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Remote Customer Experience Manager Jobs in Santa Rosa, CA

HMG Careers

Remote Sales Specialist

Rohnert Park, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Rohnert Park, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Rohnert Park, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Orchard Robotics

Customer Success Manager

Santa Rosa, CA · Remote

$105K - $145K/yr

The Role: As a Customer Success Manager at Orchard Robotics, you'll leverage your skills in ... You'll need to be organized and proactive to make sure our customers have a stellar experience as ...

InsuraTec

Sales Representative (Remote)

Windsor, CA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

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All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Santa Rosa, CA

Remote Customer Experience Manager information

See Santa Rosa, CA salary details

$26.8K

$63.4K

$110.4K

How much do remote customer experience manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for remote customer experience manager in Santa Rosa, CA is $63,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $76,500.00 per year, depending on experience, location, and employer.

How does a Remote Customer Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What does a Remote Customer Experience Manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Customer Experience Manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.
What are popular job titles related to Remote Customer Experience Manager jobs in Santa Rosa, CA? For Remote Customer Experience Manager jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Manager jobs in Santa Rosa, CA look for? The top searched job categories for Remote Customer Experience Manager jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Remote Customer Experience Manager jobs? Cities near Santa Rosa, CA with the most Remote Customer Experience Manager job openings:
Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Santa Rosa, CA as of July 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 3% In-person, and 97% Remote job distribution, with an average salary of $63,411 per year, or $30.5 per hour.

Customer Experience / Partnership Specialist - Parentfile - Remote

Your SmartSource

Petaluma, CA • Remote

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Job Summary:

Parentfile is seeking an entrepreneurial individual to join our founding team as a Customer Experience – Partnership Specialist. We are a mission-driven startup that has built an online account to save everything important as a parent, all in one place, during every life stage. We are seeking an individual with customer experience (CX) and/or partnerships expertise (affiliate, business development) that is excited to take a broader role in all areas of helping to turn Parentfile into an eventual household name. You must be excited to handle a variety of tasks given we are a startup - from launching an affiliate program, to handling customer service inquiries, and everything in between, you’ll get a front-row seat to a number of exciting areas as we grow the business. Your self-starter attitude, grit and work ethic are the best additional skills you can bring to the table.

Company Profile:

Parentfile is an online account to save what truly matters as a parent. Whether you have young children and want to save the things they’ll want (and need) someday, are interested in using it to save your legacy for your family (instead of or in addition to a will), or even as a way to proactively help your own parents as they get older, there are so many ways to use a Parentfile during every life stage. We have just launched our platform, and while our company is still small, we have grand ambitions to get to 100 million users in the next 10 years. Parentfile is funded and owned by Aspatore.

For more information on Parentfile, visit www.Parentfile.com

For more information on Aspatore, visit www.Aspatore.com

Duties / Responsibilities:

Handle all aspects of customer experience, including content and emails sent to subscribers, customer service inquiries and finding ways to improve engagement;

Identify and conduct tests to get subscribers “sharing” their Parentfile with family and friends;

Launch and manage the Parentfile affiliate program with moms, teenagers and retired individuals (we have initial ideas on what the program is for each);

Business development outreach to financial advisors, lawyers and life insurance agents to add this for their clients;

Weekly product research with friends and colleagues to get feedback and incorporate into our product positioning for each demographic (subscriber has young children, adult children, aging parents);

Comfortable creating own written materials and images when needed for customer emails and more;

Ability to work individually as well as a part of a very small team and effectively share the workload.

Qualifications:

Must understand the mindset of a parent so you can “live the brand;”

5+ years of CX, partnerships and/or working as an entrepreneur or for a rapidly growing startup;

Possess the passion and work ethic to be an entrepreneur and excited to get in on the ground floor of an exciting company;

Experience with metrics-driven goals and achieving those objectives;

Excellent written and verbal communication skills. Need to be highly-skilled with writing articulate and convincing emails;

Must be energetic, positive and resilient; hitting dead-ends doesn’t disappoint you, as you simply try another way;

Effective problem-solving, multi-tasking, time management, organizational skills and be an efficient self- starter in working remotely.

Compensation:

$70K - $80K annual base salary DOE, for this full-time exempt position; future equity possible.

Benefits:

$125.00 / month work-from-home subsidy;

Paid vacation, sick and public holidays;

Medical, Dental, Vision, Life, Accident & Disability coverage;

Health Savings and Flexible Savings Accounts;;

401k Plan with annual company match

Up to $300 pet adoption reimbursement.

Working Hours:

9:00AM – 5:00PM Monday - Friday

Location:

Remote position

Apply