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Remote Customer Experience Analyst Jobs in Springfield, MA

The Hartford

Executive IT Support Sr Analyst

Hartford, CT · On-site +1

$96K - $144K/yr

We are seeking a highly skilled and customer-focused Executive IT Support Senior Analyst to support ... Provide timely onsite and remote technical support, resolving issues across devices, collaboration ...

ESPN

Remote Encoder Technician

Hartford, CT · Remote

$55 - $80/hr

Attend site surveys for assigned remote events for venue analysis and written pre-event plans ... Professional experience in operating processes of remote productions and remote transport systems.

Quest Global

Aftermarket Field Rep- Remote

Windsor, CT · Remote

$29 - $31/hr

... analysis, Crisis mitigation, and sub-tier supplier involvement * Experience with warehousing ... Superior Customer/Supplier interaction * Excellentverbal and written communication skills Physical ...

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Remote Customer Experience Analyst information

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How much do remote customer experience analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote customer experience analyst in Springfield, MA is $40.37, according to ZipRecruiter salary data. Most workers in this role earn between $32.36 and $45.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Customer Experience Analyst position, and why are they important?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are some typical daily tasks for a Remote Customer Experience Analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What is a Remote Customer Experience Analyst job?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are popular job titles related to Remote Customer Experience Analyst jobs in Springfield, MA? For Remote Customer Experience Analyst jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Analyst jobs in Springfield, MA look for? The top searched job categories for Remote Customer Experience Analyst jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Customer Experience Analyst jobs? Cities near Springfield, MA with the most Remote Customer Experience Analyst job openings:
Remote Customer Experience Analyst jobs near you
Infographic showing various Remote Customer Experience Analyst job openings in Springfield, MA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $83,976 per year, or $40.4 per hour.
Customer Insights & Experience Manager

Customer Insights & Experience Manager

Crum & Forster

Glastonbury, CT • On-site, Remote

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Crum & Forster Company Overview
Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.
Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others.
C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com
Travel Insured International, a Crum & Forster company, is hiring for a Customer Insights & Experience Manager.
Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.
In this newly created role, the Customer Insights & Experience Manager will be the trailblazer, painting a vibrant picture of our customers' needs and desires. Imagine yourself as the detective of data, uncovering hidden gems of insights that will shape the future of our company. If you're excited about turning numbers into narratives and insights into impactful strategies, then this is the perfect role for you!
This role reports to the AVP, Customer Insights & Experience and manages a Summer Intern.
Job Description
What you will do:
  • Responsible for all aspects of the research cycle, including designing survey questionnaires or qualitative instruments, deploying research projects, conducting data analysis, creating reports with key insights, presenting virtual/live, and driving insights activation through work sessions and other solutions.
  • Work closely with cross-functional teams, including marketing, sales, product development, customer care, claims, IT, and more, to ensure alignment and collaboration on customer insights initiatives. Deep relationship management with key stakeholders is necessary to drive activation of insights.
  • Support ad hoc research projects with external vendors, including vendor selection, project management, and activation.
  • Field analytics requests from key stakeholders across the organization, providing data-driven insights and recommendations to inform strategic decision-making.
  • Develop and maintain dashboards and reports to track key performance indicators related to each initiative, including but not limited to Net Promoter Score (NPS), Customer Effort Score (CES), Customer Satisfaction Score (CSAT). Also responsible for tracking insights across projects and their impact on the organization (e.g., KPI impact, ROI, etc.).
  • Stay abreast of travel and travel insurance industry trends, competitor activity, insights best practices, and emerging technologies in customer insights and analytics. Succinctly communicate those industry/competitor trends to key stakeholders in a timely manner.
  • Support the activation of insights by translating customer insights into key strategies for our internal stakeholders.
  • Provide training and support to internal teams on utilizing customer insights tools and methodologies effectively.
  • Other duties as assigned.

What YOU will bring to C&F:
  • Deep experience in market research (both qualitative and quantitative methodologies) is necessary. The following areas are considered a plus:
    • Segmentation, particularly activation,
    • Journey mapping research as well as development and maintenance of maps, and
    • Brand health research
  • Strong attention to detail and a passion for driving customer-centric strategies and initiatives.
  • Excellent communication and presentation skills, with the ability to communicate complex findings to non-technical audiences. Ability to tell a story with data.
  • Proven ability to manage multiple projects simultaneously and meet tight deadlines.
  • Collaborative mindset with the ability to work effectively in cross-functional teams.
  • Experience and ability to thrive in a fast paced, growth-oriented organization.

Requirements:
  • A Bachelor's degree in Business, Marketing, Statistics, or related field or equivalent experience is required.
  • A Master's degree is preferred.
  • 6+ years of experience in customer insights, market research, or analytics roles is required.
  • High proficiency in Excel and PowerPoint is required.
  • Proficiency in a survey platform such as SurveyMonkey, Qualtrics, etc., is required.
  • Proficiency in Salesforce CRM system is preferred.
  • Strong analytical skills with the ability to interpret data, identify trends, and extract actionable insights is required.
  • Experience with survey design, deployment, and analysis techniques is required.

What C&F will bring to you
What C&F will bring to YOU:
  • Competitive compensation package
  • Generous 401K employer match
  • Employee Stock Purchase plan with employer matching
  • Generous Paid Time Off
  • Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness including your physical, mental and financial wellbeing
  • A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
  • A dynamic, ambitious, fun and exciting work environment
  • We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community

At C&F you will BELONG
We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.
For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $67,900 to a maximum of $120,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.
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