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Remote Customer Advocate Jobs in San Ramon, CA (NOW HIRING)

Runpod Inc

Senior Developer Advocate

San Francisco, CA · On-site +1

$150K - $200K/yr

At Runpod, DevRel means being customer zero. We build and validate with the same tools and ... Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main ...

Zact Inc.

Director of Marketing (Remote)

Sunnyvale, CA · Remote

Build and grow a community of users of Zact products to strengthen engagement, gather market insight, and create customer advocates. * Manage Zact's public relations strategy and relationships with ...

Welkin Health, Inc.

Senior Software Engineer

San Francisco, CA · Remote

$125K - $165K/yr

Be an internal customer advocate, helping define customer-focused processes and structures within ... Welkin Health is a fully remote company and provides you with a monthly benefit allowance of $200 ...

Fastly

Senior Cloud Engineer

San Francisco, CA · On-site +1

$65 - $84/hr

As a trusted customer advocate, the CE will help organizations understand various technologies such ... This position is open to remote workers in the following preferred regions (US): * Pacific Timezone ...

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All JobsCustomer Advocate JobsRemote Customer Advocate JobsRemote Customer Advocate Jobs in San Ramon, CA

Remote Customer Advocate information

See San Ramon, CA salary details

$15

$24

$52

How much do remote customer advocate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote customer advocate in San Ramon, CA is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $26.35 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in San Ramon, CA?

For Remote Customer Advocate jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Advocate jobs in San Ramon, CA look for?

The top searched job categories for Remote Customer Advocate jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Remote Customer Advocate jobs?

Cities near San Ramon, CA with the most Remote Customer Advocate job openings:

Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in San Ramon, CA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,496 per year, or $24.3 per hour.

Enterprise Customer Success Engineer (Post-Sales) - US

Foster City, CA • On-site, Remote

JetBrains
See more jobs at JetBrainsexternal

$120K - $180K/yr

Full-time

Posted 23 days ago

Job description

At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen - with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.
Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about the success of our customers and about the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.
In this role, you will:
  • Work closely with JetBrains Account Executives.
  • Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
  • Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
  • Be the customers' advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
  • Recommend product enhancements based on your experiences with the customers and the feedback you receive from them.
  • Help product teams present and evaluate new product ideas to the customers in your portfolio.
  • Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
  • Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.
We will be happy to have you on our team if you have:
  • Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
  • Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field - the wider the variety of fields, the better.
  • Hands-on knowledge of AI/LLMs in the field of software development.
  • A passion for continually improving the customer experience.
  • Strong verbal and written communication skills in English and the local language of your office.
  • Exceptional presentation skills for demonstrating JetBrains products to customers.
  • The ability to quickly identify and address technical and business challenges related to software development tooling.
  • The ability to convey technical concepts to customers of all technical backgrounds.
  • Comfort in a fast-paced and dynamic working environment.
  • Experience working in or with large software development teams.
  • A collaborative and team-focused mentality, with a willingness to take initiative.
  • Self-direction and resourcefulness.
  • The ability to travel approximately 25% of the time.

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This range reflects the employer's good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.
The base salary range (per year) for this position in the posted work location(s) is
$120,000-$180,000 USD
We are an equal opportunity employer
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