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Remote Contact Center Engineer Jobs in Mobile, AL

SUPPLY.com

MOV - EMO Project Manager

Theodore, AL · On-site +1

Ferguson's Automation Center of Excellence (ACE) is expanding its project support with a dedicated ... Establish and maintain strong customer relationships, serving as a key point of contact for major ...

HP Products

MOV - EMO Project Manager

Theodore, AL · On-site +1

Ferguson's Automation Center of Excellence (ACE) is expanding its project support with a dedicated ... Establish and maintain strong customer relationships, serving as a key point of contact for major ...

All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Mobile, AL

Remote Contact Center Engineer information

See Mobile, AL salary details

$38.7K

$101K

$136.4K

How much do remote contact center engineer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for remote contact center engineer in Mobile, AL is $100,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,400.00 and $115,600.00 per year, depending on experience, location, and employer.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
What are popular job titles related to Remote Contact Center Engineer jobs in Mobile, AL? For Remote Contact Center Engineer jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center Engineer jobs in Mobile, AL look for? The top searched job categories for Remote Contact Center Engineer jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Remote Contact Center Engineer jobs? Cities near Mobile, AL with the most Remote Contact Center Engineer job openings:
Remote Contact Center Engineer jobs near you

Sr Analyst, Programmer - OutSystems (Remote)

United Rentals

Mobile, AL • Remote

$37.75 - $51.25/hr

Full-time

PTO

Re-posted 20 days ago

Job description

Great company. Great people. Great opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

Design, develop, and maintain enterprise applications on the OutSystems low-code platform, ensuring scalable, secure, and high-performing solutions. The Senior OutSystems Developer is expected to be highly driven to achieve results, with a strong curiosity about the underlying business processes the technology supports. This role requires a proactive problem solver who collaborates across teams, contributes to code quality through reviews, and actively participates in the Agile planning process to deliver impactful outcomes.

**This is a remote role opprotunity**

What you’ll do:

  • Implement enterprise-grade applications using OutSystems, including new development, enhancements, and integrations with other systems.

    • Collaborate with business stakeholders and IT teams to define requirements, translate them into technical specifications, and deliver solutions that meet business objectives.

    • Support application lifecycle management, including deployments, upgrades, and environment maintenance.

    • Partner with business and application teams to ensure alignment with enterprise architecture and integration standards.

    • Support user testing and provide ongoing production support.

    • Maintain technical and support documentation.

  • Participate in Agile ceremonies (backlog grooming, sprint planning, daily stand-ups, retrospectives) to ensure alignment and delivery of business value.

    • Conduct code reviews to enforce development standards, ensure quality, and mentor junior developers.

  • Address users’ system issues escalated by the Support Center/Help Desk

Requirements:

  • Bachelor’s Degree in a technical field such as computer science or engineering

  • 3+ years of recent experience with OutSystems development

  • 3-5 years experience in traditional software development .NET, Java, JavaScript, or Python

  • Development and ongoing support of enterprise grade applications

  • OutSystems certifications

  • Expert knowledge of structured query language and relational database design

  • Strong understanding of modern software architectural best practices

  • Proficiency in .NET, Java, JavaScript, or Python

  • Experience in business requirements gathering; knowledge of standard system development lifecycle concepts

  • Strong analytic, problem solving, and collaborative skills

  • Self-motivated and willing to work in an energetic, fast paced team environment

  • Excellent written and verbal communication skills

Why join us?

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

  • Paid Parental Leave

  • United Compassion Fund

  • Employee Discount Program

  • Career Development & Promotional Opportunities

  • Additional Vacation Buy Up Program (US Only)

  • Early Wage Access through Payactiv (US Hourly Only)

  • Paid Sick Leave

  • An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

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