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Remote Customer Engineer Jobs in Colorado (NOW HIRING)

Pathify

Customer Success Engineer

Denver, CO · On-site +1

$70K - $115K/yr

Remote/Denver, CO Preferred Compensation: $70,000 - $115,000 / year Description The Customer Success Engineer is responsible for providing high-quality, comprehensive technical support for the ...

IQUASAR LLC

Service Center Analyst

Denver, CO · Remote

$21.63/hr

We combine functional and technical expertise in cloud engineering, data management, cybersecurity ... This role is largely responsible for providing remote customer support for Federal Government ...

Makpar

Service Center Analyst

Denver, CO · On-site +1

We combine functional and technical expertise in cloud engineering, data management, cybersecurity ... This role is largely responsible for providing remote customer support for Federal Government ...

Makpar

Service Center Analyst

Denver, CO · Remote

We combine functional and technical expertise in cloud engineering, data management, cybersecurity ... This role is largely responsible for providing remote customer support for Federal Government ...

Cisco

Director, Engineering - SPIE (Remote)

Boulder, CO · Remote

$230K - $325K/yr

As the authority on our customer's experience, our team members are the champions of resilience ... E standards. Your Impact * Experienced operational leader who understands incident response ...

Rubix Recruiting

Senior Software Engineer

Denver, CO · On-site +1

$126K - $166K/yr

... remote work while our core is located in Colorado. You will be a full stack developer with the ... to new customers. This position will offer a base salary with benefits. Colorado is the home base ...

Performacentric

ML Engineer

Denver, CO · On-site +1

Remote (Preferred U.S. Time Zones) Employment Type: Full-Time Company: Performacentric About ... Integrate AI solutions with CRM, ERP, communication, and business systems. * Implement ...

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All JobsRemote Customer Engineer JobsRemote Customer Engineer Jobs in Colorado

Remote Customer Engineer information

What is the difference between Remote Customer Engineer vs Remote Technical Support Specialist?

AspectRemote Customer EngineerRemote Technical Support Specialist
Required CredentialsBachelor's in Engineering or related field, certifications like Cisco or CompTIAHigh school diploma or associate degree, certifications like CompTIA A+
Work EnvironmentCustomer sites, remote troubleshooting, technical consultationsHelp desks, call centers, remote support via chat or phone
Employer & Industry UsageTech companies, networking, hardware/software providersIT service providers, software companies, hardware vendors

Remote Customer Engineers focus on technical consultations, troubleshooting, and supporting complex systems, often requiring engineering knowledge. Remote Technical Support Specialists handle customer inquiries, troubleshooting, and issue resolution primarily via remote channels. While both roles involve remote work and technical skills, the Customer Engineer role typically demands more specialized technical expertise and industry certifications.

What are the most commonly searched types of Customer Engineer jobs in Colorado? The most popular types of Customer Engineer jobs in Colorado are:
What cities in Colorado are hiring for Remote Customer Engineer jobs? Cities in Colorado with the most Remote Customer Engineer job openings:
Remote Customer Engineer jobs near you
Customer Success Engineer

Customer Success Engineer

Pathify

Denver, CO • On-site, Remote

$70K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Customer Success Engineer
Department: Customer Success
Employment Type: Full Time
Location: Remote/Denver, CO Preferred
Compensation: $70,000 - $115,000 / year
Description
The Customer Success Engineer is responsible for providing high-quality, comprehensive technical support for the Pathify platform. In this dynamic role, you'll need to demonstrate exceptional customer service and troubleshooting skills. A passion for problem-solving, technology, and helping others is essential to promote customer success.
Key Responsibilities
Essential Functions
  • Diagnose, debug, and resolve complex application, integration, and data issues that surpass Tier 2 capabilities.
  • Own the troubleshooting of SAML SSO configurations and API-driven integrations.
  • Manage and validate complex file provisioning workflows, including structured data files (CSV, JSON, XML) and secure automated transfers via SFTP.
  • Read and interpret JavaScript/scripting languages and system logs to pinpoint the root cause of unexpected platform behavior.
  • Partner with engineering to document system architecture quirks, create advanced internal troubleshooting guides, and recommend product improvements.
  • Translate highly complex technical engineering concepts into clear, actionable, and empathetic updates for university stakeholders.
  • Participate in a scheduled rotation to provide first-line engineering-level response for critical, customer-reported Severity 1 issues (24/7/365 availability).
  • Perform other duties as assigned.

Skills, Knowledge and Expertise
  • Strong problem-solving, analytical, and decision-making skills, with the ability to take appropriate action independently.
  • Excellent listening skills and the ability to communicate effectively, both orally and in writing, with various technical and non-technical audiences.
  • Ability to master multiple platforms rapidly and adapt to frequent product deployments and changing tech stacks.
  • Skilled at working effectively across teams, including product owners, developers, and account managers to champion user needs while respecting engineering constraints.
  • Creativity in thinking outside the box to present innovative ideas and solutions to colleagues and customers.
  • A strong drive to achieve beyond what is expected, with a demonstrated desire for continuous learning and improvement.
  • 3+ years of experience in a high-tier technical support, application support, or junior engineering role within a SaaS environment.
  • Required proficiency in reading, writing, or debugging JavaScript or other scripting languages to parse data and troubleshoot behaviors.
  • Strong technical background in User Provisioning, App creation, and manual validation or manipulation of JSON, XML, and CSV files.
  • Deep experience configuring and troubleshooting SAML SSO (such as Okta, Azure AD, or Shibboleth) alongside a strong grasp of web network protocols.
  • Prior experience in the Ed Tech/LMS sector or professional experience in higher education is preferred.
  • Previous experience working in a fast-paced start-up environment is preferred.

Benefits
At Pathify, we're obsessed with improving the student experience-but we know we can't do that if our own team's experience isn't top-tier. We don't just offer "perks"; we offer a safety net and a launchpad so you can do your best work without sweating the small (or big) stuff.
Here's a look at how we take care of our own:
Health & Harmony
We want you feeling your best, whether you're at your desk or out exploring the world.
Comprehensive Coverage: Robust Health, Dental, and Vision insurance to keep you and your family "high-def" and healthy.
Tax-Smart Savings: Choose between a Flexible Spending Account (FSA) or a Health Savings Account (HSA) to keep more of your paycheck where it belongs.
Peace of Mind: Life happens. Our Life Insurance policy ensures you and your loved ones are always protected.
Time to Recharge: We believe in unlimited Paid Time Off (PTO) that you actually use. Whether it's a beach, a mountain, or a couch, go find your happy place.
Growing Families: Our Parental Leave policy gives you the time you need to bond with your newest family member without the stress of "checking in."
Wealth & Wisdom
We're invested in your future just as much as you are.
Future-Proofing: Our 401(k) plan helps you build your nest egg, and our Company Match means we're literally putting our money where our mouth is to help you retire in style.
Never Stop Learning: We're in EdTech, after all! Our Student Loan Reimbursement program helps you level up your skills, whether it's a certification or a new degree.
The Pathify Lifestyle
Since we're a modern team, we make sure your daily "office" life is actually enjoyable.
Home Office Stipend: We'll help you deck out your workspace. Whether you need an ergonomic chair or a second monitor, we've got your back (literally).
Wellness & Mental Health (Bonus!): Access to an Employee Assistance Program (EAP) and mental health resources, because your brain is your most important asset.
The Bottom Line: We're building the future of higher education, and we want you to have a blast while doing it. If you're looking for a place that treats you like a human first and an employee second, you've found it.
Pathify logo

About Pathify

Sourced by ZipRecruiter

Industry

Colleges, universities, and professional schools

Company size

51 - 200 Employees

Headquarters location

Denver, CO, US

Year founded

2011

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