing various Remote Customer Feedback job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $36,775 per year, or $17.7 per hour.

Customer Support Specialist

REsimplifi, Inc.

Albuquerque, NM • Remote

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

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After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Remote | Full-time | Phone-Based Customer Support

Preferred hours: 10:00 a.m.–6:00 p.m. ET or 11:00 a.m.–7:00 p.m. ET

Submit a resume with your salary expectations, and a non-traditional cover letter. You will be joining a team that is fully remote and we value authenticity. For the cover letter, we encourage you to share something that matters to you outside of work like a hobby, a project, or cause.


About the Role
Resimplifi is looking for a confident, customer-focused Support Specialist to serve as the primary person answering incoming support calls for our Associate platform. Phone support is the central responsibility of this position. You will answer calls throughout your scheduled hours, speak directly with commercial real estate professionals, understand their questions, and guide them toward a resolution. You will also respond to chat and email requests, lead Zoom walkthroughs, and manage support tickets through resolution. The right candidate will enjoy working directly with customers and take ownership of the support experience from initial contact through resolution.

About the Platform

Associate is a commercial real estate platform used by thousands of brokers across the United

States. It supports essential brokerage workflows, including:

  • Creating and managing property listings
  • Searching public and internal listing databases
  • Exploring properties through interactive maps
  • Generating professional PDF reports
  • Marketing listings and sending automated alerts

Brokers rely on the platform every day to manage inventory, market properties, communicate with clients, and support active deals. Accuracy, reliability, and ease of use are central to th experience we provide.
What You’ll Do

  • Answer incoming customer support calls during scheduled hours
  • Respond to support requests through chat and email
  • Manage and prioritize support tickets through resolution
  • Guide users through platform questions and common workflows
  • Move conversations to Zoom when screen sharing would help
  • Troubleshoot common browser, account, and platform issues
  • Validate and document suspected bugs before escalating them
  • Track recurring questions, product feedback, and documentation gaps
  • Assist with onboarding sessions or webinars as needed

What We’re Looking For

  • 2+ years of customer support experience, preferably in software or SaaS
  • Strong phone communication skills and comfortable answering customer calls
  • throughout the workday
  • Patient, professional, and able to explain processes clearly
  • Comfortable leading Zoom and screen-sharing walkthroughs
  • Strong written communication and ticket documentation skills
  • Comfortable troubleshooting common browser and operating system issues
  • Organized, dependable, and able to manage multiple open requests
  • Sound judgment about when an issue should be escalated


Commercial real estate experience is helpful but not required. We care more about your ability to learn the platform, communicate confidently by phone, and provide a dependable customer experience.

Benefits Package

  • Salary $50k-$70k
    • Salary is based on prior experience and applicability to current role.
  • 401k with matching
    • Offered after 90 days of employment.
  • Health, dental, and vision
    • Offered after 30 days of employment.
  • PTO
    • 24 flexible days

Schedule and Location
This is a fully remote position with defined phone coverage hours. The person in this role must be consistently available to answer incoming calls throughout their scheduled shift. We are especially interested in candidates who can provide coverage during the later part of the Eastern Time workday. Candidates located in Pacific or Mountain time zones may be particularly well suited for the schedule.