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Remote Conversation Design Jobs in New York (NOW HIRING)

ACC Premiere

Remote Conversational Designer

North Bergen, NJ · On-site +1

$40K - $50K/yr

Key responsibilities include mapping conversation flows, writing dialogue scripts, and testing user ... Seamless Escalation: Design smooth transition flows from automated BOTs to live human support ...

New

Mondo

Product Designer

Manhattan, NY · Remote

$48 - $52/hr

Product Designer, Remote. Start date is ASAP for this contract position. Job Title: Product ... Design new features in Figma, including dashboards, charts, forms, and data visualizations

TixTrack

Sr. Platform Engineer (Remote - US)

Manhattan, NY · On-site +1

$115K - $157K/yr

You consider production observability in every conversation about performance you have. You seek to ... What You'll Do * Design, implementation, and evolution of reliable, scalable platform ...

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Remote Conversation Design information

What is remote conversation design?

Remote conversation design is the process of creating, testing, and refining conversational interfaces—like chatbots or voice assistants—while working from a location outside of a traditional office. Conversation designers use tools to develop natural, user-friendly interactions that help users achieve their goals efficiently. This role often involves collaboration with developers, UX designers, and clients through virtual meetings and digital platforms. Remote conversation designers need strong communication skills, creativity, and expertise in language and user experience.

How does a remote conversation designer typically collaborate with product and engineering teams?

As a remote conversation designer, you’ll frequently partner with product managers, engineers, and UX researchers to create seamless conversational experiences. Collaboration usually involves regular video meetings, shared design tools, and asynchronous feedback cycles to ensure alignment on user flows and technical constraints. Clear documentation and proactive communication are essential for bridging the remote gap, allowing you to iterate quickly and address feedback efficiently. You may also participate in virtual workshops or design sprints to co-create solutions and refine conversational logic.

What are the key skills and qualifications needed to thrive as a remote conversation designer?

To thrive as a Remote Conversation Designer, you need expertise in linguistics, UX writing, and user experience design, often supported by experience in designing chatbots or voice assistants. Familiarity with tools like Dialogflow, Voiceflow, or Botpress, and knowledge of prototyping and analytics platforms are typically required. Strong soft skills include empathy, creative problem-solving, and clear communication to effectively capture user intent and collaborate with cross-functional teams. These skills ensure engaging, user-friendly conversational interfaces that meet both business and user needs in a remote work setting.
What are the most commonly searched types of Conversation Design jobs in New York? The most popular types of Conversation Design jobs in New York are:
What are popular job titles related to Remote Conversation Design jobs in New York? For Remote Conversation Design jobs in New York, the most frequently searched job titles are:
What job categories do people searching Remote Conversation Design jobs in New York look for? The top searched job categories for Remote Conversation Design jobs in New York are:
What cities in New York are hiring for Remote Conversation Design jobs? Cities in New York with the most Remote Conversation Design job openings:
Remote Conversation Design jobs near you
Infographic showing various Remote Conversation Design job openings in New York as of August 2026, with employment types broken down into 1% Internship, 84% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution.

Remote Conversational Designer

ACC Premiere

North Bergen, NJ • On-site, Remote

$40K - $50K/yr

Other

Posted 2 days ago

New

Job description

Remote Conversational Designer
We are seeking a Conversational Designer to build, launch, and optimize our next-generation customer service virtual assistants.
You will support multiple clients/brands turning complex customer service workflows into helpful, empathetic, and efficient automated conversations in the voice of each brand.
Key responsibilities include mapping conversation flows, writing dialogue scripts, and testing user interactions.
**This is a remote position, but if you live within driving distance of one of our locations, you may be required to come into the office on occasion. This will be discussed with candidates that this applies to.**
Key Responsibilities
  • Map Service Journeys: Transform complex support policies (e.g., returns, complaints, troubleshooting) into intuitive, branching conversation flows.
  • Write Brand-Aligned Scripts: Draft clear, concise, and empathetic dialogue for web chatbots, mobile apps, and AI Agent systems.
  • Train NLP Models: Partner with data teams to identify user intents, map training phrases, and reduce BOT misunderstanding rates.
  • Optimize Containment Rates and Escalation Protocols: Analyze chat transcripts to find drop-off points and continuously improve self-service and escalation resolution metrics.
  • Seamless Escalation: Design smooth transition flows from automated BOTs to live human support agents when complex issues arise.

Qualifications & Experience
  • Experience: 3+ years in UX writing, conversational design, BOT design or customer service content strategy.
  • Industry Knowledge: Deep understanding of customer support metrics like First Contact Resolution (FCR) and Customer Satisfaction (CSAT).
  • Communication: Ability to balance business logic with a user-first, empathetic tone.

Must be authorized to work in the US - No sponsorship available at this time.
EEO Statement:
ACC Premiere is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

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