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Remote Customer Advocate Jobs in Villa Rica, GA (NOW HIRING)

Scandit

Customer Success Engineer

Atlanta, GA · On-site +1

You'll be the customer's advocate within Scandit, partnering closely with Sales, Product ... USA, East Coast (Remote). Ideally based in Boston or another East Coast city. You'll work US ...

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Remote Customer Advocate information

See Villa Rica, GA salary details

$12

$18

$41

How much do remote customer advocate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote customer advocate in Villa Rica, GA is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $20.58 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Villa Rica, GA?

For Remote Customer Advocate jobs in Villa Rica, GA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Advocate jobs in Villa Rica, GA look for?

The top searched job categories for Remote Customer Advocate jobs in Villa Rica, GA are:

What cities near Villa Rica, GA are hiring for Remote Customer Advocate jobs?

Cities near Villa Rica, GA with the most Remote Customer Advocate job openings:

Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in Villa Rica, GA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,441 per year, or $19 per hour.

Benefit Advocate

Patriot Growth Insurance Services, LLC

Atlanta, GA • On-site, Remote

Full-time

Posted yesterday

New

Patriot Growth Insurance Services rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

224th of 310 rated insurance

Job description

Benefit Advocate
Intrepid Benefits | Atlanta, GA | Hybrid | Full-Time
Why This Role Matters
As a Benefit Advocate, you'll be a trusted resource for clients and their employees, helping them navigate benefit programs, resolve complex issues, and make informed decisions about their coverage. Your support directly impacts employee satisfaction, engagement, and confidence in their benefits experience.
In this role, you'll partner closely with Benefit Consultants, account management teams, carriers, and vendor partners to deliver exceptional service across a portfolio of employee benefits clients. You'll play an important role in ensuring smooth benefits administration, supporting open enrollment activities, and helping clients and employees receive timely, accurate assistance when they need it most.
How You'll Make an Impact
  • Serve as the primary point of contact for employee benefit inquiries, delivering responsive and professional support that enhances the employee experience.
  • Resolve claims issues, appeals, prior authorization requests, and coverage concerns by coordinating with carriers, vendors, and client stakeholders.
  • Process enrollments, terminations, qualifying life events, and eligibility changes while ensuring accuracy across agency and carrier systems.
  • Support compliance and communication initiatives by assisting with required notices, employee communications, and open enrollment activities.
  • Prepare stewardship reports and client materials that provide meaningful insights into service trends and employee needs.
  • Collaborate with internal service teams to deliver a seamless client experience and strengthen long-term client relationships.
Who You Are
  • A service-oriented professional who enjoys helping people and solving problems.
  • Empathetic, patient, and capable of navigating sensitive employee situations with professionalism.
  • Organized and detail-focused, with the ability to manage multiple priorities and deadlines.
  • A proactive communicator who keeps stakeholders informed and follows through on commitments.
  • Resourceful and analytical, with the ability to identify solutions to complex benefits-related issues.
  • Comfortable working collaboratively across teams while building strong relationships with clients and carrier partners.
  • Committed to continuous learning and staying current on employee benefits regulations, trends, and best practices.
What You BringDay One:
  • High school diploma or GED.
  • 2+ years of experience in employee benefits insurance, benefits administration, Human Resources, or a related client service role.
  • Georgia Life & Health insurance license or the ability to obtain one shortly after hire.
  • Strong understanding of employee benefits plans, insurance products, eligibility requirements, enrollment processes, and applicable regulations.
  • Exceptional customer service skills with the ability to provide professional and empathetic support.
  • Strong organizational and time management skills with the ability to manage competing priorities.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency with Microsoft Office Suite and CRM platforms.
  • Ability to build and maintain effective working relationships with clients, carrier partners, vendors, and internal teams.
Valuable Additions:
  • Bachelor's degree in Business Administration, Human Resources, or a related field.
  • Experience supporting open enrollment processes, invoice reconciliation, eligibility audits, or employee communications.
  • Familiarity with employee benefits administration systems and carrier portals.
  • Experience preparing stewardship reports, account review materials, or client-facing documentation.
  • Demonstrated commitment to ongoing professional development within the employee benefits industry.
Real Benefits for Real Life
At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.
Highlights Include:
  • Multiple medical plan options, with preventive care covered at 100%
  • Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
  • Employer-paid short-term and long-term disability coverage
  • Paid parental leave
  • Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
  • Competitive 401(k) company match to help you build your financial future
  • Comprehensive dental and vision coverage
  • Employee Assistance Program with confidential mental health, legal, financial, and work-life support
About Patriot Growth Insurance Services
At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.
Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.
About Intrepid Benefits

Founded in 1984, Intrepid Benefits is a distinguished employee benefits consulting firm headquartered in Newport Beach, California, with additional offices in Denver, Colorado, and Atlanta, Georgia. We are dedicated to delivering innovative solutions and strategic approaches that optimize the value of our clients' benefit programs. Moving beyond traditional models, we combine deep expertise in benefits with comprehensive knowledge of legislation, tax regulations, and subsidies. Our accomplished team is committed to continual learning and effective communication, ensuring our clients receive exceptional guidance and service. Intrepid proudly operates as a subsidiary of Patriot Growth Insurance Services.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.

Pay Range: Posted below*
*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team.

Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

Pay Range
$21.63—$24.04 USD

What Patriot Growth Insurance Services employees say

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