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Remote Customer Advocate Jobs in San Ramon, CA (NOW HIRING)

Runpod Inc

Senior Developer Advocate

San Francisco, CA · On-site +1

$150K - $200K/yr

At Runpod, DevRel means being customer zero. We build and validate with the same tools and ... Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main ...

Welkin Health, Inc.

Senior Software Engineer

San Francisco, CA · Remote

$125K - $165K/yr

Be an internal customer advocate, helping define customer-focused processes and structures within ... Welkin Health is a fully remote company and provides you with a monthly benefit allowance of $200 ...

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All JobsCustomer Advocate JobsRemote Customer Advocate JobsRemote Customer Advocate Jobs in San Ramon, CA

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How much do remote customer advocate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote customer advocate in San Ramon, CA is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $26.35 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

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Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in San Ramon, CA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,496 per year, or $24.3 per hour.

Senior Developer Advocate

Runpod Inc

San Francisco, CA • On-site, Remote

$150K - $200K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 11 days ago

Job description

Runpod is the AI Developer Cloud. More than one million developers, from indie researchers to teams running frontier models in production, use Runpod to experiment, train, fine-tune, deploy, and scale AI on one platform. The platform has processed more than 20 billion inference requests. We closed a $100M Series A in June 2026. We're at an inflection point for AI infrastructure, and we're building the platform the next generation of developers will depend on. Learn more in our CEO's funding announcement: https://www.runpod.io/blog/one-million-developers.
We're a small, remote-first team. We take ownership seriously, move fast, and ship work that more than a million developers rely on every day. We're looking for people who care deeply, build with urgency, and want to matter at scale.
Developer Relations (DevRel) is the practice of building trust with developers by meeting them where they are and helping them succeed with our product. It sits at the intersection of engineering, product, and marketing, but it isn't quite any of them: the work is technical enough to earn credibility, close enough to product to shape it, and public enough to grow in reach.
At Runpod, DevRel means being customer zero. We build and validate with the same tools and workflows as our developers, so our content, tooling, and advocacy are grounded in real usage rather than assumptions. That work runs in two directions: outward, through education, community, and content that helps developers build; and inward, feeding back into the product what we learn from developers.
We're looking for a Senior Developer Advocate who lives at the intersection of building and communicating. Someone who writes code, builds cool things on the platform, and turns that work into content and connections that help developers succeed. You'll be using Runpod the way our developers do, and channeling what you learn into everything you create.
This is a role where your influence will significantly impact Runpod's growth. Developer Relations transforms a great product into a vibrant community of developers, and you'll be central to that process. Every demo you deliver, talk you give, and integration you create helps developers find, stay with, and promote Runpod.
What sets this role apart is the ownership. You're not following someone else's plan; you're creating it. You'll choose what content to develop, decide which conferences to attend, prioritize key ecosystem integrations, and determine how to represent us in communities that influence AI engineering. When you notice onboarding issues or see an opportunity in a new framework, you have the freedom to take action without needing permission.
Responsibilities:
  • Produce demos, technical blog posts, videos, and webinars on a consistent cadence, partnering with engineering for technical depth while owning the final output. Success means high-quality content that drives developer awareness, sign-ups, and activation.
  • Deliver talks at developer and AI developer conferences, and build relationships with organizers and attendees.
  • Build tooling, extensions, and plugins that improve the developer experience on Runpod, and instrument them so the impact is measurable. Success means shipped tools with real adoption that reduce friction and drive downstream product usage.
  • Design and run programs that scale our core pillars: content, events, and community, so impact compounds over time. Success means repeatable, durable systems rather than one-off efforts.
  • Show up consistently where developers are, build genuine relationships, and surface insights to Product and other relevant teams. Success means deep community presence that generates inbound interest and shapes product direction.

Requirements:
  • Experience in developer relations, developer advocacy, community, solutions engineering, customer success, or another customer-facing technical role
  • The ability to regularly attend events and conferences in person
  • Able to speak publicly on behalf of a developer facing product
  • Technically credible, you can build and demo real things on the platform and hold a deep technical conversation without a script.
  • Already active in developer communities
  • A strong written voice, with recaps and posts that make people who weren't in the room feel like they missed something
  • Successful completion of a background check

Preferred:
  • Experience speaking at meetups or developer events
  • The ability to create videos with a high level of technical depth
  • Familiarity with AI libraries and frameworks, agent frameworks, or ML infrastructure and GPU workloads

What You'll Receive:
  • The competitive base pay for this position ranges from $150,000 - $200,000. This salary range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location
  • Meaningful equity in a fast-growing company- everyone on the team receives stock options - your impact drives our growth, and you share in the upside.
  • Generous medical, dental & vision plans - we cover 100% for all employees and partial for dependents.
  • Flexible PTO- take the time you need to recharge
  • Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication
  • Join a passionate team on the cutting edge of AI infrastructure - where culture, learning, and ownership are at the heart of how we scale.
  • $1,200 Home Office & Equipment Stipend-We set you up for success from day one with gear and support to create your ideal workspace

Runpod is committed to maintaining a workplace free from discrimination and upholding the principles of equality and respect for all individuals. We believe that diversity in all its forms enhances our team. As an equal opportunity employer, Runpod is committed to creating an inclusive workforce at every level. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law. We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas

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