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Remote Cross Utilized Agent Jobs in Madison, WI (NOW HIRING)

Principal UiPath Solutions Architect

Verona, WI · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Agent Builder, IXP (including Document Understanding), AI Center, and other agentic features ... Drives cross-functional alignment on the most strategic, highest-stakes engagements. Executive ...

Remote Cross Utilized Agent information

See Madison, WI salary details

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How much do remote cross utilized agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote cross utilized agent in Madison, WI is $30.38, according to ZipRecruiter salary data. Most workers in this role earn between $23.75 and $39.95 per hour, depending on experience, location, and employer.

What is the difference between Remote Cross Utilized Agent vs Customer Service Representative?

AspectRemote Cross Utilized AgentCustomer Service Representative
CredentialsTypically requires customer service experience, basic computer skillsUsually requires similar customer service skills, sometimes specific industry certifications
Work EnvironmentRemote, often cross-industry, flexible schedulingRemote or on-site, industry-specific settings
Employer UsageUsed across multiple industries for versatile support rolesPrimarily in retail, telecom, or service sectors
Search & Comparison IntentHigh overlap in customer support roles, focus on versatilityFocused on specific industry customer support

The Remote Cross Utilized Agent is a versatile role handling customer support across various industries, often requiring broad skills and flexible scheduling. Customer Service Representatives tend to specialize in specific industries, with similar credential requirements. Both roles are remote-friendly, but the Cross Utilized Agent offers more cross-industry opportunities, making it ideal for those seeking diverse experience.

What are popular job titles related to Remote Cross Utilized Agent jobs in Madison, WI?

For Remote Cross Utilized Agent jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Remote Cross Utilized Agent jobs in Madison, WI look for?

The top searched job categories for Remote Cross Utilized Agent jobs in Madison, WI are:

Principal UiPath Solutions Architect

Naviant

Verona, WI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago


Job description

Are you ready to shape the automation and Agentic AI strategy for strategic enterprise accounts, setting the technical direction that elevates an entire practice?

At Naviant, our mission is to partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious: Reimagine work through automation, AI, and data, freeing people to focus on what truly matters.

We're looking for a Principal UiPath Solution Architect who operates as both a hands-on technical authority and a strategic advisor. In this role, you'll set the architectural vision for how UiPath's RPA platform converges with emerging Agentic AI technologies across our portfolio of strategic accounts, translating enterprise-level ambiguity into repeatable, scalable frameworks. You'll be the escalation point for the most complex architecture challenges, a mentor to other architects and senior developers, and a trusted voice with customer executives and Naviant leadership alike, shaping not just individual solutions but the direction of the Intelligent Automation practice itself.


Performance Objectives – What You Will AccomplishFirst 30 Days: Getting Grounded
  • Serve in a senior-level capacity across one or more strategic automation engagements, leveraging UiPath Studio and Orchestrator, and bringing substantial experience across relevant enterprise capabilities such as Maestro, Agent Builder, IXP (including Document Understanding), AI Center, and other agentic features

  • Assess and validate enterprise architecture decisions across infrastructure, network, and security for UiPath environments, flagging risk and scalability gaps early.

  • Define enterprise-grade solution architecture spanning UiPath products, APIs, and integrations with ERPs, CRMs, and EHRs, ensuring alignment with both customer and Naviant technical standards

  • Evaluate architecture diagrams, solution design documents, and data flow standards across multiple engagements, and develop a plan to address methodology gaps

  • Engage directly in the most technically demanding areas of solution design, using UiPath Studio, AI Center, and Agentic AI tooling

  • Provide architectural oversight and resolve technical roadblocks for development teams across concurrent, large-scale solutions

At 90 Days and Beyond: Driving Impact: Taking Ownership
  • Serve as the principal driver of continuous improvement and technical maturity across the Intelligent Automation practice

  • Mentor and develop architects and senior developers, elevating the technical capability of the broader team

  • Lead the most strategic customer engagements end-to-end, serving as the senior technical voice in pre-sales, executive briefings, and renewals

  • Represent Naviant's point of view externally through thought leadership, industry events, and engagement with the broader UiPath ecosystem


Competencies – Key Skills & Experience We're Looking For

Enterprise Automation Architecture & Agentic AI

Sets the architectural vision for scalable, enterprise-grade automation solutions across UiPath and the broader AI ecosystem. Establishes standards for determining when to use AI agents, deterministic automation, APIs, business rules, or human decision-making, and for designing governed agentic workflows that integrate agents, robots, systems, and people.

Technical Depth & Infrastructure Authority

Brings deep, hands-on expertise in VB.NET, C#, and Python, paired with the judgment to evaluate infrastructure, network, and security decisions at an enterprise scale. Serves as the escalation point for the most complex technical and architectural challenges.

Practice Leadership & Mentorship

Elevates the capability of the broader team by mentoring architects and senior developers, setting technical standards, and modeling accountability and excellence. Drives cross-functional alignment on the most strategic, highest-stakes engagements.

Executive Communication & Trusted Advisory

Translates complex technical strategy into actionable terms for executives and stakeholders. Builds durable trust with customer leadership and functions as a senior, credible voice in pre-sales, renewals, and strategic planning.

Industry Authority & Strategic Vision

Translates complex technical strategy into actionable terms for executives and stakeholders. Builds durable trust with customer leadership and functions as a senior, credible voice in pre-sales, renewals, and strategic planning.


Perks and Benefits – How We Take Care of Our Team

At Naviant, we believe in taking care of our people, both professionally and personally. As a fully remote company, we offer an engaging and supportive culture that prioritizes work-life balance.

Our Benefits:
  • Comprehensive Health, Dental, & Vision Insurance

  • Employer Paid Disability & Life Coverage

  • 401k & Match Program

  • Generous Paid Time Off

  • Flex Spending Plans & Dependent Care

Other Valuable Perks:
  • Monthly Home Office Allowance

  • Volunteer Time Off

  • Charitable Giving Program

  • Lifestyle Spending Account

  • Employee Assistance Program, Parent Program, Wellness Initiatives, Virtual Gatherings, Employee Discount Program, Annual In-Person Celebration Week, and more!

Employees must reside in the U.S. and be authorized to work in the U.S.
Sponsorship is not provided.

Naviant is an Equal Opportunity and E-Verify employer seeking a diverse and talented workforce.
E-Verify Notice

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