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Remote Customer Advocate Jobs in Jackson, MS (NOW HIRING)

ABB

Senior Project Engineer

Crystal Springs, MS · Remote

$101K - $132K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Experience in customer-facing roles with strong presentation and negotiation skills. More about us ...

Lantern

Strategy Analyst

Jackson, MS · Remote

Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the ... Your customers aren't just the individuals using your product. They are the driving factor in your ...

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See Jackson, MS salary details

$12

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$41

How much do remote customer advocate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote customer advocate in Jackson, MS is $18.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $20.53 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Jackson, MS?

For Remote Customer Advocate jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Remote Customer Advocate jobs in Jackson, MS look for?

The top searched job categories for Remote Customer Advocate jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Remote Customer Advocate jobs?

Cities near Jackson, MS with the most Remote Customer Advocate job openings:

Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in Jackson, MS as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,376 per year, or $18.9 per hour.

Remote Customer Service Representative

Sydiera

Jackson, MS • Remote

$12 - $15/hr

Full-time

Re-posted 19 days ago

Job description

Rooted Talent Solutions we are seeking highly motivated and customer-focused individuals to provide exceptional customer service for well-known brands. As a Remote Customer Service Representative, you will handle inbound calls, chat, and/or email support to assist customers with inquiries, orders, troubleshooting, and general support needs.

Responsibilities:

Provide outstanding customer service through phone, chat, and/or email.

Assist customers with inquiries, billing issues, product support, and troubleshooting.

Follow company guidelines and scripts to handle various customer concerns professionally.

Maintain accurate records of customer interactions using provided systems.

Adhere to quality and performance metrics to ensure customer satisfaction.

Work independently while following training and ongoing support guidelines.

Qualifications:

Previous customer service experience (call center, retail, hospitality, etc.) is preferred but not required.

Strong verbal and written communication skills.

Ability to multitask and navigate multiple systems while assisting customers.

Reliable computer (Windows or Mac) and high-speed internet connection.

Quiet workspace free from distractions.

Self-motivated with strong problem-solving skills.

Benefits:

100% remote with flexible scheduling options.

Opportunity to support top-tier brands.

Work-from-home convenience with no commute.

Performance-based incentives and growth opportunities.

How to Apply:

If you are passionate about delivering excellent customer service and want the flexibility of remote work, apply today!