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Remote Contact Center Jobs in Calera, AL (NOW HIRING)

IQVIA

Work from Home

Birmingham, AL · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Remote #LI-DNP IQVIA is a leading global provider of clinical research services, commercial ...

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$4

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How much do remote contact center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote contact center in Calera, AL is $15.83, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.84 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are popular job titles related to Remote Contact Center jobs in Calera, AL?

For Remote Contact Center jobs in Calera, AL, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in Calera, AL look for?

The top searched job categories for Remote Contact Center jobs in Calera, AL are:

What cities near Calera, AL are hiring for Remote Contact Center jobs?

Cities near Calera, AL with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Calera, AL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 1% Temporary, and 4% Contract. Highlights an 78% Physical, 4% Hybrid, and 18% Remote job distribution, with an average salary of $32,926 per year, or $15.8 per hour.

Remote First Shift Contact Center Representative - FT & PT

The Christian Broadcasting Network

Birmingham, AL • Remote

$15/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

The 700 Club Prayer Center


The Christian Broadcasting Network (CBN) is looking for Remote First Shift Contact Center Representatives to join our dynamic inbound contact center ministry team. We are seeking full and part-time dedicated customer service professionals who also love to pray and are passionate about the mission of CBN. Are you ready to upgrade your job into a fulfilling career?

This work-from-home position will communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine, sharing information about CBN and its affiliated ministries, and encouraging financial support. Serving in this position facilitates ministry activities and contributes to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide.

Contact Center Hours of Operation:

6:00 a.m. – 12:00 a.m. EST (5:00 a.m. – 11:00 p.m. CST) 

Full-time positions work 40 hours per week with full benefits offered. Plus, a 75% tuition discount from Regent University is available upon hire!

Part-time positions work 20-25 hours per week with benefits for vacation leave, sick leave, and 401(k) participation.

We have openings for English and Bilingual (English/Spanish) positions. English language Representatives are paid $15.00 per hour.

 

Remote Requirements:

  • Reliable high speed internet access with minimum speed of 50Mbps (no satellite dish, wireless internet service, or DSL)
  • Must have router available to hardwire into computer equipment provided by CBN.
  • Must maintain distraction-free home office

 

The successful candidate will have the following qualifications:

  • 1+ years of experience as a contact center agent or similar customer service-related work
  • Excellent ability to effectively interact with callers and consistently perform contact center processes
  • Knowledge of the Bible and ability to pray concise, Scripture-based prayers
  • Strong listening skills with ability to verbally empathize with others
  • Fluent English language skills with ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling
  • Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script
  • Ability to maintain a distraction-free home office environment
  • Ability to maintain consistent access to a high-speed cable or fiber internet router
  • Strong computer skills including use of Windows-based operating system, web browser, meeting tools, email programs with ability to navigate multiple applications and learn new software
  • Ability to work in a structured, fast-paced environment, and adapt quickly to change
  • Coachable with ability to accept feedback, apply guidance, and improve performance
  • Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
  • Strong ability to maintain consistent punctuality and attendance
  • Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public
  • Self-motivated with ability to work independently as well as be an effective member of a team
  • Flexible with ability to work well under pressure and consistently meet performance metrics
  • Good manual dexterity with ability to sit for extended periods of time at a computer workstation
  • Ability to work weekends and holidays are required
  • Demonstrate life application of Biblical principles and practices in alignment with CBN’s nonprofit Christian mission

CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions.  If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information.

We are unable to give full consideration to resumes without applications.

Company Description

CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. Headquartered in beautiful Virginia Beach, VA, CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions.

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