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Remote Customer Engineer Jobs in Madison, NJ (NOW HIRING)

LifeMD

Director of Customer Experience

Manhattan, NY · Remote

At the heart of this transformation is our team of developers, engineers, and tech innovators ... Responsibilities Remote Contact Center Leadership * Lead, scale, and continuously optimize a remote ...

LifeMD

Director of Customer Experience

New York, NY · Remote

At the heart of this transformation is our team of developers, engineers, and tech innovators ... Responsibilities Remote Contact Center Leadership * Lead, scale, and continuously optimize a remote ...

LifeMD

Director of Customer Experience

Manhattan, NY · On-site +1

At the heart of this transformation is our team of developers, engineers, and tech innovators ... Responsibilities Remote Contact Center Leadership * Lead, scale, and continuously optimize a remote ...

Soda Data

Sales Engineer (Remote)

New York, NY · Remote

$100K - $130K/yr

We're hiring a remote Sales Engineer to work alongside our AEs, CRO, and the rest of the GTM team ... Translate customer problems into Soda solutions, and translate Soda's capabilities into the ...

Soda Data

Growth Engineer (Remote)

New York, NY · Remote

$120K - $130K/yr

Work directly with the founders, customers, customer engineers, to lean and improve on how Soda ... Fully remote (US-based), with our Brooklyn office available if you want one. * All the tokens you ...

Soda Data

Growth Engineer (Remote)

New York, NY · Remote

$120K - $130K/yr

Work directly with the founders, customers, customer engineers, to lean and improve on how Soda ... Fully remote (US-based), with our Brooklyn office available if you want one. * All the tokens you ...

Soda Data

Growth Engineer (Remote)

New York, NY · On-site +1

$120K - $130K/yr

Work directly with the founders, customers, customer engineers, to lean and improve on how Soda ... Fully remote (US-based), with our Brooklyn office available if you want one. * All the tokens you ...

Anysphere, Inc

Forward Deployed Engineer

New York, NY · On-site +1

Remote Apply Our mission is to automate coding. The first step in our journey is to build the best ... About the role Forward Deployed Engineers embed directly with customer engineering teams to ship ...

YO AI Labs

Senior Software Engineer - Remote

New York, NY · Remote

$134K - $176K/yr

Remote Job Summary: In this role, you'll apply your expertise to help train next-generation AI ... We are seeking strong Software Engineers to join our customer's team with expertise in Python3 ...

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Showing results 1-20

All JobsCustomer Engineer JobsRemote Customer Engineer JobsRemote Customer Engineer Jobs in Madison, NJ

Remote Customer Engineer information

See Madison, NJ salary details

$40.2K

$81K

$111.8K

How much do remote customer engineer jobs pay per year?

As of Aug 13, 2026, the average yearly pay for remote customer engineer in Madison, NJ is $80,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $92,800.00 per year, depending on experience, location, and employer.

What does a remote customer engineer do?

A remote customer engineer provides technical support and solutions to clients remotely, often troubleshooting hardware or software issues, assisting with product deployment, and ensuring customer satisfaction. They typically use communication tools like video calls, chat, and remote access software, and may require technical certifications or knowledge of specific products or systems.

What is the difference between Remote Customer Engineer vs Remote Technical Support Specialist?

AspectRemote Customer EngineerRemote Technical Support Specialist
Required CredentialsBachelor's in Engineering or related field, certifications like Cisco or CompTIAHigh school diploma or associate degree, certifications like CompTIA A+
Work EnvironmentCustomer sites, remote troubleshooting, technical consultationsHelp desks, call centers, remote support via chat or phone
Employer & Industry UsageTech companies, networking, hardware/software providersIT service providers, software companies, hardware vendors

Remote Customer Engineers focus on technical consultations, troubleshooting, and supporting complex systems, often requiring engineering knowledge. Remote Technical Support Specialists handle customer inquiries, troubleshooting, and issue resolution primarily via remote channels. While both roles involve remote work and technical skills, the Customer Engineer role typically demands more specialized technical expertise and industry certifications.

Remote Customer Engineer jobs near you

Adobe Customer Journey Analytics Engineer - Remote

NAVA Software Solutions

Jersey City, NJ • On-site, Remote

Full-time

Re-posted 11 days ago

Job description

NAVA Software solutions is looking for a Adobe Customer Journey Analytics Engineer
Details:
Adobe Customer Journey Analytics Engineer (AJO)
Location: Remote
Duration: 12 months
Description:
We are seeking a highly skilled and motivated Adobe Customer Journey Analytics (CJA) Engineer to join our team as an individual contributor. In this role, you will play a crucial part in enhancing our customer journey analytics and personalization capabilities using Adobe Customer Journey Analytics. You will be responsible for developing and implementing standardization principles, creating global schemas, maintaining data views, and facilitating the transition from Adobe Analytics to CJA.
Key Responsibilities:
Enhance Customer Journey Analytics Experience:
  • Utilize Adobe Customer Journey Analytics (CJA) to map and analyze end-to-end customer journeys across multiple touchpoints.
  • Develop actionable insights and recommendations to improve customer engagement and conversion rates.
  • Implement advanced segmentation and personalization strategies to deliver tailored customer experiences.
  • Monitor and report on key performance indicators (KPIs) to track the effectiveness of customer journey initiatives.
  • Stay updated with the latest trends and advancements in customer journey analytics to continuously improve our capabilities.

Create Global Standard Schemas:
  • Design and implement a global standard schema that is brand, region, and platform-agnostic to ensure uniform data collection and usage.
  • Collaborate with stakeholders to understand data requirements and ensure the schema meets business needs.

Create and Maintain Data Views for Customer Journey Analytics (CJA):
  • Develop and manage data views within AEP to support comprehensive customer journey analytics.
  • Perform analysis and comparison testing to validate data accuracy and insights.
  • Continuously optimize data views to enhance reporting and analytical capabilities.

Transition from Adobe Analytics to AEP-Based Implementations:
  • Work closely with cross-functional teams to facilitate the migration from Adobe Analytics to AEP-based solutions.
  • Provide guidance and support during the transition process, ensuring minimal disruption and maximum efficiency.

Advanced Analytics and Personalization:
  • Demonstrate advanced understanding of analytics and its application to personalization in marketing.
  • Leverage various data models and comprehend the technical workings and requirements of a robust enterprise data architecture.

Qualifications:
  • Proven experience with Adobe Experience Platform (AEP) and Adobe Customer Journey Analytics.
  • Strong understanding of data schema design and data management principles.
  • Proficiency in customer journey analytics and data visualization tools.
  • Excellent analytical and problem-solving skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Strong communication and collaboration skills.
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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