Remote Contact Center Jobs in Irmo, SC (NOW HIRING)

Key Responsibilities:

• Interactwithinassigned accountsto support patient access within theirtherapeutic area product(s)providing proactive face-to-face education on product-specific programs to providers and staff in order to support integration ofthose programsinto office processes and workflows.

• Ability to analyze problems and offer solutions. Understand specifics and support questions associated with payer policies (e.g.,utilizationmanagement, denial, and appeals), drug acquisition and inventory management, and patient / practice reimbursement (e.g., Co-pay, administration, drug claims). Analyze account reimbursement issues & opportunities (as needed).Identifiestrends at a local,regionaland national level andpartnerwith purpose internally and externally to support patient pull-through.

• Interface with Patient Support Center (hub) on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, andappropriate officestaff education.Review patient-specific information in cases where the site has specifically requestedassistanceand patient health information is available in resolving any issues or coverage challenges.

• Collaborate with aligned cross-functional associates within NPC (see above) to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement.

• Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors.Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines).

MinimumRequirements:

Education: Minimum of a bachelor's degree; advanced degree preferred (Majors preferred: Sciences, Business, Pharmacy, and Healthcare)

Minimum three to five years' experience in public or private third-party Reimbursement arena or pharmaceutical industry in managed care, clinical support, or sales.

Experience with specialty pharmacy productsacquiredthrough Specialty Pharmacy networks or specialty distributors (buy and bill).

Experience with coding,billingand office support programs.

Prior account management experience or prior experience with complex accounts (Payer landscape, high patient volume, large systems).

Knowledge of Managed Care, Government, and Federal payer sectors, as well as Integrated Delivery Network/Integrated Health Systems.

Ability tooperateas a "team player" in collaborating with multiple sales representatives, sales leadership, and internal colleagues to reach common goals.

Candidate mustresidewithin territory, or within a reasonable daily commuting distance of X miles from the territory border.Abilityto travel 60-80% over a broad geography isrequired, with the ability to drive and/or fly within the territory.Musthave a valid driver'

Novartis Compensation Summary:

The salary for this position is expected to range between $138,600,and $257,400per year.

The final salary offered isdeterminedbased on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health,lifeand disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days,holidaysand other leaves.

Driving is an Essential Function of this Role:Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricteddriver'slicense to be qualified for this role. The company provides reasonableaccommodationsfor otherwise qualified individuals with medical restrictions ifan accommodationcan be provided withouteliminatingthe essential function of driving.

COVID-19 Vaccine Policy (customer-facing roles only):While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may notbe applicableto employees working in certainjurisdictions. Please send accommodation requests toEh.occupationalhealth@novartis.com

For Field Roles with a Dedicated Training Period:

The individual hired for this role will berequiredto successfully complete certaininitialtraining, including home study, eight (8) or fewer hours perdayand forty (40) or fewer hours per week.