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Remote Cs Jobs in Worcester, MA (NOW HIRING)

Allego

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

Identifying gaps in CS knowledge and push to close those gaps by escalation to responsible parties ... Ability to work independently as part of a team that is largely remote * Bachelor's Degree ...

New

RevenueBase Inc

Customer Engineer

Waltham, MA · Remote

Prior founding CS or founding CE experience at an early-stage company Your First 90 Days: * Days 1 ... Fully remote-friendly team (East Coast / Boston preferred). * Direct collaboration with founders ...

GEI Consultants

Senior Structural Engineer

Franklin, MA · On-site +1

$100K - $160K/yr

... two days remote). Dams in our clients' portfolios are in some of the most spectacularly scenic ... Our company culture is driven by our 4 Cs - we are Client-Centered, Curious, Collaborative, and ...

All JobsCs JobsRemote Cs JobsRemote Cs Jobs in Worcester, MA

Remote Cs information

See Worcester, MA salary details

$83.3K

$126.8K

$170.6K

How much do remote cs jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote cs in Worcester, MA is $126,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,800.00 and $143,200.00 per year, depending on experience, location, and employer.

What is a remote customer service job?

Remote customer service jobs are positions where employees provide support and assistance to customers from a location outside of a traditional office, typically from home. These roles involve communicating with customers via phone, email, chat, or social media to resolve issues, answer questions, and ensure customer satisfaction. Remote customer service representatives use various tools and software to access company information and assist clients efficiently. This type of job offers flexibility and can be found across many industries, including retail, technology, and finance.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, helpdesk ticketing systems, and online communication platforms is typically required. Outstanding candidates excel in empathy, patience, and self-motivation to manage remote work independently. These skills ensure effective customer support, satisfaction, and efficient resolution of issues in a remote environment.

What is the difference between Remote Cs vs Remote Customer Support Representatives?

AspectRemote CsRemote Customer Support Representatives
Required CredentialsCustomer service certifications, technical knowledgeBasic customer service skills, communication skills
Work EnvironmentHome office, flexible hours, tech-focusedHome office, shift-based, client-facing
Employer & Industry UsageTech companies, SaaS, e-commerceRetail, telecom, service industries
Search & Comparison IntentTechnical support, troubleshootingGeneral customer inquiries, order issues

Remote Cs roles typically involve technical support and troubleshooting, requiring specific certifications and technical skills. Remote Customer Support Representatives focus on general customer service, often with less technical training. Both work remotely but serve different industry needs and customer interactions.

How do remote customer service representatives effectively stay connected with their team and maintain productivity?

Remote Customer Service representatives typically use a combination of communication tools such as instant messaging platforms, video calls, and project management software to stay connected with their teams. Regular virtual meetings and daily check-ins help ensure everyone is aligned on goals and updates. To maintain productivity, clear performance metrics and self-management skills are essential, along with a supportive remote work culture that encourages collaboration. Many companies provide online training and resources to help remote agents succeed and feel engaged.
What job categories do people searching Remote Cs jobs in Worcester, MA look for? The top searched job categories for Remote Cs jobs in Worcester, MA are:
Remote Cs jobs near you
Infographic showing various Remote Cs job openings in Worcester, MA as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $126,754 per year, or $60.9 per hour.

Junior Support Engineer

Allego

Waltham, MA • On-site, Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

How you'll make a difference:

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer will provide second tier, technical support utilizing application expertise, exploration of system data, and technology stack.  You will also work closely with Product Managers, Developers, Dev Ops and other experts to troubleshoot and identify solutions for customers utilizing built-in functionality whenever possible, identifying alternative approaches when necessary, building a reproducible case for identifying bugs, or clarifying product enhancement requests. 

You will be integral to Allego's success through:

  • Investigating support incidents escalated from the internal Customer Success Team. Support may include data gathering and documenting for clear understanding of the reported problem. 
  • Reproducing or isolating possible culprits using log analysis, data review, testing in development environments, and working directly with the external customer 
  • Identifying gaps in CS knowledge and push to close those gaps by escalation to responsible parties and creation of documentation where appropriate 
  • Be the Intersection of product expertise and customer insights to understand what the product functionality is capable of and how the functionality is put into practice 
  • Be able to advise PM, developers or CS when necessary
  • Be a customer advocate by submitting and track bug remediation and/or functional enhancement on customer behalf

Requirements

The ideal candidate will have:

  • Knowledge of relational databases and understanding of SQL 
  • Familiarity with cloud services (AWS a strong plus)
  • Ability to develop documentation based on information from software developers to support Customer Success and customers
  • Ability to work independently as part of a team that is largely remote
  • Bachelor's Degree, certification in a related field or 2 years experience working in a technical support, help desk, or SAAS operation environment 

Benefits

Allego offers a competitive, comprehensive benefits package, available to full-time employees on day one:

  • Medical, dental, and vision coverage
  • Unlimited vacation
  • Paid parental leave
  • Health Reimbursement Account (HRA)
  • Flexible Spending Account (FSA)
  • 401(k) with company matching
  • Short & long-term disability, AD&D, and life insurance
  • Allego stock options

Compensation: $55,000 - $65,000

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