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Remote Csr Jobs in San Ramon, CA (NOW HIRING)

Driven Brands

Customer Service Representative

Benicia, CA · On-site +1

$18.75 - $25.25/hr

Customer Service Representative Benicia, CA - Hybrid Driven Brands is looking for a full-time ... M-F in-office, Saturdays remote * Shifts are 8 hours each, with a lunch break * Shifts will start ...

Driven Brands, Inc.

Customer Service Representative

Benicia, CA · On-site +1

$18.75 - $25.25/hr

Customer Service Representative Benicia, CA - Hybrid Driven Brands is looking for a full-time ... M-F in-office, Saturdays remote * Shifts are 8 hours each, with a lunch break * Shifts will start ...

ForgeFit

Remote Customer Service Specialist

San Jose, CA · On-site +1

$20 - $26.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

San Francisco, CA · On-site +1

$20 - $26.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Oakland, CA · On-site +1

$19.50 - $25.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Concord, CA · On-site +1

$18.75 - $24.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

San Jose, CA · Remote

$20 - $26.25/hr

Remote Customer Service Specialist At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak ...

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All JobsRemote Csr JobsRemote Csr Jobs in San Ramon, CA

Remote Csr information

See San Ramon, CA salary details

$11

$21

$30

How much do remote csr jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for remote csr in San Ramon, CA is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.37 per hour, depending on experience, location, and employer.

What is a Remote CSR job?

A Remote Customer Service Representative (CSR) job involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat from a remote location. CSRs handle customer concerns, process orders, and ensure customer satisfaction while working from home or another remote setting. Strong communication skills, problem-solving abilities, and a reliable internet connection are essential for this role.

What are some common challenges faced by Remote CSRs and how are they managed?

Remote CSRs often encounter challenges such as staying engaged without in-person supervision, managing high call volumes, and effectively resolving customer issues through digital channels. To address these, companies usually provide thorough onboarding, regular virtual team meetings, and access to knowledgeable supervisors for support. Remote CSRs also utilize well-established communication and ticketing systems to track customer interactions and solutions. Staying organized, proactive communication, and time management help ensure continued success and job satisfaction in this remote role.

What are the key skills and qualifications needed to thrive in the Remote Csr position, and why are they important?

To thrive as a Remote CSR (Customer Service Representative), you need strong communication skills, proficiency in problem-solving, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and remote teamwork tools is often required. Empathy, patience, and the ability to work independently are crucial soft skills for this position. These competencies enable you to provide efficient, high-quality service and support to customers while working remotely.

What are the most commonly searched types of Csr jobs in San Ramon, CA? The most popular types of Csr jobs in San Ramon, CA are:
What are popular job titles related to Remote Csr jobs in San Ramon, CA? For Remote Csr jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Remote Csr jobs in San Ramon, CA look for? The top searched job categories for Remote Csr jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Remote Csr jobs? Cities near San Ramon, CA with the most Remote Csr job openings:
Remote Csr jobs near you
Infographic showing various Remote Csr job openings in San Ramon, CA as of June 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,692 per year, or $21 per hour.

Remote Customer Service Representative

Think Academy US

San Jose, CA • Remote

$20 - $25/hr

Full-time, Other

Posted 18 days ago

Job description

Job Title: Customer Service Representative

Location: Remote

Job type: Full-time Contractor (W2)

Pay Range: $20-25/hour

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting student's learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service.

This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.

What You Will Do:

  • Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
  • Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication.
  • Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved.
  • Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
  • Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
  • Maintain a high standard of service quality, empathy, and professionalism in every interaction.
  • Contribute to customer success initiatives, operational improvements, and user-experience optimization projects.

Work Hours:

  • Day shift:
    • Mon-Fri: 10am-7pm
    • Sat-Sun:8:30am-5:30pm
  • Night shift: 3pm-12am
  • Candidates who are available Fri-Sun will be given priority

How You can be Qualified:

  • Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
  • Fast learner with the ability to understand complex processes, policies, and product details.
  • Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
  • Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
  • Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
  • Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
  • Tech-savvy and comfortable using multiple communication tools and internal systems.
  • Excellent verbal and written communication skills
  • Fluency in Mandarin is required; proficiency in English communication is essential.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.