Remote Customer Experience Manager Jobs in Rochester, MI

We work alongside the best and brightest to do incredibly cool things you wouldn’t believe.  At Roush, you’re part of building the future.  Are you someone that has a passion for providing innovated solutions to complex challenges?  Do you want to work someplace where creativity and new ideas are encouraged?  If so, then keep reading.

We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense and theme park industries.  With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage. 

The Field Service Technician Senior for Roush CleanTech (RCT) will provide on-site and remote diagnostic and service support for RCT customers and service personnel. The role will support the engineering, customer support and technical content teams. The Field Service Technician Senior will work independently and represent Roush to customers and service technicians. This is a remote position that will service the Southeast region of the United States and will require up to 75% travel. 

As the Field Service Technician Senior, you will:

• Provide on site customer support to service centers and customer locations in the US and Canada to diagnose and repair vehicles and conduct technician training
• Provide remote customer/technical support, including warranty case work, remote vehicle diagnostics and customer support via email and phone calls
• Engineering support - Includes gathering images for engineering, reviewing new products and collecting emissions data
• Work with engineering, technical publications and marketing to create and review installation manuals, service manuals and marketing content
• Work with customers to resolve a technical or other issue in a professional manner
• Pre-Trip work includes scheduling travel and coordinating on site visits
• Post- Trip work includes writing after trip reports and completing expense reports
• Support junior technicians and provide assistance and coaching
• Address more complex technical challenges and escalated issues

As the Field Service Technician Senior, you will need:

• High school diploma or equivalent
• Minimum of 10 years of automotive mechanic/technician experience OR an Associates degree in automotive technology or engineering or related field with 4 years of  automotive technician/mechanic experience
• Experience in classroom instruction, presentation skills and hands-on training delivery
• Experience with liquid propane gas (LPG) and/or compressed/liquid natural gas (CNG/LNG)
• Acceptable motor vehicle record (MVR)
• Ability to diagnose, troubleshoot and repair On Board Diagnostics (OBD) II engine related drivability concerns
• Knowledge of and ability to use OBD scan tools
• Ability to read and follow electrical schematics
• Excellent verbal and written communication skills
• Ability to present technical data and instruction in a training environment
• Proficient computer skills including the use of MS Office programs

A successful candidate may also have:

• Ability to work overtime as needed including weekends

Our full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, paid vacation, paid holidays, and more.

If you share our passion for providing innovative solutions to complex challenges, we want you on our team.

Please visit our careers page and apply by clicking on this link: https://jobs.roush.com/us/en/

Visit our website: www.roush.com

Like us on Facebook: www.facebook.com/RoushCareers

Roush is an EO employer – Veterans/Disabled and other protected categories

If you need a reasonable accommodation for our employment application process due to disability, please contact Roush Talent Acquisition at (734) 779-7087.
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At Roush, we fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense and theme park industries. With over 4,000 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage. We want motivated, ambitious people who put the needs of our customers first, bring creativity to their work and will do whatever it takes to achieve success. If you share our passion for providing innovative solutions to complex challenges, we want you on our team.