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Remote Contact Center Jobs in Woonsocket, RI (NOW HIRING)

ABB

Data Center COE Service Site Manager

RI · Remote

This role is the primary onsite contact for the client , commissioning firms, contractors, and ... Remote in the US #LI- Remote This role is contributing to the Electrification Service Data Center ...

Bcbsri

Senior Salesforce QA Analyst

Providence, RI · On-site +1

$93K - $140K/yr

It's why we offer flexible work arrangements that include remote and hybrid opportunities and paid ... batch, contact center, document management, identity, reporting, and downstream integration ...

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$5

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How much do remote contact center jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote contact center in Woonsocket, RI is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.41 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are popular job titles related to Remote Contact Center jobs in Woonsocket, RI?

For Remote Contact Center jobs in Woonsocket, RI, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in Woonsocket, RI look for?

The top searched job categories for Remote Contact Center jobs in Woonsocket, RI are:

What cities near Woonsocket, RI are hiring for Remote Contact Center jobs?

Cities near Woonsocket, RI with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Woonsocket, RI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $34,016 per year, or $16.4 per hour.

Customer Service Rep - Senior

Tailored Management

Warwick, RI • Remote

$20/hr

Contractor

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

Customer Care Advocate

Location: Warwick, RI
Pay Rate: $20.00/hour on W2
Start Date: September 28, 2026
Contract:6+ Month Contract (Potential Extension & Conversion)
Benefits: Weekly Pay | Health, Dental & Vision Insurance Available

Position Overview

MetLife is seeking Customer Care Advocates to join its Global Customer Solutions & Operations (GCSO) team. In this fully remote role, you will provide exceptional inbound customer support by assisting customers with insurance products, claims, billing, enrollments, and policy-related inquiries. The ideal candidate is customer-focused, empathetic, and enjoys solving problems while delivering an outstanding service experience.

Basic Qualifications
  • Minimum 2 years of customer service experience.
  • High School Diploma or GED required.
  • Ability to work a flexible schedule between 8:00 AM 8:00 PM EST, Monday through Friday, including overtime and schedule changes based on business needs.
  • Strong computer, multitasking, and communication skills.
  • Ability to work independently in a remote environment.
Key Responsibilities
  • Handle inbound customer calls and emails regarding insurance products and benefit plans.
  • Research policy information, claims, billing, enrollments, and plan details.
  • Process customer transactions accurately and route complex requests to the appropriate departments.
  • Deliver exceptional customer service through active listening, empathy, and effective communication.
  • Navigate multiple computer systems while documenting customer interactions.
  • Assist customers with Accident, Critical Illness, Hospital Indemnity, Group Accident, and Retiree Dental benefits.
  • Support customer service campaigns and ensure timely follow-up on customer requests.
  • Maintain professionalism while meeting quality, productivity, and customer satisfaction goals.
  • Participate in training and continuous improvement initiatives.
Preferred Qualifications
  • Previous Call Center experience.
  • Insurance or Financial Services experience.
  • Experience with claims, benefits, or policy administration.
  • Some college coursework, trade school, or professional certification.
  • Strong analytical, problem-solving, and keyboarding skills.
  • Excellent verbal and written communication skills with a customer-first mindset.
Ideal Candidate
  • Passionate about helping customers and resolving issues.
  • Strong active listening and interpersonal skills.
  • Comfortable working in a fast-paced, high-volume contact center.
  • Able to multitask across multiple computer systems while maintaining accuracy.
  • Professional, dependable, and committed to delivering an exceptional customer experience.
#TMCA
Tailored Management logo

About Tailored Management

Sourced by ZipRecruiter

Tailored Management is a premier staffing firm headquartered in Columbus, Ohio, United States. The company, functioning from its official website tailoredmanagement.com, operates within the Staffing and Recruiting industry. With a business model predicated on connecting the world's most prestigious companies with top talent for each specific hiring need, Tailored Management is a recognized titan within the industry. Since its establishment, the company has consistently focused on custom-fit, business-centric solutions which make it a trusted partner for clients ranging from Fortune 500 to small, tech start-ups. The core mission of Tailored Management is to 'transform staffing into a proactive, strategic partnership that fuels growth and success.'

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbus, OH, US

Year founded

1968

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