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Remote Customer Care Jobs in Rochester, MN (NOW HIRING)

Mayo Clinic

Principal Data Engineer - AI Program

Rochester, MN · On-site +1

$116K - $139K/yr

... are data assets across hybrid and multi-cloud environments. This is a full-time remote position ... customer service. The position requires excellent verbal and written communication skills ...

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All JobsCustomer Care JobsRemote Customer Care JobsRemote Customer Care Jobs in Rochester, MN

Remote Customer Care information

See Rochester, MN salary details

$10

$19

$27

How much do remote customer care jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote customer care in Rochester, MN is $19.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.25 per hour, depending on experience, location, and employer.

What is a Remote Customer Care job?

A Remote Customer Care job involves assisting customers with their inquiries, concerns, or problems via phone, email, chat, or other digital channels, all while working from a location outside of a traditional office—usually from home. Professionals in this role help resolve issues, provide product or service information, handle complaints, and ensure customer satisfaction. Remote Customer Care representatives need strong communication skills, empathy, and the ability to troubleshoot issues independently. This position often requires familiarity with customer support software and the ability to manage multiple tasks in a virtual environment.

What are the key skills and qualifications needed to thrive as a Remote Customer Care professional, and why are they important?

To thrive as a Remote Customer Care professional, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional patience, active listening, and self-motivation help individuals stand out in this remote role. These skills and qualities are crucial for delivering effective support, maintaining customer satisfaction, and efficiently resolving issues without in-person supervision.

How can I make 2000 a week working from home?

Remote customer care roles typically pay between $10 and $20 per hour, making it challenging to earn $2000 weekly unless working full-time or taking on multiple shifts. To reach higher earnings, some agents increase their hours, specialize in high-demand areas, or work for companies offering performance bonuses or incentives. Developing strong communication skills and familiarity with customer service tools can also improve earning potential.

What is the difference between Remote Customer Care vs Remote Customer Support?

AspectRemote Customer CareRemote Customer Support
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentHome office, call centers, online chat platformsHome office, help desks, online chat, email support
Industry UsageRetail, hospitality, service industriesTechnology, software, telecom
Common Search IntentCustomer care roles, client relationship managementTechnical support, troubleshooting, product assistance

Remote Customer Care and Remote Customer Support roles often overlap but differ mainly in focus. Customer Care emphasizes building relationships and ensuring customer satisfaction, while Customer Support typically involves technical troubleshooting and problem resolution. Both roles require strong communication skills and are commonly found in various industries, often working remotely from home offices.

Can customer service jobs be remote?

Yes, many customer service jobs, including remote customer care roles, are available to be performed entirely online. These positions often require communication skills, familiarity with customer support software, and a reliable internet connection, allowing employees to work from home or other remote locations.

How to make 1000 a week remotely?

Remote customer care roles typically pay hourly wages, and earning $1,000 weekly requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing earnings may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for experience or advanced customer service tools.

What jobs pay 4000 a week without a degree?

Remote customer care roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs in this field usually require advanced technical knowledge, certifications, or management responsibilities. Most roles offering such high weekly pay are in specialized fields like sales, consulting, or freelance work that leverage expertise beyond basic customer service.

How do remote customer care representatives typically collaborate with their team and supervisors?

Remote customer care representatives usually collaborate with their team and supervisors through digital communication tools such as chat platforms, video calls, and project management software. Regular virtual team meetings help keep everyone aligned on goals, share updates, and address challenges. Supervisors often provide guidance, feedback, and support via scheduled check-ins or one-on-one meetings. This structure fosters a supportive environment where remote staff can easily reach out for assistance and stay connected with colleagues, even while working from different locations.
What are popular job titles related to Remote Customer Care jobs in Rochester, MN? For Remote Customer Care jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Remote Customer Care jobs in Rochester, MN look for? The top searched job categories for Remote Customer Care jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Remote Customer Care jobs? Cities near Rochester, MN with the most Remote Customer Care job openings:
Remote Customer Care jobs near you
Infographic showing various Remote Customer Care job openings in Rochester, MN as of July 2026, with employment types broken down into 2% As Needed, 72% Full Time, 21% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,742 per year, or $19.1 per hour.
Account Manager (Rochester, MN)

Account Manager (Rochester, MN)

Guardant Health

Rochester, MN • On-site, Remote

$77K - $106K/yr

Full-time

Posted 11 days ago

Job description

Company Description
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.
Responsibilities:
  • Drive opportunities in current clients
  • Work with existing accounts and build processes to identify patients and send samples
  • Responsible for overall customer service and account management
  • Work to ensure timely sample acquistion
  • Driving tests per customer in current accounts
  • Drive the process of ordering in current customers
  • Streamlines customer service
  • Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives
  • Identify and develop opportunities between oncology clients and GHI.
  • Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership
  • Ensure team objectives are met
  • Work effectively with individuals across multiple departments throughout GHI
  • Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

Qualifications:
  • 2-3 years customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.
  • Previous experience in pharma, diagnostic, medical device or biotech setting is preferred.
  • Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
  • Comfortable communicating and presenting at the executive level (CEO, COO, CFO)
  • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
  • Knowledge of oncology, hematology, chemotherapeutics and targeted agents is ideal.
  • Excellent negotiation and customer service skills.
  • Outstanding strategic sales account planning skills.
  • Superior listening and problem solving skills.
  • Ability to handle sensitive information and maintain a very high level of confidentiality
  • Demonstrate customer support abilities throughout the sales cycle
  • Impeccable verbal communication and presentation skills
  • Must be very proficient with all Microsoft Office products - particularly Excel and PowerPoint
  • Effective and regular utilization of Salesforce.com
  • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
  • Ability to work effectively with minimal direction from, or interface with, manager
  • Problem solving, decision making and technical learning
  • Strong administrative skills and sophistication to manage business in complex environments
  • Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
  • Frequent travel ( > 50%) throughout the territory as needed

AI & Digital Fluency
  • Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Hybrid Work Model:This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.Primary Location: Remote-USA-MNPrimary Location Base Pay Range: $77,200 - $106,150Other US Location(s) Base Pay Range: $77,200 - $106,150If the role is performed in Colorado, the pay range for this job is: $77,200 - $106,150
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com
A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.
Please visit our career page at: http://www.guardanthealth.com/jobs/

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