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Remote Customer Experience Manager Jobs in Rio Rancho, NM

Remote Duration: 18+ months with possible extension Start Date: 08/24/2026 Pay Rate: $19.90/hour on ... Experience using the internet, email via Outlook, etc. Data entry experience Listening, verbal, and ...

New

Project Manager

Albuquerque, NM ยท Remote

$100K - $165K/yr

Remote with Travel (TX, NM, CO, WI, MN, ND, SD) Salary: $100K-$165K DOE About the Role We are ... EPC experience is required -- from any side of the table. We will consider candidates who have ...

Project Manager

Albuquerque, NM ยท Remote

$100K - $165K/yr

Remote with Travel (TX, NM, CO, WI, MN, ND, SD) Salary: $100K-$165K DOE About the Role We are ... EPC experience is required -- from any side of the table. We will consider candidates who have ...

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Remote Customer Experience Manager information

See Rio Rancho, NM salary details

$23K

$54.6K

$95K

How much do remote customer experience manager jobs pay per year?

As of Jul 12, 2026, the average yearly pay for remote customer experience manager in Rio Rancho, NM is $54,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $65,800.00 per year, depending on experience, location, and employer.

How does a Remote Customer Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What does a Remote Customer Experience Manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Customer Experience Manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.
What are popular job titles related to Remote Customer Experience Manager jobs in Rio Rancho, NM? For Remote Customer Experience Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Manager jobs in Rio Rancho, NM look for? The top searched job categories for Remote Customer Experience Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Remote Customer Experience Manager jobs? Cities near Rio Rancho, NM with the most Remote Customer Experience Manager job openings:
Infographic showing various Remote Customer Experience Manager job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,553 per year, or $26.2 per hour.
Remote Test Program Manager - Oracle ERP

Remote Test Program Manager - Oracle ERP

Stafford Gray

Albuquerque, NM โ€ข On-site, Remote

$70/hr

Contractor

Re-posted 13 days ago


Job description

Test Program Manager - Oracle ERP
Type: Contract
Rate: 1099 $70/hr
Location: Remote
Role Overview
We are seeking an experienced Test Program Manager to lead and oversee enterprise testing efforts across the US, UK, and Canada for multiple Oracle Fusion programs. This role is responsible for test strategy, execution oversight, vendor management, and stakeholder communication across large-scale financial and business initiatives.
Key Responsibilities
  • Own and manage the end-to-end testing lifecycle for Oracle Fusion Central, Fusion Local (HSB), and Quarter in Arrears programs
  • Develop and maintain test strategies, test plans, and testing documentation, with a strong focus on Fusion Local
  • Oversee and coordinate third-party testing resources, including HSB and Protiviti
  • Partner with business track leads and SMEs to ensure all business and regulatory requirements are fully tested
  • Track testing progress, defects, risks, and dependencies across regions
  • Provide clear status updates and escalations to the Program Manager and senior stakeholders

Requirements
Required Experience
  • 8+ years in testing, QA leadership, or test program management
  • Experience leading testing for Oracle Fusion / Oracle ERP programs
  • Strong understanding of financial or enterprise business processes
  • Proven experience managing vendors or external testing partners
  • Excellent stakeholder communication and executive-level reporting skills

Nice to Have
  • Multi-region or global program experience
  • Finance, accounting, or regulatory program exposure

Benefits
1099 $70/hr