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Remote Contact Center Engineer Jobs in Tulsa, OK

FMS Inc.

Operations Manager

Tulsa, OK · Remote

$54K - $57K/yr

Manage supervisors overseeing remote customer service representatives, with seasonal staffing ... Five or more years of contact center leadership experience. * At least two years managing ...

Solari

Crisis Specialist I

Tulsa, OK · Remote

Contact Center experience preferred. Work Location: Remote - Must live in OK Working Conditions: While performing the job duties in the office or at a home office, the employee is frequently required ...

Zones

SAP Integration Engineer

Tulsa, OK · Remote

$90 - $120/hr

... Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than ... Term: 6-month Contract to hire Location: 100% remote with lite travel into Tulsa, OK Pay: $90-$120 ...

ABB

Strategic Segment Proposal Engineer

Bixby, OK · Remote

This is a remote position. Candidates can be located anywhere in the US. This role is contributing ... Initiate risk reviews with leadership and serve as the primary contact for the risk manager when ...

ABB

Strategic Segment Proposal Engineer

OK · Remote

This is a remote position. Candidates can be located anywhere in the US. This role is contributing ... Initiate risk reviews with leadership and serve as the primary contact for the risk manager when ...

IQVIA

Work from Home

Tulsa, OK · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Remote #LI-DNP IQVIA is a leading global provider of clinical research services, commercial ...

Zones LLC.

SAP Integration Engineer

Tulsa, OK · Remote

$90 - $120/wk

... Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than ... Term: 6-month Contract to hire Location: 100% remote with lite travel into Tulsa, OK Pay: $90-$120 ...

Everforth, Cybercoders

Senior Golang Engineer

Tulsa, OK · On-site +1

$140K - $200K/yr

... Remote work * Competitive salary and equity options * High quality benefits package, including 100 ... Individuals needing special assistance or an accommodation while seeking employment can contact a ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · Remote

$85K - $95K/yr

... Center (NOC), responsible for ensuring network reliability, performance, and uptime across our ... This is a Remote position. * The schedule for this position is based on company requirements for ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · On-site +1

$85K - $95K/yr

... Center (NOC), responsible for ensuring network reliability, performance, and uptime across our ... This is a Remote position. * The schedule for this position is based on company requirements for ...

Trueline

Project Manager - Flooring (Remote)

Tulsa, OK · Remote

$80K - $100K/yr

Serve as the primary point of contact for installers, clients, vendors, and internal teams * Track ... Hospitality, casino, hotel, or convention center construction experience * Experience with Bluebeam ...

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All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Tulsa, OK

Remote Contact Center Engineer information

See Tulsa, OK salary details

$35.6K

$92.9K

$125.6K

How much do remote contact center engineer jobs pay per year?

As of Aug 24, 2026, the average yearly pay for remote contact center engineer in Tulsa, OK is $92,938.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,700.00 and $106,400.00 per year, depending on experience, location, and employer.

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are popular job titles related to Remote Contact Center Engineer jobs in Tulsa, OK?

For Remote Contact Center Engineer jobs in Tulsa, OK, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center Engineer jobs in Tulsa, OK look for?

The top searched job categories for Remote Contact Center Engineer jobs in Tulsa, OK are:

What cities near Tulsa, OK are hiring for Remote Contact Center Engineer jobs?

Cities near Tulsa, OK with the most Remote Contact Center Engineer job openings:

Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in Tulsa, OK as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $92,938 per year, or $44.7 per hour.

Operations Manager

FMS Inc.

Tulsa, OK • Remote

$54K - $57K/yr

Full-time

Posted 4 days ago

Job description

JOB TITLE: Operations Manager

EMPLOYER: FMS Inc.

BENEFIT ELEGIBIITY CLASS: Salary

REPORTS TO: Director, Health and Medical Services


UPDATED: 08/12/2026



JOB SUMMARY:

This position serves as the operational leader for a single client account, ensuring exceptional service delivery, developing supervisors and team members, and building a strong partnership with the client.


JOB DUTIES AND RESPONSIBILITIES:

• Lead the day-to-day operations of a dedicated customer service account.

• Manage supervisors overseeing remote customer service representatives, with seasonal staffing increases.

• Ensure contractual performance goals are achieved, including Service Level, AHT, CSAT, QA, Schedule Adherence, and Productivity.

• Analyze operational reports and performance trends to identify improvement opportunities.

• Coach and develop supervisors while fostering a culture of accountability and continuous improvement.

• Serve as the primary operational contact for the client and participate in regular business reviews.

• Partner with the client's NICE Workforce Management team on staffing, scheduling, and operational planning.

• Collaborate with Quality, Training, HR, Recruiting, and IT to support program success.

• Ensure compliance with company policies, client requirements, and applicable regulations.

• Lead operational improvements that enhance customer experience and performance.

JOB QUALIFICATIONS:

• Five or more years of contact center leadership experience.

• At least two years managing supervisors or multiple customer service teams.

• Experience leading high-volume customer service operations.

• Strong understanding of contact center metrics and reporting.

• Excellent coaching, communication, organizational, and problem-solving skills.

• Strong Microsoft Excel and reporting skills.

• Healthcare or health insurance customer service experience preferred.

• Experience using NICE or similar contact center platforms preferred.

• Experience partnering with Workforce Management teams preferred.

• Bachelor's degree or equivalent experience preferred.

CORE COMPETENCIES:

• Diversity & Inclusion: Demonstrates understanding and respect for diverse backgrounds; promotes a harassment-free workplace; supports inclusive practices.

• Ethics & Integrity: Acts with honesty, professionalism, and accountability; upholds organizational values.

• Customer Service: Responds promptly and professionally to inquiries; manages challenges with empathy and tact.

• Communication: Communicates clearly and confidently in both verbal and written formats; participates effectively in meetings and team settings.

• Motivation & Initiative: Pursues excellence; sets and meets high standards; overcomes challenges with persistence.

• Professionalism: Demonstrates respect, discretion, and reliability; takes ownership of responsibilities and follows through on commitments.

• Attendance & Punctuality: Maintains reliable attendance and punctuality; ensures coverage and communicates scheduling needs responsibly.

WORK-FROM-HOME REQUIREMENTS:

• Reliable high-speed internet and secure, quiet workspace

• Employee-provided WFH equipment

o Desktop & Dual Monitors - 4vCPU with minimum 1.6 GHz or faster processor. For higher video/screen share resolution and frame rate, a four-core processor or better is required

o RAM: 8000 MB

o Hard Drive: 6 GB or more

o .NET Framework version 4.6.1 or later

o Windows 10/11

o Mouse

o Headset

o Webcam

• Comfortable using video conferencing tools throughout each scheduled shift

• Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment


The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.