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Remote Crisis Counselor Jobs in Silver Spring, MD

Maximus

Community Resource Provider (Remote)

VA · On-site +1

$40K - $49K/yr

General information Job Posting Title Community Resource Provider (Remote) Date Tuesday, August 4, ... Counselors, Personal Financial Counselors, and the Military Crisis Line. - Coordination and ...

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Remote Crisis Counselor information

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$14

$24

$33

How much do remote crisis counselor jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote crisis counselor in Silver Spring, MD is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $28.08 per hour, depending on experience, location, and employer.

What is a remote crisis counselor?

A Remote Crisis Counselor provides support and guidance to individuals experiencing emotional distress or crisis, typically through phone, chat, or video communication. They assess situations, offer coping strategies, and connect individuals with resources or emergency services if needed. This role requires strong listening skills, empathy, and the ability to remain calm under pressure. Crisis counselors often work for helplines, mental health organizations, or disaster response services.

What does a remote crisis counselor do?

A typical day for a Remote Crisis Counselor involves responding to calls, texts, or online messages from individuals experiencing personal crises, assessing their needs, and providing immediate emotional support and safety planning. Counselors often collaborate virtually with supervisors or multidisciplinary teams to ensure clients receive the best care and may document each interaction in secure systems for confidentiality and follow-up. Work shifts can vary, including evenings, overnights, or weekends, depending on the organization's coverage needs. The remote environment offers flexibility but also requires strong self-motivation, adherence to protocols, and ongoing communication with team members.

What skills and qualifications are needed to be a remote crisis counselor?

To thrive as a Remote Crisis Counselor, you need a background in psychology, social work, or counseling, often supported by a relevant degree, crisis intervention training, and sometimes licensure or certification. Familiarity with secure telecommunication platforms, case management software, and confidentiality protocols is crucial. Outstanding active listening, empathy, cultural sensitivity, and the ability to remain calm under pressure are key soft skills for this role. These abilities help ensure effective support for individuals in crisis, maintaining both their safety and the quality of care delivered remotely.

What are the most commonly searched types of Crisis Counselor jobs in Silver Spring, MD?

The most popular types of Crisis Counselor jobs in Silver Spring, MD are:

What are popular job titles related to Remote Crisis Counselor jobs in Silver Spring, MD?

For Remote Crisis Counselor jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote Crisis Counselor jobs in Silver Spring, MD look for?

The top searched job categories for Remote Crisis Counselor jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Crisis Counselor jobs?

Cities near Silver Spring, MD with the most Remote Crisis Counselor job openings:

Remote Crisis Counselor jobs near you
Infographic showing various Remote Crisis Counselor job openings in Silver Spring, MD as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,415 per year, or $24.7 per hour.

Quality Assurance Coordinator (11509)

Baltimore Crisis Response, INC

Baltimore, MD • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Quality Assurance Coordinator  
Remote (Must reside in Maryland)
$55,000 - $60,000 Salaried
Full-time| Shifts: 8:00AM-4:00PM| Monday-Friday

Help Clients Begin Their Path to Recovery.

Provide behavioral health and substance use counseling services that support clients during treatment, including assessment, counseling, and care planning.

About Us

CarePoint Response, Inc. (CPR) is a nonprofit organization providing behavioral health crisis response services in Baltimore, including telephone crisis support, mobile crisis response teams, residential crisis services, and medical detoxification services. Since 1992, CPR has provided behavioral health crisis intervention and substance use treatment services for individuals experiencing mental health or substance use crises in Baltimore.

The Opportunity

We are seeking a Quality Assurance (QA) Coordinator to support quality improvement, compliance monitoring, and performance evaluation initiatives within CarePoint Response’s Mobile Response Services program. The Mobile Response Services program includes 24/7 Mobile Response Teams, the Opioid Outreach and Stabilization Services program, and the Crisis Response Team in collaboration with the Baltimore City Police Department. In this role, you will conduct chart audits, operational reviews, and compliance assessments to ensure adherence to organizational policies, regulatory requirements, and industry best practices. You will assist with the development, implementation, and maintenance of quality assurance processes, procedures, and standard operating procedures while analyzing data to identify trends and opportunities for improvement. The QA Coordinator will collaborate with program leadership and multidisciplinary staff, including therapists and peer support specialists, to support training initiatives, enhance service delivery, promote continuous quality improvement, and ensure the provision of high-quality mobile response services.

Essential Functions

  • Develop, implement, and maintain quality assurance processes and procedures.
  • Monitor day-to-day operations for compliance with internal and external standards.
  • Conduct regular audits and assessments to evaluate quality performance.
  • Assist in writing, revising, monitoring the department’s SOPs, and quality documentation.
  • Collaborate with various departments to support continuous improvement efforts.
  • Maintain detailed and accurate records related to audits, reviews, and inspections.
  • Provide training and guidance to staff on quality standards and best practices.
  • Stay current with industry regulations and quality trends.
  • Collaborate with the Senior Director of Mobile Response and Mobile Response Directors and Supervisors to identify training needs.

Qualifications

  • Education & Credentials: Bachelor’s Degree
  • Experience:
  • Bachelor’s degree in human services, Business Administration, or related field.
  • Experience with regulatory compliance standards relevant to your industry (e.g., CARF,, JACO, AAS, HIPAA, etc.).   
  • Skills & Requirements:
    • Valid and unrestricted driver’s license, Required
    • Proficiency with Microsoft Office Suite Products, Required

Why Join CarePoint Response

Make a direct impact in clients’ recovery journey.
Medical, Dental, and Vision Insurance.
403(b) Retirement Plan.
Generous PTO – Vacation, Sick, Personal, and Holidays.
Tuition Reimbursement & Professional Development Support.
Be part of an innovative, mission-driven team transforming behavioral health care.

Apply