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Remote Cs Jobs in Massachusetts (NOW HIRING)

The CS team provides front-line customer support, owns renewals and feature adoption, and partners ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...

The CS team provides front-line customer support, owns renewals and feature adoption, and partners ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...

Experience with Salesforce and a CS platform such as Planhat (what we use) or Gainsight * Comfort using AI development tools to accelerate technical work Location: USA, East Coast (Remote). Ideally ...

We're a hybrid remote team, with 2-3 days per month at the Boston office--though we'd expect more ... We especially value interdisciplinary backgrounds--a BA in CS, or someone who explored philosophy ...

New

We're a hybrid remote team, with 2-3 days per month at the Boston office-though we'd expect more ... We especially value interdisciplinary backgrounds-a BA in CS, or someone who explored philosophy ...

New

Showing results 21-29

Remote Cs information

What is a remote customer service job?

Remote customer service jobs are positions where employees provide support and assistance to customers from a location outside of a traditional office, typically from home. These roles involve communicating with customers via phone, email, chat, or social media to resolve issues, answer questions, and ensure customer satisfaction. Remote customer service representatives use various tools and software to access company information and assist clients efficiently. This type of job offers flexibility and can be found across many industries, including retail, technology, and finance.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, helpdesk ticketing systems, and online communication platforms is typically required. Outstanding candidates excel in empathy, patience, and self-motivation to manage remote work independently. These skills ensure effective customer support, satisfaction, and efficient resolution of issues in a remote environment.

How do remote customer service representatives effectively stay connected with their team and maintain productivity?

Remote Customer Service representatives typically use a combination of communication tools such as instant messaging platforms, video calls, and project management software to stay connected with their teams. Regular virtual meetings and daily check-ins help ensure everyone is aligned on goals and updates. To maintain productivity, clear performance metrics and self-management skills are essential, along with a supportive remote work culture that encourages collaboration. Many companies provide online training and resources to help remote agents succeed and feel engaged.

What is the difference between Remote Cs vs Remote Customer Support Representatives?

AspectRemote CsRemote Customer Support Representatives
Required CredentialsCustomer service certifications, technical knowledgeBasic customer service skills, communication skills
Work EnvironmentHome office, flexible hours, tech-focusedHome office, shift-based, client-facing
Employer & Industry UsageTech companies, SaaS, e-commerceRetail, telecom, service industries
Search & Comparison IntentTechnical support, troubleshootingGeneral customer inquiries, order issues

Remote Cs roles typically involve technical support and troubleshooting, requiring specific certifications and technical skills. Remote Customer Support Representatives focus on general customer service, often with less technical training. Both work remotely but serve different industry needs and customer interactions.

What are the most commonly searched types of Cs jobs in Massachusetts?

The most popular types of Cs jobs in Massachusetts are:

What are popular job titles related to Remote Cs jobs in Massachusetts?

For Remote Cs jobs in Massachusetts, the most frequently searched job titles are:

What cities in Massachusetts are hiring for Remote Cs jobs?

Cities in Massachusetts with the most Remote Cs job openings:

Infographic showing various Remote Cs job openings in Massachusetts as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution.

NC3 Enterprise and Nuclear Systems Integration Engineer

Booz Allen Hamilton, Inc.

Lexington, MA • On-site, Remote

$110K - $132K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 22 days ago


Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

10th of 72 rated business consultants


Job description


Remote Work:
Hybrid
Job Number:
R0243532
Location:
Lexington,MA,US
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NC3 Enterprise and Nuclear Systems Integration Engineer
The Opportunity:
You understand the critical role NC3 plays in U.S. strategic deterrence and national security. You recognize the complexity and absolute precision required when engineering systems tied to nuclear weapon operations, survivable communications, force direction, and time critical decision support.
We're seeking a systems engineer with hands-on NC3 experience to help modernize, integrate, and secure the next generation of nuclear enterprise systems. You will shape resilient architectures, ensure compliance with nuclear surety and certification requirements, support nuclear weapon system interfaces, and drive the modernization of strategic command, control, and communication capabilities across the DoD. You will also ensure systems meet EMP or HEMP survivability requirements and operate within secure, accredited facilities.
Join our team and help deliver the future of survivable, secure, and interoperable NC3 capabilities.
What You'll Work On:
  • Lead engineering, integration, and analysis across NC3 system of systems environments, including force direction, decision support, survivable communications, and nuclear weapon system interfaces.
  • Support full lifecycle systems engineering, including requirements development, architecture design, integration planning, verification or validation, fielding, and sustainment.
  • Develop and maintain enterprise, functional, and solution architectures aligned with NC3 guidance, Joint Staff requirements, and the DoDAF.
  • Apply MBSE to model operational and technical mission threads, nuclear timelines, survivability requirements, and system interactions within nuclear command and control (C2) environments.
  • Use MBSE tools such as SysML, Cameo, and MagicDraw.
  • Support integration with nuclear weapon systems, including data links, message formats, timing requirements, and safety or surety-related constraints.
  • Participate in DevSecOps pipelines supporting NC3 modernization, including secure development practices, automated testing, and cyber resilient deployment architectures.
  • Conduct cybersecurity, survivability, and resilience assessments across contested, degraded, or nuclear effects environments.
  • Ensure compliance with RMF, ATO/IATT, eMASS, and relevant cybersecurity standards.
  • Support RMF, cross domain solution accreditation, nuclear surety compliance, and eMASS documentation for NC3 and nuclear-related systems.
  • Perform systems analysis of nuclear enterprise data flows, authoritative data sources, and interoperability requirements across strategic forces.
  • Contribute to configuration management, engineering review boards, technical baseline management, and NC3 modernization decision forums.
  • Support EMP or HEMP hardening and testing per MIL-STD-188-125 and MIL-STD-4023.
  • Document system designs, interfaces, and technical data using MBSE models, engineering drawings, and technical manuals.

Join us. The world can't wait.
You Have:
  • Experience supporting NC3 systems, nuclear weapon system interfaces, or strategic deterrence mission sets
  • Experience engineering complex, highly secure, and highly-regulated systems in cloud, hybrid, or specialized enclave environments
  • Experience with nuclear C2 operations, force direction messaging, timing requirements, and survivability considerations
  • Experience with DevSecOps, CI/CD, automated testing, and Infrastructure-as-Code in secure environments
  • Experience with EMP or HEMP hardening, secure facility operations, and compliance with MIL-STD-188-125, MIL-STD-4023, ICD-705, and NISPOM
  • Ability to support RMF, cybersecurity engineering, cross domain solutions, and nuclear certification or surety processes
  • Secret clearance
  • Bachelor's degree

Nice If You Have:
  • Experience supporting Air Force, STRATCOM, or NC3 modernization programs
  • Experience with nuclear weapon system messaging formats, PAL considerations, SAASM or Type 1 crypto, or specialized NC3 communication types
  • Experience with mobile power generation, HVAC, water purification, secure communications, and CSfC solutions
  • Experience with C3BM, ABMS, or DAF Battle Network concepts to ensure NC3 alignment with broader enterprise C2 architectures and mission-thread integration
  • Knowledge of Zero Trust architectures and identity management in nuclear or special access environments
  • TS/SCI clearance
  • Bachelor's degree in Engineering, Physics, CS, or a related field
  • Systems Engineering, Cybersecurity, Cloud, or MBSE Certifications such as INCOSE, Security+, CISSP, AWS, Azure, SAFe, SysML, Cameo, or MagicDraw Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,900.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

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Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914