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Remote Customer Experience Cx Jobs in Wisconsin (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Competitive hourly pay based on experience * Comprehensive benefits including health, dental ...

ForgeFit

Remote Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Competitive hourly pay based on experience * Comprehensive benefits including health, dental ...

LeafHome

Remote Customer Care

Kaukauna, WI · On-site +1

$16/hr

Required Education and Experience: * High school diploma or equivalent. Required Years of Experience 1+ years of customer service and administrative experience. Additional Requirements: * Computer ...

EDCi

Sr. Genesys CX Implementation Engineer

Appleton, WI · On-site +1

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... The opportunity is will serve as a lead engineer on EDCi's Customer Care Professional Services team ...

Afni, Inc.

Remote Customer Service Representative

Milwaukee, WI · Remote

$15.75 - $21.25/hr

Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

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Remote Customer Experience Cx information

What is the difference between Remote Customer Experience Cx vs Remote Customer Support Specialist?

AspectRemote Customer Experience CxRemote Customer Support Specialist
Primary FocusEnhancing overall customer journey and satisfactionResolving specific customer issues and inquiries
Skills & CertificationsCustomer experience strategies, communication, empathyProduct knowledge, troubleshooting, technical skills
Work EnvironmentCross-department collaboration, data analysisDirect interaction via chat, email, phone
Employer & Industry UsageRetail, tech, service industries focusing on retentionSupport centers, tech companies, e-commerce

Remote Customer Experience Cx roles focus on improving the overall customer journey and satisfaction, often involving strategic planning and cross-team collaboration. In contrast, Remote Customer Support Specialist positions concentrate on resolving specific customer issues through direct communication. Both roles require strong communication skills, but Cx roles emphasize experience enhancement, while support roles focus on technical problem-solving.

What are the most commonly searched types of Customer Experience Cx jobs in Wisconsin?

The most popular types of Customer Experience Cx jobs in Wisconsin are:

What are popular job titles related to Remote Customer Experience Cx jobs in Wisconsin?

For Remote Customer Experience Cx jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Cx jobs in Wisconsin look for?

The top searched job categories for Remote Customer Experience Cx jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Customer Experience Cx jobs?

Cities in Wisconsin with the most Remote Customer Experience Cx job openings:

Remote Customer Experience Cx jobs near you
Infographic showing various Remote Customer Experience Cx job openings in Wisconsin as of July 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Contract. Highlights an 100% Remote job distribution.

Vice President Customer Experience (CX)

Waukesha, WI • On-site, Remote

Generac Power Systems, Inc.
Electrical Equipment, Appliance, and Component Manufacturing • 5 - 10K employees
Learn more about Generac Power Systems, Inc.external

$138K - $177K/yr

Full-time

Re-posted 4 days ago

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Vice President Customer Experience (CX) is responsible leading the global Customer Experience (CX) and CRM strategy. With a keen focus on Customer Experience's speed, quality, ease and productivity, this role is responsible for leading a team of leaders focused on the transformation of our Customer Contact Management and CRM process. This leader and team will work end-to-end to realize best-in-class value chain performance, driving optimized support across Generac's global organization, by improving our talent, processes and business technologies. Outstanding leadership, communication, and organizational skills are essential to this role as cross-functional partnership with all supporting core functions are essential to this role's success.
This is an on-site role.
Responsibilities:
  • Leverages feedback from internal and external stakeholders and metrics to identify, prioritize and plan solutions to opportunities for continuous improvement for customer contact center management, CRM, and ecommerce work streams globally.
  • Partners with Commercial / Business Group, Product Management, Operational and IT stakeholders to translate business requirements into value chain, work process, talent and technology solutions.
  • Defines the work of the functional areas: Customer Contact Centers and CRM.
  • Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered and performance is systematically improved.
  • Identifies, selects, oversees configuration & implementation for functional adoption of digital technologies, realizing ROI and CX.
  • Manages organizational performance through metrics, operating reviews, and talent activities (performance management, succession planning and development).
  • Ensures that orders are managed with a high level of accuracy, speed and ease.
  • Selects, coaches and develops the team, setting objectives that align with company strategy to inspire and motivate the team.
  • Leads cross-functional process design with decision makers, systems owners, project teams and stakeholders.
  • Defines business requirements and goals to identify and resolve issues with scalable, sustainable solutions.
  • Drives standardization where possible across all business groups and functions.

MINIMUM QUALIFICATIONS:
  • Bachelor Degree in Business, Finance, Supply Chain, Operations, Customer Care, or equivalent experience
  • 10 years of leading a combination of CX functions (Customer Contact Centers), CRM, ERP system(s), and digital tools for past companies
  • 15 years progressive leadership experience, building teams and scaling businesses

PREFERRED QUALIFICATIONS:
  • Leadership in process mapping and continuous improvement activities
  • Leadership in technology selection, implementation, adoption, and optimization for customer experience (contact centers, CRM, ecommerce, self service)
  • Prior experience supporting or leading merger and acquisition integration activities for CX
  • Pricing design and execution experience
  • Experience with operating in a matrix organization with a mix of direct and indirect responsibilities for function including sales, service, operations, IT and finance resources.

KNOWLEDGE, SKILLS AND ABILITIES:
  • In depth knowledge of end to end CX business processes including areas such as contact centers, customer relationship management, ecommerce, and integration with front end sales and marketing, and back end fulfillment.
  • Process improvement skills and experience, with end to end, value chain thinking
  • Strong attention to detail, outstanding analytical skills, and exceptional communication/interpersonal skills
  • Passion and skill to seek out and solve improvement opportunities from both a process and system standpoint
  • Ability to drive results in a fast-paced and constantly changing environment.
  • Ability to comfortably handle risk, uncertainty, and ambiguity
  • Strong cross-functional collaborator, team player,
  • Highly self-motivated and accountable, with an upbeat personality and a positive attitude
  • Excellent decision-making skills with a customer focus
  • Has a global mindset and can communicate effectively across a global organization
  • Builds constructive and effective relationships across all levels of the organization
  • An exceptional people leader that possesses the following qualities: empathy, self-awareness, initiative, change agent, conflict management, coaching to enable vision/strategy and effective communicator
  • Drives collaboration and problem solving across business units / Commercial, IT, Operations, HR to create win-win for CX and company

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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