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Remote Construction Customer Service Jobs in Baton Rouge, LA

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Remote Construction Customer Service information

See Baton Rouge, LA salary details

$9

$18

$25

How much do remote construction customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote construction customer service in Baton Rouge, LA is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.10 per hour, depending on experience, location, and employer.

What is a remote construction customer service representative?

A Remote Construction Customer Service representative is a professional who assists clients, contractors, and other stakeholders in the construction industry, but works from a remote location rather than on-site. Their responsibilities typically include handling inquiries, resolving issues, processing orders, and providing project updates via phone, email, or online platforms. They act as a liaison between customers and construction teams, ensuring smooth communication and high satisfaction. This role requires a good understanding of construction processes, strong communication skills, and the ability to troubleshoot problems remotely.

What are the key skills and qualifications needed to thrive as a remote construction customer service representative?

To thrive as a Remote Construction Customer Service representative, you need a solid understanding of construction processes, strong customer service experience, and familiarity with industry terminology. Proficiency with CRM software, project management tools, and communication platforms like email and video conferencing is typically required. Excellent problem-solving, active listening, and clear communication skills help you address client inquiries and coordinate effectively with project teams. These skills ensure smooth information flow, high customer satisfaction, and efficient resolution of issues in a remote construction environment.

What are some common challenges faced in a remote construction customer service role, and how can they be addressed?

One of the main challenges in a Remote Construction Customer Service role is effectively communicating with both clients and on-site teams to resolve issues quickly, despite not being physically present. To address this, it's important to develop strong digital communication skills and become proficient with project management and collaboration tools commonly used in the construction industry. Staying organized, proactively following up on client concerns, and maintaining clear documentation can also help ensure that remote support remains responsive and effective.

What is the difference between Remote Construction Customer Service vs Remote Construction Sales Representative?

AspectRemote Construction Customer ServiceRemote Construction Sales Representative
Primary RoleAssist customers, handle inquiries, resolve issuesPromote products/services, generate sales, build client relationships
Required SkillsCommunication, problem-solving, product knowledgeSales techniques, negotiation, product expertise
Work EnvironmentHome office, customer support platformsHome office, CRM systems, client meetings
Common CertificationsCustomer service certifications, industry knowledgeSales certifications, industry training

Remote Construction Customer Service focuses on supporting clients and resolving issues, while Remote Construction Sales Representatives actively promote and sell construction products or services. Both roles require strong communication skills and industry knowledge but differ in their primary objectives and daily tasks.

What are popular job titles related to Remote Construction Customer Service jobs in Baton Rouge, LA?

For Remote Construction Customer Service jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Remote Construction Customer Service jobs in Baton Rouge, LA look for?

The top searched job categories for Remote Construction Customer Service jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Remote Construction Customer Service jobs?

Cities near Baton Rouge, LA with the most Remote Construction Customer Service job openings:

Remote Construction Customer Service jobs near you

Remote Operated Equipment Operator - Convent, LA

Associated Terminals, LLC

Convent, LA • Remote

Full-time

Posted 27 days ago

Key responsibilities

  • Operate remote-controlled equipment such as cranes, material handlers, excavators, front-end loaders, and skid steers in various areas from a remote location.

  • Communicate with team members and management using marine radio or other technology to coordinate operations and ensure safety.

  • Report incidents, support safety initiatives, and perform other duties as required.

Associated Terminals rating

7.1

Company rating: 7.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY: At his or her assigned location, the Remote Equipment Operator will operate assigned equipment from a remote-controlled operating chair.  He/She will move and transload various cargoes from an office setting.  Professionalism and decorum are expected while working with coworkers and management team. This position resides in the STEPS job classification for Midstream Equipment Operators.

ESSENTIAL JOB FUNCTIONS:

  • Responsible for the safe operation of remote operated equipment (Crane, Material Handler, Excavator, Front-end loader, Skid steer etc.) in areas such as ship/barge holds, vessel deck, terminal and dock areas from a remotely assigned location.
  • Safely and efficiently operate remote equipment near personnel and other equipment.
  • Fluidly communicates with other team members and operational management by means of marine radio or other available technology. Appropriate etiquette and decorum are expected while working/communicating with coworkers.
  • Ability to apply common sense understanding to carry out work assignments and operational instructions.
  • Capable of assessing and managing standard and variable operating conditions and events while operating remote equipment.
  • Basic utilization of computer to interface with proprietary remote equipment operating programing.
  • Regular work attendance is required to perform the essential duties of this job.
  • Must be able to work rotational shiftwork, overtime, and weekends as dictated by operational need/operational schedule. Work hours may extend to 12 hours daily.
  • Report ALL incidents through company’s reporting protocol
  • Support company safety initiatives
  • Demonstration of knowledge of all required competencies
  • Perform other duties as required/requested

EXPERIENCE REQUIREMENTS:

  • Must have obtained Midstream Equipment Operator Certification.
  • Has met minimal qualifications for Equipment Operator I in accordance with STEPS.

EDUCATIONAL REQUIREMENTS:

  • High school or equivalent (preferred)

SKILL/ KNOWLEDGE REQUIREMENTS:

  • Prior equipment operation experience a plus
  • Ability to safely operate assigned equipment
  • Manual dexterity of hands and feet to operate remote equipment; not all required at once. Modifications possible
  • Knowledge of rig operation and maintenance programs a plus
  • Ability to understand and adhere to personnel safety programs
  • Basic aptitude in computers and information technology
  • Be physically fit to perform all essential physical demands of this job safely
  • Demonstrated safe work practices
  • Advocate of team concept
  • Commitment to customer service
  • Ability to work in a team-oriented environment
  • Must comply with all operational directives and company policies

WORK ENVIRONMENT:

Professional Office Environment

PHYSICAL REQUIREMENTS:

Positions in this class typically require reaching, limited standing, limited walking, typing, grasping, feeling, talking, hearing, seeing, sitting and repetitive motions for arms, feet, and hands.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move levers/equipment controls. 

 

Regularly

Frequently

Occasionally

Sitting

X

 

 

Standing

 

 

X

Walking

 

 

X

Climbing/ Balance

 

 

X

Reaching-With arms/hands

 

X

 

Stooping/ kneeling/ crouching/ crawling

 

 

 

Talking

X

 

 

Hearing

X

 

 

Feeling/ Touching

        X

 

 

Vision- Close/ Peripheral/ Depth/ Ability to Adjust Focus

X

        

 

CERTIFICATIONS/ LISCENSES

  • Must pass pre-employment drug tests as well as random drug screening
  • Equipment operator certifications

What Associated Terminals employees say

Pay

Benefits

Hours and flexibility

Workplace

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