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Remote Customer Experience Manager Jobs in Rochester, MN

MDS Solutions

REMOTE MDS Coordinator

Rochester, MN · On-site +1

$33.50 - $42.75/hr

Provide Medicare, Medicaid (case mix), and Managed Care oversight to ensure appropriate clinical ... Promotes and demonstrates excellence in customer service

HMG Careers

Business Development

Rochester, MN · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

Da Vinci Software

Business Analyst (Remote)

Rochester, MN · On-site +1

... and management/administration). Key Responsibilities: * Provide business analysis services at a ... Understand and consider both the business and the technical needs of all customers with the goal of ...

Lone Star Careers

Business Development

Rochester, MN · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

Enara Health

Remote Exercise Specialist

Rochester, MN · On-site +1

$22 - $31/hr

Clinical experience in a related field is highly desirable. * ACSM certification is mandatory, or ... Ability to work independently and manage remote coaching sessions effectively. * Empathy, patience ...

Enara Health

Remote Exercise Specialist

Rochester, MN · Remote

$22 - $31/hr

Clinical experience in a related field is highly desirable. * ACSM certification is mandatory, or ... Ability to work independently and manage remote coaching sessions effectively. * Empathy, patience ...

Enara Health

Remote Exercise Specialist

Rochester, MN · Remote

$22 - $31/hr

Clinical experience in a related field is highly desirable. * ACSM certification is mandatory, or ... Ability to work independently and manage remote coaching sessions effectively. * Empathy, patience ...

Talkiatry

Remote Therapist - Minnesota

Rochester, MN · Remote

Comfort managing a consistent outpatient caseload * Strong clinical judgment, communication skills ... Experience from outpatient, community mental health, hospital, IOP, or other structured clinical ...

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All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Rochester, MN

Remote Customer Experience Manager information

See Rochester, MN salary details

$24.9K

$59K

$102.7K

How much do remote customer experience manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for remote customer experience manager in Rochester, MN is $58,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $71,200.00 per year, depending on experience, location, and employer.

How does a Remote Customer Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What does a Remote Customer Experience Manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Customer Experience Manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.
What are popular job titles related to Remote Customer Experience Manager jobs in Rochester, MN? For Remote Customer Experience Manager jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Manager jobs in Rochester, MN look for? The top searched job categories for Remote Customer Experience Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Remote Customer Experience Manager jobs? Cities near Rochester, MN with the most Remote Customer Experience Manager job openings:
Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Rochester, MN as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $58,955 per year, or $28.3 per hour.

REMOTE MDS Coordinator

MDS Solutions

Rochester, MN • On-site, Remote

$33.50 - $42.75/hr

Other

Medical, Life, Retirement, PTO

Posted 16 days ago

Job description

Overview
MDS Solutions, a division of Key Rehabilitation, is looking for fun, energetic, and self-driven team members to join our remote MDS consulting group. The role of the Remote MDS Coordinator is to work with our contract partners to plan, organize, and coordinate the completion of the Minimum Data Set (MDS) in accordance with current Federal and State Regulations. If you are looking for something that is flexible and collaborative, come join us! We thrive on Quality Resident Care.
What do we offer you?
  • Creative, fun, and flexible working environment
  • The following benefits:
  • Competitive salaries and bonuses.
  • Comprehensive health and life insurance.
  • 401K with discretionary match
  • Mileage and licensure reimbursements.
  • Flexible Spending Account and HSA
  • Reasonable working hours.
  • CE opportunities.
  • Paid sick, holiday, and vacation leave.
  • Promotion/Transfer/Advancement opportunities.
  • Meaningful work and job satisfaction.

Responsibilities
  • MDS scheduling and coordinating to ensure timeliness of assigned sections of MDS per RAI guidelines, including coordinating care plan development and completion with the interdisciplinary team.
  • Provide Medicare, Medicaid (case mix), and Managed Care oversight to ensure appropriate clinical services are provided and appropriate reimbursement is received for each resident.
  • Develop an individualized, comprehensive resident care plan in collaboration with the interdisciplinary team to ensure care area triggers are addressed.
  • Ensure care plans are reviewed quarterly and updated as needed to reflect current resident status with individualized problems, goals, and interventions.
  • Review and verify MDS documentation and charting requirements to support the clinical services provided for each resident.
  • Ensure timely submission of all Minimum Data Sets to the state data base and ensures that the necessary follow-up action is taken.
  • Promote highest degree of quality care through QI/QM data with facility team and identify trends to assist facility in advancing facility processes, improve resident outcomes, and optimize reimbursement.

Qualifications
  • Nursing Experience in MDS Assessment: 3+ year
  • RN required
  • RAC-CT preferred
  • Thorough understanding of PDPM requirements
  • Able to negotiate through EMR and possess strong computer skills
  • Promotes and demonstrates excellence in customer service

Apply