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Remote Customer Experience Manager Jobs in Racine, WI

HMG Careers

Remote Life Insurance Agent

Milwaukee, WI · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Racine, WI

Remote Customer Experience Manager information

See Racine, WI salary details

$23K

$54.4K

$94.7K

How much do remote customer experience manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for remote customer experience manager in Racine, WI is $54,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

How does a Remote Customer Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What does a Remote Customer Experience Manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Customer Experience Manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.
What are popular job titles related to Remote Customer Experience Manager jobs in Racine, WI? For Remote Customer Experience Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Manager jobs in Racine, WI look for? The top searched job categories for Remote Customer Experience Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote Customer Experience Manager jobs? Cities near Racine, WI with the most Remote Customer Experience Manager job openings:
Remote Customer Experience Manager jobs near you

Sales Manager/Engineer-Remote in WI (Bilingual in Mandarin)

Bodor

Milwaukee, WI • On-site, Remote

$65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

Job Type
Full-time
Description
Company Description
Bodorlaser is a global leader in the development, production, and sales of laser-cutting machines. Headquartered in China, with a worldwide market network covering more than 150 countries, 20 service languages, knowledgeable sales and after-sales teams, and 24/7 service, Bodorlaser has become a trusted name in the laser cutting industry. Our advanced laser technology, innovative engineering, and commitment to customer satisfaction have enabled us to deliver world-class solutions to businesses of all sizes.
With our US headquarters located in Schaumburg, Illinois, Bodorlaser is expanding its presence in the US market. We offer cutting-edge laser machinery for industries including automotive, aerospace, electronics, and manufacturing. Our products are known for their precision, efficiency, affordability, and ability to meet the ever-evolving demands of modern industry.
At Bodorlaser, we are dedicated to creating an environment where our employees can thrive professionally and personally and fostering a culture of innovation, teamwork, and continuous learning. With a diverse team of professionals from around the globe, we embrace cross-cultural collaboration and strive to deliver exceptional service and technical support to our clients worldwide.
We offer competitive compensation, comprehensive benefits, and the flexibility of remote working options to empower our team members to succeed. If you are driven, customer-focused, and passionate about cutting-edge technology, BodorLaser offers an exciting opportunity to be part of a fast-growing, dynamic team.
Role Description:
Bodorlaser is seeking a highly self-motivated and ambitious Sales Manager/Engineer or Account Manager to join our team for a full-time, remote role in the Lakeside Region. This position offers the opportunity to work flexibly from home while engaging with clients, solving technical challenges, and driving sales growth.
The ideal candidate will have strong initiative, excellent business communication and interpersonal skills, and basic proficiency in Mandarin Chinese. A successful candidate must be able to manage relationships effectively with new and existing clients, provide technical product information, and work collaboratively with internal teams across different time zones, especially during the sales cycle.
Requirements
Responsibilities:
  • Identify and pursue new business opportunities in the assigned region, while nurturing relationships with existing customers.
  • Analyze market trends in the given area and report findings to management for sales strategy optimization.
  • Manage the entire sales process, from generating leads to qualifying prospects and closing deals, meeting or exceeding sales targets.
  • Collaborate with internal teams, including Marketing, Operations, and Service teams, to ensure customer needs are met and issues are resolved.
  • Provide technical support to clients, troubleshoot product issues, and recommend improved materials or machinery.
  • Assist the Marketing and Sales team with organizing and attending trade shows, conferences, and other promotional events.
  • Regularly visit customer sites to maintain relationships, resolve technical challenges, and present solutions.
  • Work closely with Product teams from the parent company to align on technical requirements for equipment and proposals.
  • Prepare and deliver detailed proposals and presentations based on customer specifications.
  • Ensure all administrative processes are handled effectively during the sales cycle, coordinating with different departments.
  • Regularly report on sales progress and challenges to the supervisor.
  • Other duties as assigned.

Basic Qualifications:
  • Strong self-motivation and proactive approach, with excellent business communication and interpersonal skills.
  • Proficiency in both written and spoken English; basic communication skills in Mandarin Chinese.
  • Ability to travel for overnight business approximately 25% of the time within the US, mainly in the State of Wisconsin.
  • Proficiency in using CRM systems and creating reports and presentations.
  • Able to work both independently and collaboratively in a fast-paced environment, often requiring coordination across time zones.
  • Flexibility to occasionally work outside regular business hours.
  • Experience managing cross-departmental workflows and processes.
  • Bachelor's degree or above.
  • 2-10 years of experience in sales or technical roles within the machine tool or manufacturing industry.
  • Ability to work under pressure and ambiguity.

Preferred Qualifications:
  • Bachelor's degree in mechanical engineering, Business/Marketing, or a related field.
  • 3+ years' experience in selling laser cutting machines or other CNC machines.
  • Prior experience working in a cross-cultural, multinational company environment.
  • Residing in the Greater Chicago area or Milwaukee, WI Area is preferred.

Location:
This is a fully remote position, but frequent travel to visit customers in Wisconsin is required. Candidates based in the Greater Chicago area or Milwaukee, WI are preferred. Relocation is required if located outside WI or IL.
For Pay Transparency, Compensation Description:
The base salary range for this position in the selected city is $65,000 to $75,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. In addition to the base salary, this role is eligible for commissions and bonus based on sales performance.The total compensation package, including commissions and bonuses, can significantly exceed the base salary depending on individual and company performance, and the estimated annual earnings for this role are between $100,000 and $150,000.
Benefits and Perks:
  • Competitive compensation package
  • Company-paid medical insurance
  • Dental, and vision insurance
  • Company paid basic life, short- & long-term disability insurance
  • 401(k) with employer match
  • Generous leave policy
  • Flexible spending account
  • Employee assistance program
  • Holiday bonus
  • Birthday gift cards
  • Visa sponsorship for eligible employees
  • Flexible working hours and the ability to work from home

BodorLaser is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We conduct background checks and drug screen, in accordance with company policies and federal and state guidelines.
Salary Description
65000 Starting

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