ZipRecruiter

Log In

2

Remote Contact Center Jobs in Calvert County, MD

Deloitte

Als Senior Consultant CCaaS - Contact Center as a Service (m/w/d) gestaltest du die Zukunft des ... B. Vertrauensarbeitszeit und EU Remote Working Vielfaltige Gestaltungsspielraume und aktive ...

Deloitte

... von Contact-Center-Plattformen bei namhaften Unternehmen. Dein Schwerpunkt liegt klar auf der ... B. Vertrauensarbeitszeit und EU Remote Working Vielfaltige Gestaltungsspielraume und aktive ...

Perdue Farms

Consumer Experience Manager

Salisbury, MD · On-site +1

$89K - $133K/yr

This position is located onsite at our corporate office or may be remote for the right candidate ... Familiarity with consumer care, CRM, contact center, and reporting technologies. Preferred ...

Deloitte

Kenntnisse beim Aufbau von Operating Modellen und Anforderungsmanagement (Customer Contact Center ... dank Remote-Working & Teilzeit, Sabbaticals und Familienservice, z. B. zur Unterstutzung fur ...

Leidos

Senior Salesforce Developer Architect

Gaithersburg, MD · Remote

$135K - $165K/yr

This is 100% telework/remote opportunity. However, candidate must be/reside in the Gaithersburg, MD ... Contact Center experience. * Federal Government experience. * Demonstrated experience leading ...

Insulet Corporation

$79K - $118K/yr

Experience in a contact center or other relevant environment preferred * Experience providing ... This position is a remote working position, and the working space will have to meet certain ...

Insulet Corporation

$79K - $118K/yr

Experience in a contact center or other relevant environment preferred * Experience providing ... This position is a remote working position, and the working space will have to meet certain ...

next page

Showing results 1-20

All JobsContact Center JobsRemote Contact Center JobsRemote Contact Center Jobs in Calvert County, MD

Remote Contact Center information

See Calvert County, MD salary details

$5

$17

$20

How much do remote contact center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote contact center in Calvert County, MD is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.19 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are popular job titles related to Remote Contact Center jobs in Calvert County, MD?

For Remote Contact Center jobs in Calvert County, MD, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in Calvert County, MD look for?

The top searched job categories for Remote Contact Center jobs in Calvert County, MD are:

What cities near Calvert County, MD are hiring for Remote Contact Center jobs?

Cities near Calvert County, MD with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Calvert County, MD as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $37,306 per year, or $17.9 per hour.

Contact Center Manager

Williams Consulting LLC

Catonsville, MD • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Williams Consulting LLC (WCLLC), a Baltimore, Maryland-based government contracting firm, is seeking a Contact Center Manager to support a Federally sponsored National Public Health Contact Center launch. This position does report to an overall Program Director.

The Manager will oversee daily helpline operations, operating 6:00 a.m.-6:00 p.m. Eastern Time, seven days a week, and manage a team of Lactation Consultants providing compassionate, consistent, and responsive support to callers nationwide. This helpline will move to 24/7 operations.

The ideal candidate will possess strong contact center operations and people leadership skills, with experience managing multi-channel services across phone, live chat, and SMS. The candidate should be skilled in workforce planning, service level agreements (SLA's), real-time queue and dashboard monitoring, quality improvement, staff coaching and performance management, and onboarding and training development. Strong analytical, communication, problem-solving, and organizational skills are essential, to anticipate staffing needs, respond to changing contact volumes, and drive continuous improvement.

Williams Consulting, LLC is a Woman-Owned Small Business, Economically Disadvantaged Woman-Owned Small Business and HUBZone firm with Federal, State, Local, and Commercial clients. We value our employees and recognize their contributions to the success of our clients and our company.

We offer competitive salaries and support flexible work locations and scheduling, when possible.We offer competitive benefits including Medical, Vision, and Dental coverage through national plans. We also offer Life, AD&D, Short- & Long-Term Disability Insurance, PTO, and 401k matching.

Key Responsibilities

  • Manage daily helpline operations, staff performance, scheduling, escalation, and coverage.
  • Monitor NICE CXone and Salesforce dashboards, call queues, SLAs, wait times, abandonment rates, and agent availability.
  • Align staffing and schedules with forecasted and real-time call volumes, adjusting coverage as demand increases or fluctuates.
  • Develop and maintain call scripts, workflows, escalation procedures and standard operating procedures.
  • Lead lactation consultant onboarding and training development, including training materials, call handling, scripts, systems, and procedures.
  • Monitor call quality and staff adherence to scripts, procedures, and performance expectations.
  • Analyze call-volume and performance trends and recommend staffing or operational improvements.
  • Manage and oversee escalations and support the appropriate handling of confidential or sensitive information.

Qualifications and Experience

  • Bachelor's degree in business, operations, communication, or a related field preferred
  • 5+ years of Contact Center or Customer Service operations experience, including supervisory or people-management responsibility.
  • Federal Contracting experience preferred.
  • Demonstrated experience managing SLAs, staffing, scheduling, real-time queues, and contact center performance.
  • Experience with NICE CXone and Salesforce strongly preferred.
  • Experience developing scripts, procedures, onboarding, and staff training.
  • Strong organizational, analytical, communication, coaching, and problem-solving skills.
  • Experience in a contact center, customer service, helpline, hotline, social services, healthcare-support, or resource-navigation environment preferred.
  • Must be able to successfully complete and maintain a government suitability/background investigation as required for the position.
  • Ability to use Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, Project, and SharePoint) efficiently and effectively.
  • Must provide three (3) management references that can attest to qualifications.
  • Company background investigation is required.

Working Conditions and Requirements

Location: Remote (Maryland-based)

While performing the duties of this job, the employee may be required to sit or stand for extended periods and work in a professional office or secure remote environment, as applicable.


WCLLC is an Equal Opportunity Employer

Williams Consulting LLC does not discriminate in employment based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Apply