Remote Consumer Cellular Customer Service Jobs in Rochester, MI

Are you passionate about helping customers and excited by emerging technology? We're seeking customer-focused professionals to support current and prospective electric vehicle owners through every stage of their journey.

As an EV Concierge, you'll serve as a trusted resource for customers, answering questions, solving problems, and creating an outstanding ownership experience. This is a unique opportunity to work within one of the fastest-growing areas of the automotive industry while building valuable skills and long-term career potential.

• Serve as a product expert for electric vehicles and related services
• Assist customers via phone, chat, and email with questions regarding vehicle features, ordering, reservations, charging solutions, dealership support, service concerns, and recalls
• Take ownership of customer inquiries from start to resolution
• Educate customers on EV technology, charging options, and ownership benefits
• Schedule dealership appointments and coordinate customer support needs
• Research and resolve customer concerns while delivering a personalized experience
• Document interactions and maintain accurate customer records
• Provide recommendations that improve the customer experience and overall satisfaction

Role Breakdown:

• 80% Phone Support
• 20% Chat, Email, and Case Documentation

• 1+ years of customer service or call center experience
• Experience handling a high volume of customer interactions
• Strong communication and problem-solving skills
• Excellent computer navigation and typing proficiency
• Ability to learn new technology, products, and systems quickly
• Strong reading comprehension and written communication skills
• Professional demeanor with the ability to work with customers at all levels
• Self-motivated with strong organizational skills and attention to detail
• Ability to work independently in a remote environment

• Associate degree or equivalent experience
• Experience supporting customers through phone, email, and chat channels
• Understanding of electric vehicles or home charging solutions
• Automotive, technology, or consumer product support experience

• Comprehensive virtual training program lasting approximately 10 weeks
• Ongoing coaching and support from experienced leaders
• Extensive education on EV products, technology, and customer engagement
• Continuous learning opportunities and career growth potential

• Fully remote position
• High-speed internet and dedicated home workspace required
• Company-issued equipment provided
• Candidates must be flexible to work varying shifts within business operating hours, including evenings and weekends

• Be part of the growing electric vehicle industry
• Gain valuable experience supporting cutting-edge technology
• Long-term, stable opportunity with year-over-year contract renewals
• Strong potential for career growth and advancement
• Work from home while supporting innovative products and customers
• Join a team dedicated to delivering exceptional customer experiences

Job Type & Location

This is a Contract position based out of Warren, MI.

The pay range for this position is $19.00 - $19.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 4, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.