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Remote Customer Experience Analyst Jobs in Rutherford, NJ

Ogc Global

Customer Experience Director

Manhattan, NY · On-site +1

... customer experience (CX) program within a Fortune 500 company. In this role, you will act as a ... Manage and develop a team of CX analysts / consultants / researchers * Allocate work streams, set ...

HMG Careers

Remote Customer Service and Sales

Bronx, NY · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

MMC Group LP

Be Seen First

Remote CSR Needed ASAP!! BILINGUAL-Immediate Interviews Today

Newark, NJ · Remote

$17.46/hr

At least one year of customer service or related professional experience. * Excellent communication and active listening skills. * Strong problem solving and critical thinking abilities.

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How much do remote customer experience analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote customer experience analyst in Rutherford, NJ is $41.30, according to ZipRecruiter salary data. Most workers in this role earn between $33.08 and $46.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Customer Experience Analyst position, and why are they important?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are some typical daily tasks for a Remote Customer Experience Analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What is a Remote Customer Experience Analyst job?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are popular job titles related to Remote Customer Experience Analyst jobs in Rutherford, NJ? For Remote Customer Experience Analyst jobs in Rutherford, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Analyst jobs in Rutherford, NJ look for? The top searched job categories for Remote Customer Experience Analyst jobs in Rutherford, NJ are:
What cities near Rutherford, NJ are hiring for Remote Customer Experience Analyst jobs? Cities near Rutherford, NJ with the most Remote Customer Experience Analyst job openings:
Remote Customer Experience Analyst jobs near you

Customer Experience Director

Ogc Global

Manhattan, NY • On-site, Remote

Full-time

Re-posted 16 days ago

Job description

About the Role
We are seeking a seasoned CX Director to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 company. In this role, you will act as a strategic advisor and hands-on program leader, responsible for shaping, executing, and scaling the client's CX strategy while managing a multidisciplinary team and serving as the primary consulting partner to senior stakeholders. This role blends consulting leadership, program management, team leadership, and client relationship ownership, with a strong focus on turning customer insights into measurable business impact.
Key Responsibilities:
CX Program Leadership
  • Own and lead the end-to-end CX program for a major client
  • Design and evolve CX frameworks, measurement systems, and operating models
  • Translate customer insights into clear, actionable business recommendations
  • Ensure alignment between CX initiatives and broader business strategy and goals
  • Drive continuous improvement of CX metrics (NPS, CSAT, journey KPIs, etc.)

Client Management & Consulting
  • Serve as the senior embedded CX advisor to client leadership teams
  • Build trusted relationships with executives across marketing, product, operations, and service
  • Lead workshops, presentations, and strategic sessions with stakeholders
  • Influence decision-making through data-driven storytelling and insights
  • Identify new opportunities to expand CX impact within the organization

Team Leadership & Management
  • Manage and develop a team of CX analysts / consultants / researchers
  • Allocate work streams, set priorities, and ensure high-quality delivery
  • Mentor team members and support their professional growth
  • Foster a high-performance, collaborative, and insight-driven culture

Insights, Analytics & Execution
  • Oversee customer research, survey programs, and journey analytics
  • Ensure rigorous data quality, methodology, and storytelling standards
  • Partner with data and analytics teams to derive advanced insights
  • Translate complex datasets into executive-ready narratives and dashboards

Program & Stakeholder Management
  • Manage multiple CX work streams and ensure timely delivery of outputs
  • Coordinate across internal teams and client stakeholders
  • Maintain governance, reporting cadences, and program documentation
  • Identify risks, dependencies, and escalation paths proactively

  • 8-12+ years of experience in Customer Experience, Management Consulting, or Customer Insights roles
  • Proven experience leading CX programs for large, complex organizations
  • Strong background in consulting or embedded client-facing roles
  • Experience managing teams and developing talent
  • Deep understanding of CX methodologies, journey mapping, and customer research
  • Strong quantitative and analytical skills (Excel, BI tools, survey platforms; SQL/Python a plus)
  • Excellent executive communication and storytelling skills
  • Ability to operate in a fast-paced, client-facing environment with multiple stakeholders

Apply