Remote Customer Experience Analyst Jobs in Rutherfordton, NC

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including TraneandThermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

AtTrane Technologies and through our businesses includingTraneandThermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary：
In this position as a Remote Monitoring Specialist, you will be responsible for providing remote service and control system technical support of Trane National Accounts and Remote Resolution Center customers. Responsible for the remote maintenance, operation, diagnosis, and programming of various HVAC control systems. Excellent customer service skills and technical documentation of work performed are required when communicating with our external and internal customers, technicians, and administrators. As a Remote Monitoring Specialist you will be able to set up, maintain and make control system adjustments utilizing knowledge of the various HVAC mechanical systems and equipment such as fluid cooling systems, packaged air conditioning units, variable air systems and various other HVAC system configurations. Specialists in this role will need to apply basic electronic theory, modulating control system principles, airflow dynamics and basic refrigeration theory in their daily work activities.

Responsibilities:

• Responds to building automation system alarms and customer requests.

• Analyzes, diagnoses, and repairs building automation systems remotely.

• Provides training and follow-up training for customers and personnel as directed.

• Documents work by following pre-defined remote service procedures and completing documentation of remote service performed and customer contact.

• Turns in all required paperwork and reports in a timely manner.

• Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of building automation systems.

• Provides technical support to customers and personnel as directed on assigned projects.

• You should be available to work four, 10-hour days, Saturday through Wednesday from 10:00 pm- 9:00 am Eastern Time, with a 1-hour lunch break. (Shift Differential:An additional$3.50 per hourapplies to hours worked between11:00 p.m. and 7:00 a.m.)

• Flexibility to work overtime/weekends, as required

Qualifications:

• Associates degree or equivalent from two-year College or technical school or 5 years' experience in building automation systems; or equivalent combination of education and experience. 2 years minimum working with building automation systems.

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, talk, and hear.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Strong understanding of Building Automation (including but not limited to Trane Controls) HVAC theory including air and water side systems, and ability to interpret Trane custom programming (TGP2)

Key Competencies:

• Ability to meet short- and long-term deadlines.

• Effectively meet the needs of internal and external customers.

• Ability to work regularly and dependably.

• Ability to function in a team environment.

• Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers.

• Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally, and exercising good judgment.

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Ability to effectively communicate with others both written and orally, including the telephone.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.