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Remote Contact Center Engineer Jobs in Conroe, TX

Onco360

Telecommunications Engineer II

Houston, TX · On-site +1

$78K/yr

Architect, engineer, implement, and support enterprise telecom On Prem and cloud contact center ... Engineer office and remote work telecom solutions that support a "work from anywhere" model through ...

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All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Conroe, TX

Remote Contact Center Engineer information

See Conroe, TX salary details

$33.4K

$87.1K

$117.7K

How much do remote contact center engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote contact center engineer in Conroe, TX is $87,113.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,900.00 and $99,700.00 per year, depending on experience, location, and employer.

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are popular job titles related to Remote Contact Center Engineer jobs in Conroe, TX?

For Remote Contact Center Engineer jobs in Conroe, TX, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center Engineer jobs in Conroe, TX look for?

The top searched job categories for Remote Contact Center Engineer jobs in Conroe, TX are:

What cities near Conroe, TX are hiring for Remote Contact Center Engineer jobs?

Cities near Conroe, TX with the most Remote Contact Center Engineer job openings:

Remote Contact Center Engineer jobs near you

Senior Salesforce Engineer - AWS Connect & Contact Center

SunStrong Management, LLC

Houston, TX • Remote

$56.50 - $73/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description

Senior Salesforce Engineer – AWS Connect & Contact Center
Role Overview
SunStrong Management is an 18-month-old, hyper-growth renewable energy asset management company managing over 500K solar assets and 3+ GW of utility/commercial-scale infrastructure. We are seeking a Software Engineer to own the design and implementation of our global, AI-enabled contact center.  Reporting directly to the Software Engineering Manager – Salesforce, you will be responsible for our AWS Connect - Salesforce Service Cloud Voice (SCV) to support 200+ agents across 4 global locations.
This role is 100% remote. You must have significant experience in telephony and multi-channel contact centers, with a mandatory mastery of AWS Connect.
Key Responsibilities
  • AWS Connect Telephony: Lead the technical design, global routing, SIP trunking, and carrier integration using AWS Connect.
  • Multi-Channel Architecture: Design and scale a unified footprint for voice, chat, and digital channels across 4 global support centers using the Salesforce Service Cloud Voice – AWS Connect products.
  • Salesforce SCV Integration: Own the integration between AWS Connect and Salesforce Service Cloud Voice to create a seamless agent desktop.
  • Startup Scale: Develop CI/CD pipelines and Infrastructure as Code (IaC) to rapidly deploy contact center changes in a fast-paced environment.
Required Skills & Qualifications
  • AWS Connect Mastery (Required): Expert-level knowledge of Contact Flows, Contact Lens, Lex bots, Lambda integrations, and AWS telephony infrastructure.
  • Telephony Architecture (Required): Deep understanding of SIP, WebRTC, VoIP, global telecom carrier regulations, and number porting.
  • Multi-Channel Experience: Proven track record of managing routing, queuing, and analytics for global multi-channel contact centers.
  • Salesforce Ecosystem: Strong familiarity with Salesforce Service Cloud, Service Cloud Voice (SCV), and Omni-Channel routing.
  • Agile Mindset: Ability to act as a hands-on tech lead in an agile, 18-month-old startup environment.
Desirable Skills (Nice to Have)
  • Experience with Salesforce AI capabilities (Einstein Copilot, Next Best Action, Einstein Analytics).
  • Experience handling IoT data streams, utility sector workflows, or renewable energy asset monitoring.
Experience & Certifications
  • 6+ years of contact center architecture experience, with 3+ years explicitly focused on deep AWS Connect implementations.
  • AWS Certified Solutions Architect or specialized AWS networking/telephony certifications are highly preferred.

physical requirements
  • Extended period working at a computer workstation.

Benefits
SunStrong Management offers a rich and affordable benefits package through UnitedHealthcare and MetLife within the US intercontinental states. Our benefits include:
  • HDHP and PPO Medical Plans, buy-up plans for both Dental and Vision, ancillaries such as Accident, Critical illness, Hospital indemnity, Short term and Long-Term Disability, Voluntary Life, and legal services along with multiple add-ons.
  • Our 401(k) Package includes an Employer Match of 100% up to the first 4% and 50% on the next 2% with immediate vesting.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people.  If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
 
 

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