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Remote Customer Experience Analyst Jobs in Trenton, NJ

ForgeFit

Remote Customer Service Specialist

Philadelphia, PA · On-site +1

$17.25 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Competitive hourly pay based on experience * Comprehensive benefits including health, dental ...

Liveops

Remote Customer Service Agent

Philadelphia, PA · Remote

$15.75 - $21/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Levittown, PA · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

SUNMED MEDICAL SYSTEMS LLC

Be Seen First

Customer Care Specialist (DME/Healthcare)

Marlton, NJ · Remote

$18 - $21/hr

SunMED Medical is looking for someone with experience in medical/DME billing, coding, or insurance verification to join our team as a full-time remote customer care specialist for DME.

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Remote Customer Experience Analyst information

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$18

$40

$67

How much do remote customer experience analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer experience analyst in Trenton, NJ is $40.63, according to ZipRecruiter salary data. Most workers in this role earn between $32.55 and $46.06 per hour, depending on experience, location, and employer.

What is a Remote Customer Experience Analyst job?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Remote Customer Experience Analyst position, and why are they important?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are some typical daily tasks for a Remote Customer Experience Analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.
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Remote Customer Experience Analyst jobs near you
Infographic showing various Remote Customer Experience Analyst job openings in Trenton, NJ as of May 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 29% Physical, and 71% Remote job distribution, with an average salary of $84,503 per year, or $40.6 per hour.

Customer Experience - Fintech

Career Renew

Philadelphia, PA • Remote

$100K - $150K/yr

Full-time

Posted 21 days ago

Job description

Career Renew is recruiting for one of its clients a Customer Experience - Fintech - this is a fully remote role for US-based candidates. Salary range: 100-150K USD yearly plus benefits plus equity.
Who are we?

We are transforming financial access for Americans by building credit pathways for people traditionally excluded from the financial system. We've grown revenue 20x in three years while staying profitable and cash flow positive.

Join a lean high-performing team of 28 people scaling to 30+ by year-end. You'll work directly with technical founders from Plaid and Google/Yahoo who prioritize low ego and high impact culture.

This Customer Experience role blends AI system building with direct customer support. You'll train chatbots handle 30k+ monthly contacts while solving complex financial issues for real people building credit.

What are we looking for?

We are looking for a Customer Experience professional with 4+ years of experience to join our early-stage, high-growth fintech startup. The ideal candidate is a scrappy, autonomous, and empathetic problem-solver with a strong technical aptitude and a builder mentality. We are hiring for this role to help us scale our support operations by improving our AI-powered systems, managing our transition to a new CX platform, and handling complex customer issues directly. This is an intense, high-ownership role with a significant opportunity for impact and growth.

What will you be doing?

  • Build, manage, and improve our AI-powered customer experience agents and systems.
  • Resolve complex, sensitive, and edge-case customer issues that require manual investigation and a high degree of empathy.
  • Identify patterns across customer conversations to improve AI agents, support workflows, and self-serve experiences.
  • Utilize data and learn SQL to analyze trends and contribute to technical projects, such as making improvements to the team's admin dashboard.
  • Collaborate with product and engineering to strengthen support infrastructure and reduce the need for manual intervention over time.
Requirements:
4+ years of experience at a high-growth consumer startup focused on customer experience. (Mandatory)
Experience in a high-volume, B2C customer-facing role. (Mandatory)
Experience at an early-stage, scrappy startup environment. (Mandatory)
Professional experience in the Fintech industry. (Nice-to-have)
Experience building or training AI chatbots in a professional setting. (Mandatory)
Familiarity with SQL for data analysis. (Nice-to-have)
Demonstrated experience with building via AI (Mandatory)
High autonomy and empathy for customers in financial difficulty. (Mandatory)