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Remote Customer Experience Jobs in New York (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Jersey City, NJ · On-site +1

$17.75 - $23.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Competitive hourly pay based on experience * Comprehensive benefits including health, dental ...

ForgeFit

Remote Customer Service Specialist

Newark, NJ · On-site +1

$17.75 - $23.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Competitive hourly pay based on experience * Comprehensive benefits including health, dental ...

ForgeFit

Remote Customer Service Specialist

New York, NY · On-site +1

$18.50 - $24.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Competitive hourly pay based on experience * Comprehensive benefits including health, dental ...

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How much do remote customer experience jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer experience in New York is $20.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

What is a Remote Customer Experience job?

A Remote Customer Experience job involves assisting customers virtually through phone, email, chat, or social media to resolve inquiries, provide support, and enhance their overall experience with a company. These roles focus on communication, problem-solving, and ensuring customer satisfaction from a remote location. Responsibilities may include troubleshooting issues, processing orders, handling complaints, and gathering customer feedback. Strong interpersonal skills, patience, and a customer-first mindset are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Experience position, and why are they important?

Excelling in Remote Customer Experience requires strong communication abilities, problem-solving skills, and a customer-centric mindset, often combined with a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk, Salesforce, or Freshdesk, and proficiency in digital communication tools are commonly expected. Notable soft skills include patience, empathy, adaptability, and efficient time management. These skills are vital because they enable representatives to deliver exceptional service, resolve issues promptly, and maintain customer loyalty in a virtual environment.

What does a typical day look like for someone in a Remote Customer Experience role?

A typical day in a Remote Customer Experience position involves handling customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in your company’s CRM system. You’ll often collaborate with other team members or departments to resolve more complex problems or escalate tickets as needed. Remote roles usually require frequent virtual check-ins with your team and participation in ongoing training to stay updated on products and processes. Balancing responsiveness, multitasking, and independent problem-solving is key to success, as most of your work will be self-directed while ensuring customers receive timely and effective support.
More about Remote Customer Experience jobs
What are the most commonly searched types of Customer Experience jobs in New York? The most popular types of Customer Experience jobs in New York are:
What are popular job titles related to Remote Customer Experience jobs in New York? For Remote Customer Experience jobs in New York, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience jobs in New York look for? The top searched job categories for Remote Customer Experience jobs in New York are:
What cities in New York are hiring for Remote Customer Experience jobs? Cities in New York with the most Remote Customer Experience job openings:
Remote Customer Experience jobs near you
Remote Customer Experience Lead (Aviation SME)

Remote Customer Experience Lead (Aviation SME)

Agile Defense

Manhattan, NY • Remote

$75K - $85K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Agile Defense is seeking a Customer Experience Manager (SME) to deliver exceptional customer support and resolve issues efficiently. This remote role requires a background in military aviation and strong customer service skills, with 5-10 years of experience preferred. The successful candidate will onboard new customers, monitor inquiries, and identify trends to improve overall satisfaction.

The position offers a salary range of $75,000 - $85,000 per year, focused on enhancing customer experiences and processes. #J-18808-Ljbffr

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