ZipRecruiter

Log In

2

Remote Customer Engineer Jobs in Madison, NJ (NOW HIRING)

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

Remote Customer Support Specialist Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions ...

LifeMD

Director of Customer Experience

Manhattan, NY · Remote

At the heart of this transformation is our team of developers, engineers, and tech innovators ... Responsibilities Remote Contact Center Leadership * Lead, scale, and continuously optimize a remote ...

LifeMD

Director of Customer Experience

New York, NY · Remote

At the heart of this transformation is our team of developers, engineers, and tech innovators ... Responsibilities Remote Contact Center Leadership * Lead, scale, and continuously optimize a remote ...

LifeMD

Director of Customer Experience

Manhattan, NY · On-site +1

At the heart of this transformation is our team of developers, engineers, and tech innovators ... Responsibilities Remote Contact Center Leadership * Lead, scale, and continuously optimize a remote ...

Soda Data

Sales Engineer (Remote)

New York, NY · Remote

$100K - $130K/yr

We're hiring a remote Sales Engineer to work alongside our AEs, CRO, and the rest of the GTM team ... Translate customer problems into Soda solutions, and translate Soda's capabilities into the ...

Soda Data

Growth Engineer (Remote)

New York, NY · Remote

$120K - $130K/yr

Work directly with the founders, customers, customer engineers, to lean and improve on how Soda ... Fully remote (US-based), with our Brooklyn office available if you want one. * All the tokens you ...

Soda Data

Growth Engineer (Remote)

New York, NY · Remote

$120K - $130K/yr

Work directly with the founders, customers, customer engineers, to lean and improve on how Soda ... Fully remote (US-based), with our Brooklyn office available if you want one. * All the tokens you ...

Soda Data

Growth Engineer (Remote)

New York, NY · On-site +1

$120K - $130K/yr

Work directly with the founders, customers, customer engineers, to lean and improve on how Soda ... Fully remote (US-based), with our Brooklyn office available if you want one. * All the tokens you ...

Anysphere, Inc

Forward Deployed Engineer

New York, NY · On-site +1

Remote Apply Our mission is to automate coding. The first step in our journey is to build the best ... About the role Forward Deployed Engineers embed directly with customer engineering teams to ship ...

next page

Showing results 1-20

All JobsCustomer Engineer JobsRemote Customer Engineer JobsRemote Customer Engineer Jobs in Madison, NJ

Remote Customer Engineer information

See Madison, NJ salary details

$40.2K

$81K

$111.8K

How much do remote customer engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote customer engineer in Madison, NJ is $80,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $92,800.00 per year, depending on experience, location, and employer.

What does a remote customer engineer do?

A remote customer engineer provides technical support and solutions to clients remotely, often troubleshooting hardware or software issues, assisting with product deployment, and ensuring customer satisfaction. They typically use communication tools like video calls, chat, and remote access software, and may require technical certifications or knowledge of specific products or systems.

What is the difference between Remote Customer Engineer vs Remote Technical Support Specialist?

AspectRemote Customer EngineerRemote Technical Support Specialist
Required CredentialsBachelor's in Engineering or related field, certifications like Cisco or CompTIAHigh school diploma or associate degree, certifications like CompTIA A+
Work EnvironmentCustomer sites, remote troubleshooting, technical consultationsHelp desks, call centers, remote support via chat or phone
Employer & Industry UsageTech companies, networking, hardware/software providersIT service providers, software companies, hardware vendors

Remote Customer Engineers focus on technical consultations, troubleshooting, and supporting complex systems, often requiring engineering knowledge. Remote Technical Support Specialists handle customer inquiries, troubleshooting, and issue resolution primarily via remote channels. While both roles involve remote work and technical skills, the Customer Engineer role typically demands more specialized technical expertise and industry certifications.

Remote Customer Engineer jobs near you

Customer Support Specialist

Heritage civil Works

New York, NY • Remote

$19.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Remote Customer Support Specialist

Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits

At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions from aerospace to biotechnology, pollution control to energy innovation.

Our clients depend on us not just for technical excellence, but for exceptional service.

That's where you come in.

We are looking for a Remote Customer Support Specialist who brings intelligence, empathy, and ownership to every client interaction someone who will elevate the support experience as an extension of our engineering excellence.

What You'll Be Doing:

- Serve as the first point of contact for clients, handling inquiries, troubleshooting issues, and providing timely, thoughtful solutions.

- Develop a deep understanding of our services from CFD modeling to physical modeling to better support client success.

- Communicate with professionalism, clarity, and technical fluency across email, live chat, and support ticketing platforms.

- Work cross-functionally with Engineering, Operations, and Project Management teams to ensure client needs are met and exceeded.

- Track client interactions, document cases clearly, and help refine internal processes to make service even better.

- Identify patterns and recurring challenges, bringing insights forward to drive improvements.

What You'll Bring:

- 2+ years of Customer Support or Client Success experience, preferably supporting technical, scientific, or engineering clients.

- Strong communication skills able to simplify complex concepts for diverse audiences.

- Empathy, patience, and a solutions-oriented mindset.

- Highly organized and self-directed, thriving in a remote work environment.

- Comfortable with CRM tools (like HubSpot, Salesforce, or Zendesk) and remote collaboration tools (Slack, Zoom, etc.).

- Bonus points for background or strong interest in civil engineering, environmental sciences, aerospace, or biotechnology.

What We Offer:

At Heritage Civil Works, we don't just invest in projects we invest in our people.

Here's what you'll receive when you join us:

- Comprehensive Health Insurance (medical, dental, vision)

- Professional Development Support (courses, certifications, leadership training)

- Generous Paid Time Off (PTO) and Paid Holidays

- 401(k) Retirement Plan with company matching

- Mental Health and Wellness Programs

- Performance-Based Bonuses

- Home Office Setup Stipend to ensure you're ready to excel

- Career Advancement Opportunities grow with a company that's building the future

Let's Deliver Excellence Together

If you're ready to combine world-class customer care with world-changing engineering innovation,

then Heritage Civil Works is where you belong.

Apply today.

Heritage Civil Works Engineering Tomorrow, Today.

Apply