ZipRecruiter

Log In

2

Remote Customer Experience Analyst Jobs in Fall River, MA

Liveops

Remote Customer Service Agent

Cranston, RI · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Providence, RI · Remote

$15.75 - $21/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Pawtucket, RI · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Warwick, RI · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Disabled Veteran Solutions

Customer Advocate

Carolina, RI · Remote

$19/hr

Minimum of 1 year of experience in insurance operations, remote medical or technical related role ... Proven success in remote customer facing role, especially in complex, high-volume environments Why ...

next page

Showing results 1-20

All JobsCustomer Experience Analyst JobsRemote Customer Experience Analyst JobsRemote Customer Experience Analyst Jobs in Fall River, MA

Remote Customer Experience Analyst information

See Fall River, MA salary details

$18

$40

$68

How much do remote customer experience analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote customer experience analyst in Fall River, MA is $40.67, according to ZipRecruiter salary data. Most workers in this role earn between $32.60 and $46.11 per hour, depending on experience, location, and employer.

What is a remote customer experience analyst?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are some typical daily tasks for a remote customer experience analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What are the key skills and qualifications needed to thrive as a remote customer experience analyst?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are popular job titles related to Remote Customer Experience Analyst jobs in Fall River, MA?

For Remote Customer Experience Analyst jobs in Fall River, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Analyst jobs in Fall River, MA look for?

The top searched job categories for Remote Customer Experience Analyst jobs in Fall River, MA are:

What cities near Fall River, MA are hiring for Remote Customer Experience Analyst jobs?

Cities near Fall River, MA with the most Remote Customer Experience Analyst job openings:

Remote Customer Experience Analyst jobs near you
Infographic showing various Remote Customer Experience Analyst job openings in Fall River, MA as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $84,594 per year, or $40.7 per hour.

*Remote* Customer Experience & Operations Assistant

At Leisure Contractor Licensing

MA • On-site, Remote

$18/hr

Full-time

Re-posted 6 days ago

Job description

Company Description
We are a small, growing company that fosters remote, independent work while maintaining a "tight knit" environment. We are looking for the right person to fit into our team and grow with us.
An innovative online contractor training company, we have a solid reputation in the industry for offering state of the art training solutions and quickly adapting to changes in industry training needs.
Job Description
Innovative online contractor training company is seeking a motivated self-starter to join our small, friendly, and fun team! Enjoy the work-from-home life with this dynamic opportunity. In this role, you'll be ensuring every aspect of the customer experience is a positive one - from phone calls, to email inquiries, to the learning experience itself. Additionally, you'll be assisting with day-to-day operations, including administrative support, processing reports, and some light accounts receivable/payable work.
The right person for this position is an intelligent professional who thrives in a fast-paced, dynamic work environment. Someone who craves the excitement of multitasking and learning new things will flourish in this role. We are a very small, tight-knit company that believes in giving each employee the opportunity to work independently and manage his or her own responsibilities.
*Ideal candidate resides in Massachusetts and is available to proctor an in-person classroom training approx. one Saturday per month.*
Qualifications
Requirements:
  • Reliable strong internet connection
  • Quiet work environment suitable for talking on the phone with customers
  • Functional office setup with working, up-to-date computer. We may be able to provide a computer if needed.
  • We will provide you with a phone, which can connect directly to your modem/router. Phone line not necessary.

Experience/Skills:
  • Customer service experience
  • Proficiency with Excel/Google Sheets and Word/Google Docs.
  • Excellent writing skills
  • Attention to detail and ability to multitask. Ability to juggle multiple projects with consistent accuracy.
  • Reliable
  • Organized
  • Self-starter
  • Motivated
  • Independent worker
  • Excellent phone and people skills, including listening, problem solving, and conflict resolution
  • Ability to prioritize projects

Additional Information
Job Responsibilities:
  • Answer all incoming calls. Provide exceptional customer service to callers by answering questions about services/products, and offering basic technical support
  • Process orders and collect customer information over the phone and update their online accounts
  • Respond to email inquiries in a timely manner
  • Administrative support
  • Process Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks. These include generating reports related to course completions, sales, payments received, and licensee data.
  • Conduct a handful of outgoing calls each week to customers who are missing information from their profiles
  • Complete updates to curriculum, including formatting and adding images/audio to slides. Review course content to check for grammatical/spelling errors, and general room for improvement.
  • Light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks.
  • Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions). *Additional pay for these days: $250 for roughly 6 hrs.*
  • Additional tasks or projects as identified.

Hours:
Monday through Friday, 8:00a-5:00p. Work from home in your home office.
The ideal candidate will be available in-person for an occasional Saturday classroom session (approx. once per month). *Additional pay, including travel expenses, for these days.* Locations may vary, but will primarily be in Taunton, MA.
Pay:
$18/hr. plus quarterly performance bonuses totaling up to $1,000.00
Videos To Watch
https://youtu.be/M8F4Mv3OIkI

Apply