Remote Customer Experience Analyst Jobs in Rutherford, NJ

Location: Fully Remote
Pay Rate: $18-$21 per hour (Pay is dependent on experience)
Schedule: Multiple shifts available after training
Equipment: Company-provided equipment

We are seeking a Remote Customer Service Associate to support patients recently discharged from the hospital. This position is primarily focused on high-volume outbound patient outreach, helping patients schedule follow-up appointments, coordinating ongoing care, and connecting patients with the appropriate internal departments and care teams.

The ideal candidate is comfortable making a high volume of outbound calls, has strong communication and computer skills, and is experienced working in a fast-paced healthcare environment.

• Make approximately 120 outbound calls per day, averaging 15 calls per hour, to patients recently discharged from the hospital.
• Contact patients to provide support with scheduling follow-up appointments and coordinating ongoing care.
• Transfer patients to the appropriate internal departments or care teams based on their scheduling and care coordination needs.
• Assist with inbound calls and respond to patient questions as needed.
• Document patient interactions accurately and ensure relevant information is communicated to the appropriate care teams.
• Conduct high-volume outbound patient outreach to support successful transitions of care.
• Provide professional, compassionate, and effective communication during every patient interaction.
• Maintain accurate documentation while following applicable patient privacy and confidentiality requirements.

Employees will be assigned to one of the following schedules:

• Tuesday-Friday: 5:00 PM-1:30 AM PST; Saturday: 6:00 AM-2:30 PM PST
  Sunday/Monday: Off
• Tuesday-Friday: 7:30 AM-4:00 PM PST; Saturday: 6:00 AM-2:30 PM PST
  Sunday/Monday: Off
• Monday-Friday: 9:30 AM-6:00 PM PST
  Weekends: Off
• Monday-Thursday: 9:30 AM-6:00 PM PST; Saturday: 6:00 AM-2:30 PM PST
  Friday/Sunday: Off
• Monday-Thursday: 5:00 PM-1:30 AM PST; Saturday: 6:00 AM-2:30 PM PST
  Friday/Sunday: Off
• Monday-Thursday: 7:30 AM-4:00 PM PST; Saturday: 6:00 AM-2:30 PM PST
  Friday/Sunday: Off

• Minimum of 1 year of outbound calling experience in a healthcare setting required.
• Demonstrated experience handling 100+ calls per day.
• Strong computer skills and ability to navigate multiple systems efficiently.
• Excellent verbal and written communication skills.
• Comfortable working in a high-volume, fast-paced environment.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently while collaborating effectively with internal care teams.
• No time off during the first 90 days.

This is a fully remote position. All necessary work equipment will be provided.

If you have healthcare outbound calling experience and are comfortable working in a high-volume patient outreach environment, we encourage you to apply. This is an excellent opportunity to use your communication and customer service skills to help patients successfully transition from hospital care to their next steps.

Please submit your resume for consideration.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?