Collect customer feedback and identify opportunities for Sherweb to continuously improve their ... Remote #LI-SG1 Equal Opportunity Employer This employer is required to notify all applicants of ...
Collect customer feedback and identify opportunities for Sherweb to continuously improve their ... Remote #LI-SG1 Equal Opportunity Employer This employer is required to notify all applicants of ...
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Quick apply
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Customer Success Manager
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Quick apply
Customer Success Manager
Raleigh, NC · Remote
... metrics and feedback loops. * You have experience working with non-technical customers in ... We're remote-first, flexible, and distributed across North and South America, bringing together ...
This role is an ideal launchpad for someone ready to grow fast in a high-impact, remote-first ... and shortening the feedback loop. * Maintain accurate CRM records and pipeline hygiene
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This role is an ideal launchpad for someone ready to grow fast in a high-impact, remote-first ... and shortening the feedback loop. * Maintain accurate CRM records and pipeline hygiene
Remote Customer Feedback information
See Raleigh, NC salary details
$9.58 - $11.09
2% of jobs
$11.09 - $12.60
4% of jobs
$12.60 - $14.11
11% of jobs
$14.94 is the 25th percentile. Wages below this are outliers.
$14.11 - $15.61
15% of jobs
The median wage is $17 / hr.
$15.61 - $17.12
20% of jobs
$17.12 - $18.63
15% of jobs
$19.67 is the 75th percentile. Wages above this are outliers.
$18.63 - $20.14
13% of jobs
$20.14 - $21.65
7% of jobs
$21.65 - $23.15
6% of jobs
$23.15 - $24.66
4% of jobs
$24.66 - $26.17
3% of jobs
$9
$18
$26
How much do remote customer feedback jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for remote customer feedback in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.
What is the difference between Remote Customer Feedback vs Remote Customer Service Representative?
| Aspect | Remote Customer Feedback | Remote Customer Service Representative |
|---|---|---|
| Primary Role | Collects and analyzes customer feedback to improve products/services | Handles customer inquiries, resolves issues, and provides support |
| Required Skills | Communication, data analysis, feedback collection tools | Communication, problem-solving, product knowledge |
| Work Environment | Remote, often flexible hours, focused on feedback platforms | Remote, customer interaction via chat, email, or phone |
| Common Certifications | Customer experience, survey tools, data analysis | Customer service, communication skills |
While both roles are remote and involve customer interaction, Remote Customer Feedback focuses on gathering and analyzing customer opinions to inform business decisions. In contrast, Remote Customer Service Representatives directly assist customers with issues, providing support and solutions. Both roles require strong communication skills, but their core responsibilities differ significantly.
What are popular job titles related to Remote Customer Feedback jobs in Raleigh, NC? For Remote Customer Feedback jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Feedback jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Feedback jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Feedback jobs? Cities near Raleigh, NC with the most Remote Customer Feedback job openings:
Full-time
PTO
Re-posted yesterday
Job description
Location: Remote Central & West Coast US
Here's what we do and why we do it
We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers' lives better. Find out how we do that here: www.sherweb.com/about/.
Here's how you will contribute to the success of the company:
Our Sales team goal is to make sure people use the best tools to work efficiently. You will contribute to this objective by being the main point of contact for all incoming calls, various requests from our customers, which consists of both our direct and partner channels. Succeeding in this role means having the customer's concern at the heart of your actions while being attentive to needs. To do this, you will collaborate with sales advisors, direct customers, partners and other key stakeholders.
Here's what your day-to-day will look like in this role:
Here's what you need to have and master to get the job:
Benefits of working at Sherweb
Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.
A fast-paced work environment that adapts to you
A flexible total compensation offer
Considerable growth opportunities
Last but not least: "Sherweblife" - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.
#LI-Remote
#LI-SG1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Here's what we do and why we do it
We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers' lives better. Find out how we do that here: www.sherweb.com/about/.
Here's how you will contribute to the success of the company:
Our Sales team goal is to make sure people use the best tools to work efficiently. You will contribute to this objective by being the main point of contact for all incoming calls, various requests from our customers, which consists of both our direct and partner channels. Succeeding in this role means having the customer's concern at the heart of your actions while being attentive to needs. To do this, you will collaborate with sales advisors, direct customers, partners and other key stakeholders.
Here's what your day-to-day will look like in this role:
- Ensure the timely and successful delivery of Sherweb's solutions according to our customers' needs and objectives;
- Provide training on our products and platform, along with onboarding and sales support to both new and existing customers;
- Collect customer feedback and identify opportunities for Sherweb to continuously improve their products and services offerings;
- Provide pre- and post-sales support;
- Play a vital role in customer satisfaction by offering best-in-class, efficient and professional solutions;
- A strong focus on first contact resolution and problem solving in a timely manner;
- Handling and taking ownership of internal requests and processes, on behalf of our customers.
- Proactively support sales initiatives through outbound campaigns, client follow-ups, and targeted outreach to help identify needs and growth opportunities.
Here's what you need to have and master to get the job:
- 2 years of customer-facing experience
- Ability to juggle multiple tasks and priorities
- Strong written and verbal communication skills
- Strong time management and organizational skills
- Excellent knowledge of Microsoft products (Outlook, Teams, Excel)
- Experience in a similar, or sales focused role is preferred
- Ability to provide a quick turnaround for customer needs
- Passionate about the customer experience
- A natural, personable, and dedicated team player
- Experience in IT is preferred
- Clear English written and verbal communication skills
Benefits of working at Sherweb
Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.
A fast-paced work environment that adapts to you
- A friendly and diverse work culture with inclusion and equality at the heart of our actions
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Annual salary review based on performance
- Generous and caring colleagues of various professional and cultural backgrounds
A flexible total compensation offer
- A base salary ranging between $ 37,030 and $ 52,900 USD yearly
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- Flexible benefits plan that adapts to your needs
- Flexible savings fund options
- A monthly home internet allowance
Considerable growth opportunities
- A career path with opportunities to learn and grow
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
Last but not least: "Sherweblife" - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.
#LI-Remote
#LI-SG1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.