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Remote Credit Counselor Jobs in Spring Hill, FL (NOW HIRING)

icba

COLLECTIONS COUNSELOR

Tampa, FL · Remote

$16 - $20.75/hr

This is a remote opportunity. If living outside of the area, travel expectations would be at least ... Comply with appropriate regulations (i.e., Fair Debt Collection Practices Act [FDCPA], Fair Credit ...

All JobsCredit Counselor JobsRemote Credit Counselor JobsRemote Credit Counselor Jobs in Spring Hill, FL

Remote Credit Counselor information

See Spring Hill, FL salary details

$16

$21

$31

How much do remote credit counselor jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote credit counselor in Spring Hill, FL is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $22.45 per hour, depending on experience, location, and employer.

What is the difference between Remote Credit Counselor vs Remote Debt Specialist?

AspectRemote Credit CounselorRemote Debt Specialist
CredentialsCredit counseling certification, financial counseling backgroundDebt management or financial counseling certification
Work EnvironmentRemote, client-facing, counseling sessionsRemote, client support, debt resolution
Employer & IndustryNon-profit agencies, credit counseling firmsDebt relief companies, financial services
Search & ComparisonOften compared for financial advisory rolesCompared for debt resolution roles

Remote Credit Counselors and Remote Debt Specialists both work remotely in financial services, focusing on helping clients manage debt. While they share similar credentials and work environments, Credit Counselors primarily provide financial education and budgeting advice, whereas Debt Specialists focus on debt resolution and negotiating settlements. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What is a remote credit counselor?

Remote credit counselors are financial professionals who provide advice and assistance to individuals seeking to manage their debt, improve credit scores, and develop better financial habits—all through virtual means such as phone calls, video conferencing, or online platforms. They assess clients' financial situations, create personalized debt management plans, and offer guidance on budgeting and credit usage. Working remotely allows them to help clients from various locations without the need for in-person meetings.

What challenges do remote credit counselors face and how can they overcome them?

Remote credit counselors often face challenges such as building rapport with clients over the phone or video calls, managing sensitive financial information securely, and staying updated on changing credit regulations. To overcome these, counselors can use empathetic communication techniques, follow strict data security protocols, and participate in ongoing professional development. Strong organizational skills and regular collaboration with team members through virtual meetings also help maintain high service standards and client trust.

What skills and qualifications are needed to be a remote credit counselor?

To thrive as a Remote Credit Counselor, you need a solid understanding of consumer credit, debt management, and relevant financial regulations, typically supported by a degree in finance or a related field. Familiarity with credit counseling software, CRM systems, and certification from organizations like the NFCC or FCAA is highly valuable. Outstanding communication, empathy, and problem-solving abilities help build trust and effectively guide clients through financial challenges. These skills and qualifications are crucial for delivering accurate advice, maintaining client relationships, and ensuring regulatory compliance in a virtual environment.

How much do certified remote credit counselors make?

Certified remote credit counselors typically earn between $40,000 and $60,000 annually, depending on experience, certifications, and employer. Salaries can vary based on location, organization size, and whether they work independently or for a nonprofit or financial institution.

What are popular job titles related to Remote Credit Counselor jobs in Spring Hill, FL?

For Remote Credit Counselor jobs in Spring Hill, FL, the most frequently searched job titles are:

What cities near Spring Hill, FL are hiring for Remote Credit Counselor jobs?

Cities near Spring Hill, FL with the most Remote Credit Counselor job openings:

Remote Credit Counselor jobs near you

COLLECTIONS COUNSELOR

icba

Tampa, FL • Remote

$16 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

TCM Bank is in Tampa, FL. This is a remote opportunity. If living outside of the area, travel expectations would be at least 4 times (overnight travel) per year. Qualified candidates located in the states where we do business will be considered: AL, AZ, DC, FL, GA, IA, KY, MA, MD, MI, MO, NE, NC, OH, PA, SC, TX, & VA.

SUMMARY:

The Collections Counselor is responsible for collections and performance monitoring (via alerts supplied by a third-party vendor) of the Bank's small business credit card portfolio.  This role is designed to be consultative to the customer with collection of the delinquency a natural outgrowth of these consultative efforts.  The position also performs collection related duties including, but not limited to, daily interaction with outsourced collection vendors, assisting on the collection efforts of late-stage consumer and business delinquencies, and processing of requests for hardships/workouts.  Work requires judgment, initiative, tact, and compliance with all applicable laws and regulations. Procedures are generally well defined; supervision is received in policy and interpretive matters.

DUTIES & RESPONSIBILITIES:

  1. Manages inbound and outbound calls and communications related to small business accounts, which includes determining reasons for delinquency and establishing payment plans to cure account delinquencies.
  2. Establish and maintain rapport with habitually delinquent small business cardholders. and/or accounts in hardship/workout programs. 
  3. Tactfully educate the cardholder while providing long term solutions to delinquency.
  4. Use problem solving techniques to help overcome cardholder objections.
  5. Negotiate suitable pay arrangements while stressing urgency and follow up as needed.
  6. Assist in the collection efforts of late-stage consumer delinquencies as needed.
  7. Perform monthly reconciliations on invoices presented by outside collection and/or recovery agencies (consumer and small business related).
  8. Work with AVP Collections to continually refine the performance monitoring tools used on the small business card portfolio.
  9. Adhere to Collection Policies and follow established procedures (i.e., Collection, Operating, Recovery, etc.).
  10. Comply with appropriate regulations (i.e., Fair Debt Collection Practices Act [FDCPA], Fair Credit Reporting Act [FCRA], and Equal Credit Opportunity Act - a.k.a. REG. B [ECOA], Service Members Civil Relief Act [SCRA], Bankruptcy Reform Act [BRA], etc.).
  11. Leverage Agent Bank Relationship where appropriate to achieve success in collection efforts.
  12. Keep current with the activities and pronouncements of the CFPB and ensure that the Bank's collection activities foster compliance with these activities/pronouncements.
  13. Assists in the completion of vendor research requests.
  14. Other duties as assigned.

 

QUALIFICATIONS:

  • High School Diploma or its equivalent. Some college experience preferred.
  • Minimum of 3 to 5 years work experience in a general business atmosphere with a focus on customer service and collections.
  • Experienced in delivering a high level of customer service using effective professional communication skills.
  • Above average understanding of and work experience within the financial services industry is strongly preferred.
  • Must have intermediate skills in Excel, Word, and Outlook.
  • Physical Requirements: None
  • Highly organized with excellent attention to detail; effective interpersonal skills; timely completion of all tasks.

TCM Bank, N.A. embraces the diversity of its applicants and employees and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by applicable law.

The actual compensation offered to the candidate will be finalized at the offer and may be above or below the posted range due to skill level, experience, industry-specific knowledge, education/certifications, etc.  The offer rate represents one component of TCM Bank's total compensation package.  Employees will also receive several benefits as listed below.  Other compensation for this position may include bonus eligibility in the TCM Bank Annual Bonus Plan.
Benefits Offered:

  • Competitive medical, dental and vision benefits
  • 401(k) and Roth 401(k) retirement plans with company match
  • Flexible spending accounts (medical and dependent care)
  • Company-paid parental leave
  • Educational assistance
  • Company-paid continuing education credits 
  • Paid employee assistance program
  • 12 paid holidays, including (3) Paid Employee Appreciation days each year, (2) Celebrate You Days for your Birthday & Anniversary, and company events. (More than your average company!)
  • Multiple time-off options for vacation, volunteering, or caring for yourself or loved ones.

TCM Bank is in Tampa, FL. This is a remote opportunity. If living outside of the area, travel expectations would be at least 4 times (overnight travel) per year. Qualified candidates located in the states where we do business will be considered: AL, AZ, DC, FL, GA, IA, KY, MA, MD, MI, MO, NE, NC, OH, PA, SC, TX, & VA or will be willing to relocate (TCM does not provide relocation).

No sponsorships available for this position. 

Principals Only. No Agencies Please.

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