ZipRecruiter

Log In

2

Remote Control Operator Jobs in Washington, DC (NOW HIRING)

asrcfh

Google Administrator (Remote)

Reston, VA · Remote

Develop and maintain system documentation, standard operating procedures (SOPs), and knowledge base ... Familiarity with cloud security principles, including access control, data protection, and ...

asrcfh

Google Administrator (Remote)

Reston, VA · Remote

Develop and maintain system documentation, standard operating procedures (SOPs), and knowledge base ... Familiarity with cloud security principles, including access control, data protection, and ...

next page

Showing results 1-20

People also search for

All JobsRemote Control Operator JobsRemote Control Operator Jobs in Washington, DC

Remote Control Operator information

See Washington, DC salary details

$13

$27

$43

How much do remote control operator jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote control operator in Washington, DC is $27.90, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $31.59 per hour, depending on experience, location, and employer.

What is a Remote Control Operator job?

A Remote Control Operator is responsible for operating machinery, equipment, or systems from a remote location using specialized controls. This role is commonly found in industries such as transportation, manufacturing, and broadcasting, where remote operation enhances safety and efficiency. Duties may include monitoring system performance, troubleshooting issues, and ensuring smooth operations. Strong technical skills and attention to detail are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Control Operator position, and why are they important?

To excel as a Remote Control Operator, you need keen hand-eye coordination, mechanical aptitude, and experience with remote operation systems, usually supported by a high school diploma or equivalent technical training. Familiarity with remote-control technologies, such as radio-control transmitters, programmable logic controllers (PLCs), or specific machinery software, may be required, along with relevant safety certifications. Strong attention to detail, clear communication, and the ability to remain calm under pressure are valuable soft skills in this role. These competencies are essential for ensuring operational accuracy, safety, and effective teamwork in high-stakes environments.

What are the typical work environments and team structures for Remote Control Operators?

Remote Control Operators typically work in industrial, construction, transportation, or entertainment settings, operating equipment like cranes, drones, vehicles, or machines from a distance. The role often involves working as part of a coordinated team alongside on-site engineers, safety personnel, and supervisors to ensure smooth and safe operations. Operators may work in control rooms, on-site trailers, or designated operational areas, and shifts can vary depending on project demands. Collaboration, adherence to safety protocols, and real-time communication are key aspects of the daily workflow for this position.
More about Remote Control Operator jobs
What are popular job titles related to Remote Control Operator jobs in Washington, DC? For Remote Control Operator jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Remote Control Operator jobs in Washington, DC look for? The top searched job categories for Remote Control Operator jobs in Washington, DC are:
Remote Control Operator jobs near you
Quality Control Lead / Project Manager I

Quality Control Lead / Project Manager I

Aretec Inc

Ashburn, VA • Remote

Full-time

Posted 7 days ago

Job description

Quality Control Lead / Project Manager I

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Day shift; flexibility required to support quality assurance across shifts

Employment Type: Full‑time

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success.

Position Summary

Aretec is seeking a Quality Control Lead / Project Manager I to lead quality assurance activities for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role is responsible for developing and executing quality control processes that ensure consistently high levels of customer service, adherence to performance standards, and continuous service improvement across all TSD task areas. The ideal candidate is detail‑oriented, analytical, and experienced in service desk quality monitoring and performance evaluation.

What You'll Do

  • Develop, maintain, and enforce the Quality Control Standard Operating Procedure (SOP) detailing processes and procedures for delivering and sustaining high‑quality service desk operations.
  • Monitor and ensure service desk staff provide polite, professional, and effective customer service across all interaction channels.
  • Conduct quality monitoring and evaluations of calls, chats, emails, self‑service tickets, and major incident records in accordance with Addendum A scoring criteria.
  • Ensure a minimum of 25 interactions are reviewed monthly for each task area, including Tier 1 Phone/Chat, Tier 1 Email/Self‑Service, Advanced Support, and ASD.
  • Score interactions across four quality categories: Interaction, Support, Documentation, and Assignment/Resolution.
  • Track, analyze, and report quality scores against the ≥90% Acceptable Quality Level (AQL) target.
  • Identify performance trends and drive continual service improvement initiatives based on AQL analysis and customer feedback.
  • Review and respond to customer satisfaction survey results and incorporate feedback into improvement plans.
  • Investigate and remediate complaints from customers and internal/external support groups.
  • Support the Process, Procedure, and Operations Deep Dive activities, including Phase 1 (Ticket Review/Findings) and Phase 3 (Evaluation).

Required Qualifications

  • In‑depth knowledge of IT service desk and customer support best practices.
  • Minimum 3 years of experience performing quality control or quality assurance functions in any professional environment.
  • Strong analytical, reporting, and documentation skills, with attention to detail.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • HDI Quality Assurance Reviewer or similar quality‑focused certification.
  • ITIL Foundation certification.
  • Experience using contact center quality monitoring tools and methodologies.
  • Prior CBP or DHS quality control or service desk experience.
  • Experience with ServiceNow reporting and analytics.
  • Six Sigma or Lean process improvement experience.

Why Join Aretec