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Remote Customer Advocate Jobs in Edmonton, AB (NOW HIRING)

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$9

$21

$43

How much do remote customer advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote customer advocate in Edmonton, AB is $21.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $22.84 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

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For Remote Customer Advocate jobs in Edmonton, AB, the most frequently searched job titles are:

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The top searched job categories for Remote Customer Advocate jobs in Edmonton, AB are:

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Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in Edmonton, AB as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $44,030 per year, or $21.2 per hour.

Customer Experience Representative

Ainsworth Inc.

Edmonton, AB • On-site, Remote

Full-time

Medical, Dental, PTO

Posted 26 days ago

Job description

If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today! 
 
Job Summary:
 
At GDI Ainsworth, our customers are our top priority.  As Customer Experience Representatives (CER’s) you will believe in high-quality customer experiences.  Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our GDI Ainsworth clients requests.  We are looking for candidates who enjoy a challenging workday and who love helping customers.
 
Key Responsibilities:
 
  • Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites. 
  • Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued. 
  • Engaging in active listening with callers, confirming or clarifying information. 
  • Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms.   
  • Create and complete work order requests on all incoming calls and email requests.   
  • Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met. 
  • Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner 
  • The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department. 
  • Adhere to the Company’s Quality System operating procedures. 
  • Perform other duties as assigned by Management. 
Qualifications:
 
  • 1-3 years of previous experience in a customer service/support role preferably within a service industry 
  • College/university graduate or equivalent work experience 
  • Experience working in HVAC/Building Automation industry or a related field is an asset.  
  • Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required 
  • Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Must be available to attend and successfully complete a two (2) week full-time paid training program. 
 Availability:
Available to work morning, afternoon, and rotational weekend shifts (Saturday).  
 
Why work at GDI Ainsworth? 
 
GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
 
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
 
While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.
 
GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
 
GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.