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Remote Contact Center Jobs in New Port Richey, FL

USAA

Mortgage Loan Officer - Contact Center

Tampa, FL · On-site +1

$45K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Experience driving mortgage sales in a fast-paced, high-volume contact center * 2+ years of sales ...

USAA

Mortgage Loan Officer - Contact Center

Tampa, FL · On-site +1

$45K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Experience driving mortgage sales in a fast-paced, high-volume contact center * 2+ years of sales ...

C4 Technical Services

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Member Services Specialist - Remote

Tampa, FL · Remote

$18/hr

Remote (Work From Home) Job Type: Full-Time, Seasonal Contract Duration: Approximately 5 Months ... Contact center or call center experience. * Healthcare, Pharmacy Benefit Management (PBM), or ...

Imagenet

Claims Examiner - Remote

Tampa, FL · Remote

This is a fully remote position Work Hours:Pacific Time Zone We are looking for Experienced Claims ... contact center, member communications, and related administrative functions. By combining ...

Imagenet

Claims Examiner - Remote

Tampa, FL · On-site +1

Claims Examiner - Remote Job Type: Full-time Work Setup: This is a fully remote position Work Hours ... contact center, member communications, and related administrative functions. By combining ...

Telecom, Inc.

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Experienced B2C Financial Appointment Setters - REMOTE WORK

Tampa, FL · Remote

$24/hr

S.-based contact center company providing professional sales, customer care, lead generation, and appointment-setting services for businesses across a wide range of industries. Founded in 1993 ...

New

Telecom, Inc.

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Experienced B2C Financial Appointment Setters - REMOTE WORK

Tampa, FL · Remote

$24/hr

S.-based contact center company providing professional sales, customer care, lead generation, and appointment-setting services for businesses across a wide range of industries. Founded in 1993 ...

New

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How much do remote contact center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote contact center in New Port Richey, FL is $15.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $17.12 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are the most commonly searched types of Contact Center jobs in New Port Richey, FL?

The most popular types of Contact Center jobs in New Port Richey, FL are:

What are popular job titles related to Remote Contact Center jobs in New Port Richey, FL?

For Remote Contact Center jobs in New Port Richey, FL, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in New Port Richey, FL look for?

The top searched job categories for Remote Contact Center jobs in New Port Richey, FL are:

What cities near New Port Richey, FL are hiring for Remote Contact Center jobs?

Cities near New Port Richey, FL with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in New Port Richey, FL as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $31,619 per year, or $15.2 per hour.

Contact Center System Administrator

Tampa, FL • Remote

Suncoast Credit Union
Commercial Banking • 501 - 1,000 employees

8.3

Company rating: 8.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Good employer

Paid breaks

Respectful managers

Learn more about Suncoast Credit Unionexternal

$62K - $92K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Overview

Compensation: $62,000 - $92,000 based on experience and credentials 

Location Type: Remote (candidate must reside in FL)

Position Type: Full Time 

Schedule: Monday through Friday 8:30 AM - 5:30 PM with evening and weekend hours as needed  

The Contact Center Systems Administrator leads the administration, configuration, and optimization of core contact center platforms: Genesys Cloud CX, Verint WFM, and Pindrop. This role also serves as the highest escalation point for Level 2 support related to digital banking and telephony issues. The Administrator ensures system stability, leads small enhancement projects, and mentors junior team members. This position plays a key role in collaborating with IT, vendors, and business stakeholders to ensure alignment between platform capabilities and contact center operations.


Responsibilities
  • Design and optimize Genesys Cloud call flows, IVR routing, and integrations using no-code tools
  • Manage Verint WFM configuration, patch coordination, troubleshooting, and vendor escalation
  • Lead the administration and enhancement of agent assist tools and integration with knowledge systems
  • Oversee and fine-tune Pindrop integrations for secure voice authentication
  • Lead the root cause analysis of critical system issues, coordinating across departments and vendors
  • Own complex configuration changes and perform advanced system troubleshooting
  • Ensure the accuracy and completeness of speech analytics configurations; oversee tagging logic and keyword management
  • Collaborate with data and analytics teams to ensure clean delivery of speech analytics outputs
  • Manage Teams voice users, phone number assignment, routing policies, and system settings
  • Oversee Lumen billing, usage reconciliation, and licensing governance across Genesys, Teams, and AI platforms
  • Track and influence KPIs such as IVR containment, authentication rates, transfer percentage, and speech insights
  • Serve as primary liaison with Genesys, Verint, Pindrop, Microsoft, Lumen, and managed service providers
  • Ensure system compliance with internal controls and data security protocols; maintain audit readiness documentation
  • Provide strategic input on technology improvements and platform roadmaps
  • Lead system testing, patch validation, and user acceptance testing (UAT); manage change control procedures
  • Coach and mentor junior administrators; lead onboarding and support knowledge sharing across the team
  • Maintain a strong understanding of all supported platforms and their integration points to ensure cohesive and efficient system functionality across the contact center technology stack
  • Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
  • Attend educational events to increase professional knowledge
  • Complete annual compliance and information security training to understand employees' role in maintaining effective compliance and security programs

Qualifications
  • 5+ years of experience administering contact center or unified communications technologies
  • Expertise with Genesys Cloud CX platform (Architect, routing, and admin modules)
  • Advanced knowledge of Verint WFM (on-premise environment)
  • Experience supporting and configuring Pindrop or equivalent voice authentication tools
  • Demonstrated ability to manage Microsoft Teams voice administration and user provisioning
  • Experience managing licensing, AI features, and telephony vendor relationships (e.g., Lumen)
  • Experience implementing or supporting agent assist and knowledge integration solutions
  • Strong analytical and diagnostic skills, with the ability to lead incident resolution
  • Experience in project coordination or cross-functional team collaboration
  • ITIL Foundation, Genesys Cloud, or Verint certifications preferred
  • Financial services or digital banking experience strongly preferred
  • Ability to read and interpret structured data formats (e.g., JSON, XML) to support troubleshooting and integration coordination

Skills

  • AI & Machine Learning 
  • Analytics 
  • Customer Service  

Benefits

  • Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement: Paid Volunteer Hours
  • Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. 

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Qualifications:
  • 5+ years of experience administering contact center or unified communications technologies
  • Expertise with Genesys Cloud CX platform (Architect, routing, and admin modules)
  • Advanced knowledge of Verint WFM (on-premise environment)
  • Experience supporting and configuring Pindrop or equivalent voice authentication tools
  • Demonstrated ability to manage Microsoft Teams voice administration and user provisioning
  • Experience managing licensing, AI features, and telephony vendor relationships (e.g., Lumen)
  • Experience implementing or supporting agent assist and knowledge integration solutions
  • Strong analytical and diagnostic skills, with the ability to lead incident resolution
  • Experience in project coordination or cross-functional team collaboration
  • ITIL Foundation, Genesys Cloud, or Verint certifications preferred
  • Financial services or digital banking experience strongly preferred
  • Ability to read and interpret structured data formats (e.g., JSON, XML) to support troubleshooting and integration coordination

Skills

  • AI & Machine Learning 
  • Analytics 
  • Customer Service  

Benefits

  • Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement: Paid Volunteer Hours
  • Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. 

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Education:UNAVAILABLEEmployment Type: FULL_TIME

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