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Remote Customer Care Jobs in Ridgewood, NJ (NOW HIRING)

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Support Specialist Heritage Civil Works | Remote | Full-Time | Comprehensive ... care with world-changing engineering innovation, then Heritage Civil Works is where you belong.

ForgeFit

Remote Customer Service Specialist

Newark, NJ · On-site +1

$17.75 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Jersey City, NJ · On-site +1

$17.75 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

New York, NY · On-site +1

$18.50 - $24.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

McQuade Organization

Customer Care Specialist - Remote NJ

Newark, NJ · On-site +1

$17.75 - $23.50/hr

  • Medical

  • Life

  • Retirement

Due to an increased demand for our services, we are actively seeking full-time Customer Care ... Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth ...

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Showing results 1-20

All JobsCustomer Care JobsRemote Customer Care JobsRemote Customer Care Jobs in Ridgewood, NJ

Remote Customer Care information

See Ridgewood, NJ salary details

$9

$19

$27

How much do remote customer care jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote customer care in Ridgewood, NJ is $19.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.15 per hour, depending on experience, location, and employer.

What is a remote customer care?

A Remote Customer Care job involves assisting customers with their inquiries, concerns, or problems via phone, email, chat, or other digital channels, all while working from a location outside of a traditional office—usually from home. Professionals in this role help resolve issues, provide product or service information, handle complaints, and ensure customer satisfaction. Remote Customer Care representatives need strong communication skills, empathy, and the ability to troubleshoot issues independently. This position often requires familiarity with customer support software and the ability to manage multiple tasks in a virtual environment.

What are the key skills and qualifications needed to thrive as a remote customer care professional?

To thrive as a Remote Customer Care professional, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional patience, active listening, and self-motivation help individuals stand out in this remote role. These skills and qualities are crucial for delivering effective support, maintaining customer satisfaction, and efficiently resolving issues without in-person supervision.

How do remote customer care representatives typically collaborate with their team and supervisors?

Remote customer care representatives usually collaborate with their team and supervisors through digital communication tools such as chat platforms, video calls, and project management software. Regular virtual team meetings help keep everyone aligned on goals, share updates, and address challenges. Supervisors often provide guidance, feedback, and support via scheduled check-ins or one-on-one meetings. This structure fosters a supportive environment where remote staff can easily reach out for assistance and stay connected with colleagues, even while working from different locations.

What is the difference between Remote Customer Care vs Remote Customer Support?

AspectRemote Customer CareRemote Customer Support
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentHome office, call centers, online chat platformsHome office, help desks, online chat, email support
Industry UsageRetail, hospitality, service industriesTechnology, software, telecom
Common Search IntentCustomer care roles, client relationship managementTechnical support, troubleshooting, product assistance

Remote Customer Care and Remote Customer Support roles often overlap but differ mainly in focus. Customer Care emphasizes building relationships and ensuring customer satisfaction, while Customer Support typically involves technical troubleshooting and problem resolution. Both roles require strong communication skills and are commonly found in various industries, often working remotely from home offices.

What are popular job titles related to Remote Customer Care jobs in Ridgewood, NJ?

For Remote Customer Care jobs in Ridgewood, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Customer Care jobs in Ridgewood, NJ look for?

The top searched job categories for Remote Customer Care jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Remote Customer Care jobs?

Cities near Ridgewood, NJ with the most Remote Customer Care job openings:

Remote Customer Care jobs near you
Infographic showing various Remote Customer Care job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $39,558 per year, or $19 per hour.

Customer Support Specialist

Heritage civil Works

New York, NY • Remote

$19.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Remote Customer Support Specialist

Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits

At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions from aerospace to biotechnology, pollution control to energy innovation.

Our clients depend on us not just for technical excellence, but for exceptional service.

That's where you come in.

We are looking for a Remote Customer Support Specialist who brings intelligence, empathy, and ownership to every client interaction someone who will elevate the support experience as an extension of our engineering excellence.

What You'll Be Doing:

- Serve as the first point of contact for clients, handling inquiries, troubleshooting issues, and providing timely, thoughtful solutions.

- Develop a deep understanding of our services from CFD modeling to physical modeling to better support client success.

- Communicate with professionalism, clarity, and technical fluency across email, live chat, and support ticketing platforms.

- Work cross-functionally with Engineering, Operations, and Project Management teams to ensure client needs are met and exceeded.

- Track client interactions, document cases clearly, and help refine internal processes to make service even better.

- Identify patterns and recurring challenges, bringing insights forward to drive improvements.

What You'll Bring:

- 2+ years of Customer Support or Client Success experience, preferably supporting technical, scientific, or engineering clients.

- Strong communication skills able to simplify complex concepts for diverse audiences.

- Empathy, patience, and a solutions-oriented mindset.

- Highly organized and self-directed, thriving in a remote work environment.

- Comfortable with CRM tools (like HubSpot, Salesforce, or Zendesk) and remote collaboration tools (Slack, Zoom, etc.).

- Bonus points for background or strong interest in civil engineering, environmental sciences, aerospace, or biotechnology.

What We Offer:

At Heritage Civil Works, we don't just invest in projects we invest in our people.

Here's what you'll receive when you join us:

- Comprehensive Health Insurance (medical, dental, vision)

- Professional Development Support (courses, certifications, leadership training)

- Generous Paid Time Off (PTO) and Paid Holidays

- 401(k) Retirement Plan with company matching

- Mental Health and Wellness Programs

- Performance-Based Bonuses

- Home Office Setup Stipend to ensure you're ready to excel

- Career Advancement Opportunities grow with a company that's building the future

Let's Deliver Excellence Together

If you're ready to combine world-class customer care with world-changing engineering innovation,

then Heritage Civil Works is where you belong.

Apply today.

Heritage Civil Works Engineering Tomorrow, Today.

Apply