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Remote Customer Engineer Jobs in Kimberly, WI (NOW HIRING)

EDCi

Sr. Genesys CX Implementation Engineer

Appleton, WI · On-site +1

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... The opportunity is will serve as a lead engineer on EDCi's Customer Care Professional Services team ...

AFRY

Instrumentation and Controls Engineer

Appleton, WI · On-site +1

Visit customer sites to gather field data for detailed design. * Provide field support during ... This position supports office-based, hybrid (parttime office/parttime remote), or fully remote when ...

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PracticeTek

Manager, Customer Success

Green Bay, WI · On-site +1

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues ...

PracticeTek

Manager, Customer Success

Green Bay, WI · Remote

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues ...

ThedaCare

Cybersecurity Engineer - Remote

Appleton, WI · On-site +1

We are looking for a Cyber Security Engineer to help strengthen our security posture and operations ... Must have the ability to handle stressful situations in dealings with customers and meeting of ...

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All JobsCustomer Engineer JobsRemote Customer Engineer JobsRemote Customer Engineer Jobs in Kimberly, WI

Remote Customer Engineer information

See Kimberly, WI salary details

$39.2K

$78.9K

$108.9K

How much do remote customer engineer jobs pay per year?

As of Aug 26, 2026, the average yearly pay for remote customer engineer in Kimberly, WI is $78,885.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,300.00 and $90,400.00 per year, depending on experience, location, and employer.

What is the difference between Remote Customer Engineer vs Remote Technical Support Specialist?

AspectRemote Customer EngineerRemote Technical Support Specialist
Required CredentialsBachelor's in Engineering or related field, certifications like Cisco or CompTIAHigh school diploma or associate degree, certifications like CompTIA A+
Work EnvironmentCustomer sites, remote troubleshooting, technical consultationsHelp desks, call centers, remote support via chat or phone
Employer & Industry UsageTech companies, networking, hardware/software providersIT service providers, software companies, hardware vendors

Remote Customer Engineers focus on technical consultations, troubleshooting, and supporting complex systems, often requiring engineering knowledge. Remote Technical Support Specialists handle customer inquiries, troubleshooting, and issue resolution primarily via remote channels. While both roles involve remote work and technical skills, the Customer Engineer role typically demands more specialized technical expertise and industry certifications.

What does a remote customer engineer do?

A remote customer engineer provides technical support and solutions to clients remotely, often troubleshooting hardware and software issues, assisting with product deployment, and ensuring customer satisfaction. They typically use remote access tools, have strong technical knowledge, and may hold certifications relevant to their industry. Their role involves communication skills and the ability to resolve technical problems efficiently from a remote location.
Remote Customer Engineer jobs near you

Advanced Test Engineer

Faith Technologies Incorporated (FTI)

Menasha, WI • On-site, Remote

Full-time

Re-posted 13 hours ago

Faith Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

209th of 450 rated engineering

Job description

You've discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And - as "one of the Healthiest 100 Workplaces in America" - is focused on the mind/body/soul of team members through our Culture of Care
Faith Technologies Inc. (FTI) is searching for an Advanced Test Engineer to support power generation products for the Product team. This position can be remote or hybrid if you are near an FTI location, with travel involved.
This role is a high-impact, strategic position designed for a technical expert who can bridge the gap between customer requirements and operational excellence. As the Global Subject Matter Expert (SME), you will define the standards for how power generation systems are setup and validated across the organization.
The Advanced Global Test Engineer is responsible for the end-to-end lifecycle of testing processes for complex power generation and power distribution systems. This includes initial customer consultation, equipment specification, protocol development, and global site support. You will serve as the primary technical authority, ensuring that testing methodologies are standardized, automated where possible, and integrated seamlessly into the broader manufacturing and quality ecosystems.
MINIMUM REQUIREMENTS
  • Bachelor's Degree in a core engineering discipline - Electrical Engineering, Mechatronics, Mechanical Engineering, or Energy Engineering.
  • Minimum: 5+ years of experience in Testing Engineering or relevant roles
  • Expertise in automated test software (e.g., LabVIEW, Python, or PLC-based testing).
  • Deep understanding of power electronics, grid simulators, and load banks.
  • Strong knowledge of communication protocols (Modbus, CANbus, Ethernet/IP).

Travel: Approximately 25% annually. Travel is project-based and may occur in concentrated periods, such as extended travel during installation, commissioning, or project phases, followed by periods with minimal travel. Most travel occurs during the workweek, with team members returning home on the weekends.
Work Schedule: This role can be hybrid or remote based on your location. This position works between the hours of 7 am and 5 pm, Monday through Friday. Ability to work a flexible schedule is necessary.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time other than the TN1 Visa (Canadian).
KEY RESPONSIBILITIES
Customer Consultation & System Specification
  • Collaborate directly with customers to interpret technical requirements and translate them into robust testing strategies.
  • Define, develop, and write technical specifications for advanced testing equipment tailored to power generation applications.
  • Lead the selection and procurement of high-precision instrumentation and hardware for global deployment.

Protocol & Script Development
  • Design and develop comprehensive test scripts and automated sequences to validate system performance and safety.
  • Author detailed test protocols (FAT/SAT) and validation plans that comply with international power industry standards.
  • Iterate on testing logic to improve cycle times while maintaining maximum fault-detection sensitivity.

Systems Integration & Data Analytics
  • Architect and implement system integrations between testing hardware and internal databases (MES, ERP, or PLM).
  • Develop automated test reporting requirements and dashboards to provide real-time visibility into quality metrics.
  • Ensure data integrity and traceability across all global testing platforms.

Global SME & Operational Support
  • Serve as the Global Subject Matter Expert (SME) for all testing-related queries and initiatives.
  • Provide Tier-3 technical support to local site teams to resolve complex or "unsolvable" testing failures.
  • Standardize testing processes across global sites to ensure consistency in product quality and data output.
  • Mentor and train site-level engineers on new equipment, protocols, and troubleshooting techniques.
  • Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
#LI-Remote
How Does FTI Give YOU the Chance to Thrive?
If you're energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what's possible for your future.
Once you're a team member, you're supported and provided with the knowledge and resources to achieve your career goals with FTI. You're officially in the driver's seat of your career, and FTI's career development and continued education programs give you opportunities to position yourself for success.
FTI is a "merit to the core" organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.
Benefits are the Game-Changer
We provide industry-leading benefits as an investment in the lives of team members and their families. You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you're ready to learn more about your career with FTI, apply today!
Faith Technologies, Inc. is an Equal Opportunity Employer - veterans/disabled.
Employment is contingent upon successfully passing a background and drug test

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