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How much do remote crisis jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote crisis in Florida is $16.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Crisis Counselor, and why are they important?

To thrive as a Remote Crisis Counselor, you need a background in psychology, counseling, or social work, often supported by relevant degrees or certifications. Familiarity with crisis intervention models, secure communication platforms, and documentation systems is typically required. Strong active listening, empathy, and emotional resilience are essential soft skills for building trust and supporting individuals in distress. These abilities are crucial for providing effective, timely support to clients in crisis while maintaining confidentiality and professionalism in a remote environment.

What are some common challenges faced by professionals in remote crisis intervention roles, and how can they be managed?

Remote crisis intervention professionals often face challenges such as building rapport with clients without face-to-face interaction, managing high-stress situations from a distance, and maintaining clear communication across digital platforms. To manage these challenges, it's important to leverage strong active listening skills, use secure and reliable communication tools, and participate in regular team debriefings for support. Additionally, setting clear boundaries and having access to supervision or peer support can help maintain personal well-being and effectiveness in the role.

What are remote crisis jobs?

Remote crisis jobs involve providing support, intervention, and assistance to individuals experiencing emotional, psychological, or situational crises, all through remote means such as phone, video calls, or online chat. Professionals in these roles may work as crisis counselors, hotline operators, or support specialists for organizations, nonprofits, or healthcare providers. They assess clients' needs, offer immediate emotional support, provide resources, and may help develop safety plans. Working remotely allows these professionals to reach a broader population, including those in rural or underserved areas.

What is the difference between Remote Crisis vs Remote Mental Health Counselor?

AspectRemote CrisisRemote Mental Health Counselor
Required CredentialsCertification in crisis intervention, CPR, or first aid; sometimes a license depending on jurisdictionLicensed mental health counselor (LMHC), LPC, or similar license; master's degree in counseling or psychology
Work EnvironmentHotline centers, online chat platforms, emergency response teamsPrivate practice, clinics, telehealth platforms, community agencies
Employer & Industry UsageNonprofits, healthcare providers, crisis centersHealthcare organizations, mental health clinics, private practices
Common Search & Comparison IntentUnderstanding crisis intervention roles, emergency supportProviding ongoing mental health therapy, counseling services

Remote Crisis roles focus on immediate intervention during emergencies, requiring crisis management certifications. Remote Mental Health Counselors provide ongoing therapy, needing licensure and advanced degrees. Both work remotely but serve different client needs within the mental health field.

What are the most commonly searched types of Crisis jobs in Florida? The most popular types of Crisis jobs in Florida are:
What are popular job titles related to Remote Crisis jobs in Florida? For Remote Crisis jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Crisis jobs in Florida look for? The top searched job categories for Remote Crisis jobs in Florida are:
What cities in Florida are hiring for Remote Crisis jobs? Cities in Florida with the most Remote Crisis job openings:
Remote Crisis jobs near you
Infographic showing various Remote Crisis job openings in Florida as of May 2026, with employment types broken down into 1% Internship, 1% As Needed, 52% Full Time, 35% Part Time, 1% Temporary, and 10% Contract. Highlights an 38% Physical, 1% Hybrid, and 61% Remote job distribution, with an average salary of $33,422 per year, or $16.1 per hour.
Licensed Crisis Counselor - Fully Remote in Boca Raton, FL

Licensed Crisis Counselor - Fully Remote in Boca Raton, FL

PROTOCALL SERVICES INC.

Boca Raton, FL • Remote

$28.55 - $32.55/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 27 days ago

Job description

 

Education (one of the following required):

  • MSW, PsyD, or PhD in a behavioral health field, OR
     
  • M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
     

Licensure (must reside in FL and hold one of the following):

  • PMHC
  • PSW
  • PMFT
  • PLP
  • LMHC
  • LCSW
  • LMFT
  • LP
  •  

Licensure Requirements: Licensure must be active and in good standing  

Location Requirements: Remote, Florida residency required 

Benefits
  • Comprehensive medical, dental, and life insurance
     
  • 401(k) program with company match
     
  • Company-matched student loan repayment program
     
  • Short- and long-term disability (STD/LTD)
     
  • Employee Assistance Program (EAP)
     
  • Accrued PTO (earn up to 4 weeks in your first year)
     
  • Opportunities for professional growth and advancement

Compensation & Incentives

In addition to base hourly pay, our crisis counselors are eligible for the following incentives:

  • + $1.00/hour -  Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
     
  • + $1.00/hour -  for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.
Who We Are

Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being.

We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.

About the Role

As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.

Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
     
  • Build rapport, actively listen, and foster client engagement.
     
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
     
  • Provide resources, coping strategies, referrals, and safety planning.
     
  • Intervene appropriately in emergent situations.
     
  • Maintain accurate, timely, and clinically sound documentation.
     
  • Multitask effectively while navigating multiple software systems.
     
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.  
What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday–Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
     
  • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.
     


Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment. 

Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

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