By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly ... Act as the main technical point of contact for key strategic customers, bridging communication with ...
By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly ... Act as the main technical point of contact for key strategic customers, bridging communication with ...
Remote Contact Center Engineer information
See Athens, TX salary details
$35K - $43K
3% of jobs
$43K - $51K
3% of jobs
$51K - $59K
4% of jobs
$59K - $67.1K
7% of jobs
$67.1K - $75.1K
6% of jobs
$75.8K is the 25th percentile. Wages below this are outliers.
$75.1K - $83.1K
6% of jobs
The median wage is $90.3K / yr.
$83.1K - $91.1K
21% of jobs
$91.1K - $99.2K
4% of jobs
$104.4K is the 75th percentile. Wages above this are outliers.
$99.2K - $107.2K
29% of jobs
$107.2K - $115.2K
2% of jobs
$115.2K - $123.2K
13% of jobs
$35K
$91.2K
$123.2K
How much do remote contact center engineer jobs pay per year?
As of Aug 29, 2026, the average yearly pay for remote contact center engineer in Athens, TX is $91,202.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,300.00 and $104,400.00 per year, depending on experience, location, and employer.
What is a remote contact center engineer?
Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.
How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?
As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?
To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.
What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?
| Aspect | Remote Contact Center Engineer | Remote Customer Support Specialist |
|---|---|---|
| Credentials | Technical certifications, network, and VoIP knowledge | Customer service training, communication skills |
| Work Environment | Technical support, troubleshooting, system maintenance | Customer inquiries, issue resolution, product guidance |
| Employer & Industry | Telecom, IT, tech companies | Retail, e-commerce, service providers |
Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.
What are popular job titles related to Remote Contact Center Engineer jobs in Athens, TX?
For Remote Contact Center Engineer jobs in Athens, TX, the most frequently searched job titles are:
- Remote Call Center Representative
- Overnight Remote Call Center Supervisor
- Work From Home Catalog Call Center
- Senior Vietnamese Call Center
- On Call Dish Network Call Center
- Entry Level Veterans Affairs Call Center
- Work From Home Apple Call Center
- Remote Work From Home Mcleod Medical Center
- Overnight Remote Verizon Call Center
- No Experience Call Center Travel Agent
What job categories do people searching Remote Contact Center Engineer jobs in Athens, TX look for?
The top searched job categories for Remote Contact Center Engineer jobs in Athens, TX are:
- Call Centers
- Work From Home Virtual Call Center
- Work From Home Td Bank Call Center
- Flexible Insurance Call Center
- Director Aaa Call Center
- Work From Home French Speaking Call Center
- Remote Cisco Contact Center Engineer
- Virtual Call Center
- Full Time Etihad Airways Call Center
- Work From Home Remote Medical Call Center
What cities near Athens, TX are hiring for Remote Contact Center Engineer jobs?
Cities near Athens, TX with the most Remote Contact Center Engineer job openings:
Technical Account Manager
Chandler, TX • Remote
Kibo Commerce •
201 - 500 employees201 - 500 employees
Full-time
Re-posted 12 days ago
Job description
ABOUT THIS ROLE
As a Technical Account Manager at Kibo, you will be the go-to technical expert for customers, guiding them through setup, troubleshooting, and optimization to ensure they get the most out of Kibo’s products. You will bridge the gap between the customer and internal teams, manage technical issues, and provide proactive advice to prevent future problems.
ABOUT KIBO
Kibo Commerce is a composable digital commerce platform for B2C, D2C and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. We are the only modular, modern commerce platform that supports experiences spanning eCommerce, Order Management, and Subscriptions. Merchants like Zwilling, Ace Hardware, and Jelly Belly trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value.
Kibo’s expertise and cutting-edge innovation has been recognized by Forrester, Gartner, Internet Retailer, and TrustRadius, and was cited as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023, and named a leader in The Forrester Wave™: B2C Commerce Solutions, Q2 2022.
By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us!
WHAT YOU’LL DO
- Act as the main technical point of contact for key strategic customers, bridging communication with internal teams
- Guide customers on product adoption and use, and troubleshooting to maximize performance
- Manage critical technical issues by working with engineering, support, and product teams for quick resolution
- Conduct regular check-ins to assess performance, address risks, and recommend optimizations
- Build strong product knowledge to advise on best practices and custom configurations
- Collaborate with Customer Success and Sales to support customer satisfaction, renewals, and growth
- Develop technical documentation, training, and onboarding resources to support customer understanding
- Monitor customer usage to proactively identify trends or potential issues
- Advocate for customer needs and feedback to influence product improvements
About Kibo Commerce
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
Dallas, TX, US
Year founded
2015