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Remote Conduit Call Center Jobs in Minnesota (NOW HIRING)

Ridgeview

Representative Contact Center

Chaska, MN · On-site +1

$20.68 - $28.93/hr

After successful completion of training the position is remote. Purpose of the Job Using ... Call center experience Link to Employee Health Physical Demands Compensation Many factors are taken ...

AMBA

Inside Sales Insurance Specialist

Saint Paul, MN · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Saint Paul, MN · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Minneapolis, MN · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Saint Paul, MN · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Minneapolis, MN · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

Essentia Health

Patient Scheduler II

Duluth, MN · On-site +1

$20.28 - $29.44/hr

... call center Licensure/CertificationQualifications: FTE: 1 Possible Remote/Hybrid Option: Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: 8am Shift End Time: 5pm ...

Essentia Health

Patient Scheduler II

Duluth, MN · On-site +1

$20.28 - $29.44/hr

... call center Licensure/CertificationQualifications: FTE: 1 Possible Remote/Hybrid Option: Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: 8:00 AM Shift End Time: 5:00 ...

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Remote Conduit Call Center information

What is the difference between Remote Conduit Call Center vs Remote Customer Service Representative?

AspectRemote Conduit Call CenterRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center setting, often with multiple agentsHome office or remote setup, individual work
Industry UsageCustomer support, sales, technical supportCustomer support, order processing, inquiries
Common Search/ComparisonOften compared for remote customer support rolesFrequently searched as alternative customer service job

The Remote Conduit Call Center and Remote Customer Service Representative roles both involve customer support tasks, often requiring similar credentials and training. The main difference lies in the work environment: the call center role is typically in a shared facility, while the customer service representative often works remotely from home. Both roles serve similar industries and are frequently compared by job seekers seeking remote customer support opportunities.

What are popular job titles related to Remote Conduit Call Center jobs in Minnesota? For Remote Conduit Call Center jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Conduit Call Center jobs in Minnesota look for? The top searched job categories for Remote Conduit Call Center jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Conduit Call Center jobs? Cities in Minnesota with the most Remote Conduit Call Center job openings:
Remote Conduit Call Center jobs near you

Representative Contact Center

Ridgeview

Chaska, MN • On-site, Remote

$20.68 - $28.93/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Ridgeview Medical Center rating

7.7

Company rating: 7.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

Description
Training will occur onsite at our main campus in Waconia, MN. After successful completion of training the position is remote.
Purpose of the JobUsing exceptional customer service practices, this position will schedule and register patients in advance for services provided throughout Ridgeview. This position is a member of and represents Ridgeview in a professional and positive manner.
Job Functions
  1. Answers and manages a high volume of fast paced incoming phone calls to the contact center. Places outbound phone calls when assigned.
  2. Conducts patient interviews by telephone to collect accurate demographic and financial information to complete registrations in advance for scheduled services for Ridgeview hospitals and clinics, including diagnostics services.
  3. Creates estimates, informs, and educates patients of any financial responsibility for services, as well as collect payments during the scheduling and registration process. Explains insurance coverages and requirements for pre-certification/pre-authorizations, as applicable. Ensures compliance with price transparency.
  4. Enters and maintains detailed information on confidential records for patients.
  5. Provide necessary information to patients, such as preparation instructions, arrival times, appropriate attire, directions to sites, and any other instructions when speaking with the patient.
  6. Manages all pre-registration and pre-admission work queues within the EHR
  7. Manages and completes registrations completed within the online portal
  8. When scheduling and registering via phone, using a paper order provided to patient, understands, and recognizes what information is required to obtain when transcribing physician order into Epic. This involves understanding the patient's symptoms, and/or physician's orders, including diagnosis, physician verbiage, and department specifications.
  9. Contacts physician offices or other Ridgeview departments when necessary to obtain additional information on behalf of the patient to ensure continuity of care.
  10. Other duties as assigned

Minimum Education/Work Experience
  • High School Diploma or equivalent
  • 2 years healthcare experience
  • Familiar with medical terminology
  • Strong customer service experience

Knowledge/Skills and Abilities
  • Ability to provide exceptional customer service at all times by identifying and addressing patient needs in a professional, positive, and caring manner.
  • Knowledge of insurance and enters information appropriately into the EHR. Verifies insurance coverage utilizing Real Time Eligibility (RTE).
  • Ability to effectively handle high stress fast paced environment
  • Ability to multi-task
  • Ability to perform basic math functions and count money
  • Ability to serve patients in a friendly and efficient manner
  • Knowledge of basic computer functions and Microsoft Office applications
  • Ability to respond appropriately to unpredictable situations and diverse patient populations
  • Ability to work autonomously and as a team
  • Capable of making independent decisions with the use of good critical thinking and problem-solving skills
  • Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above

License/Certification
Preferred qualifications
  • Post-secondary education in a healthcare or business-related field
  • Call center experience

Link to Employee Health Physical Demands
Compensation
Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.
Benefits
Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.
Click here to view the benefits available.

What Ridgeview Medical Center employees say

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